UX Planet

MARCH 4, 2025

You can struggle with one of the following five misconceptions about measuring UX: 1. UX can be measured with a singlemetric How are we doing? In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Product Innovation Educators

DECEMBER 16, 2024

Once core features are delivered and customers are satisfied, there’s less need for constant updates focused on minor UI/UX improvements. Nishant’s research-backed framework of 19 key activities provides clarity for product managers struggling to define their roles and responsibilities.

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Research Software Feedback Software User Testing Product Research 266

Mind the Product

JULY 19, 2024

In this talk from the Pendomonium #mtpcon roadshow in Berlin Javier Andres Bargas-Avila, UX Director at Google, presents a framework to make product development more user centric and understand user problems. Read more » The post Rethinking product and UX by Javier Andrés Bargas-Avila appeared first on Mind the Product.

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UX Framework Presentation Customer Experience 203

Intercom, Inc.

FEBRUARY 20, 2018

For example, a strong welcome in-app message can play a significant role on your customer’s onboarding UX. a simple framework for user onboarding. Using the CARE model and employing the 3 core components of onboarding, here’s what a sample end-to-end onboarding UX might look like: Aligning around the end-to-end experience.

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

UX Planet

NOVEMBER 18, 2024

Digital architects design the technical framework, ensuring that all components work together efficiently. The Framework of Service Design: People, Partners, Products, and Processes was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Data Visualization Feedback Software Framework Analytic Tools 98

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Conclusion The future of UX measurement lies in customization and comprehensiveness.

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Data Visualization Framework UX User Testing 95

Product Talk

FEBRUARY 5, 2025

I recently came across the SPICEY framework by YouTube creator and author Nisha Vora. Nisha uses this framework as a way to think about changing your eating habits, but I quickly realized it can apply to continuous discovery habits, too. Think about what it would take to follow the SPICEY framework, even just for the next quarter.

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Product Research User Testing Customer Experience Framework 215

UX Planet

MARCH 9, 2025

Avoid using abstract statements like improve UX and focus on the actual business value that the redesign will bring. This section will include the following parts: UX audit findings : You should do a UX audit before preparing the redesign proposal. In fact, the proposal should be based on UX audit findings.

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Product Research Research Software Feedback Software User Testing 115

Product Innovation Educators

FEBRUARY 15, 2021

Our guest, Elizabeth Ferrao, has a practical framework for quickly evaluating UX called First Time UX, or FTUX, which is an acronym for a 4-step process. She’ll take us through the steps and an example so we can understand how to apply the framework. 3:01] What is your focus as a UX product person?

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Customer Experience UX User Friction Product Manager 181

UX Planet

NOVEMBER 26, 2024

A thought process framework for designing a product portfolio Continue reading on UX Planet »

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Framework UX 105

UX Planet

JUNE 1, 2025

For all of us in the world of UX design, this question holds particular significance. Today, I decided to share with you how I find joy in my work as a UX designer and how we can discover the meaning of life by appreciating what we do and the small joys that lifeoffers. How to Find Ikigai in Our Work as UX Designers?

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UX Customer Experience Framework Presentation 52

Intercom, Inc.

AUGUST 25, 2020

Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Especially for these bigger understanding gaps, you’ll need to design conceptual frameworks and systems that work for your users. In UX, don’t present users with a wall of text.

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Research Software User Testing Product Research Customer Experience 290

UX Planet

JANUARY 15, 2025

Strategies to improveCTR Use Hook framework: Use external (ads, notifications) and internal (emotions, pain points) triggers to drive user action. Hook framework by NirEyal. Invest in UX writing: Use compelling descriptions and labels for CTAs. Pages per session: How many pages users visit per session. Image by CXL.

User Testing 105

User Testing Customer Experience Research Software Product Research 105

The Product Coalition

JULY 8, 2022

By adopting the Jobs-to-be-done framework into your product development work, you and your team can enhance your problem-solving skills and address customer needs with confidence. The Jobs-to-be-done (JTBD) framework is a requirements definition activity that empowers startups and other businesses to build products customers truly want.

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User Testing Framework Research Software Customer Experience 165

UX Planet

MAY 25, 2025

Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework. Bestregards!

User Testing 97

User Testing Customer Feedback Customer Experience Data Visualization 97

Product Innovation Educators

FEBRUARY 24, 2025

Instead of advocating for feature-rich products or complex innovation frameworks, she emphasized the power of solving one problem exceptionally. Instead of advocating for feature-rich products or complex innovation frameworks, she emphasized the power of solving one problem exceptionally.

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User Testing Research Software Feedback Software Customer Communications 179

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Roman Pichler

SEPTEMBER 11, 2023

The skills typically include architecture, programming, testing, and if the product is end-user facing, UX design capabilities. To help you with this, I’ve created the framework shown in Figure 2. The final goal in the framework in Figure 2 is the sprint goal , which directs the work of the development team members.

Reporting Tools 385

Reporting Tools User Testing Customer Experience Product Research 385

The Product Coalition

AUGUST 26, 2022

How to Create a Stunning UX/UI Design Using Gestalt Principles The laws of psychology in design. But an interface without UX is like a Tesla without batteries: you can turn the steering wheel but you can’t drive away. When a person looks at it, their brain tries to isolate some groups and operate within their framework.

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UX Research Software User Testing Customer Experience 158

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Framework for Building AIsystems Machine Learning Machine Learning (ML) is utilized for data-driven predictions. Image Credit: Karena E.I Image credit: Karena E.I ML transforms raw data into meaningful, context-aware insights.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Usersnap

MAY 14, 2025

Trying to build the right thing without a solid discovery framework is like setting off on a road trip without a map or destination. Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue.

Product Research 52

Product Research Framework User Testing Customer Feedback 52

Product Talk

SEPTEMBER 13, 2023

He divides his time between working within a specific product team that needs extra support and taking on more of an umbrella function alongside the UX Director outside of the product teams. We felt like we were missing a good framework to connect solutions to our goals or outcomes.” Meet the product team at Hemnet. says Niklas. “We

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Product Research User Testing Research Software Feedback Software 343

The Product Coalition

NOVEMBER 3, 2021

Product Discovery describes the iterative process of making sure that the right product gets built for the right audience. Continue reading on Product Coalition ».

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Product Research Framework Agile UX 211

Roman Pichler

SEPTEMBER 19, 2016

You may not fully understand the value it should create for its users and customers, the features and user experience (UX) it should provide, the business goals it should serve and the business model it should use, and the technologies that should be used to develop it. Neither Scrum nor any other framework is always the best fit.

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User Testing Product Research Customer Experience Customer Feedback 315

Roman Pichler

JANUARY 20, 2025

Figure 2: The People Involved in the Strategy Work The team in Figure 2 consists of the person in charge of the product, a UX designer (for end-user-facing products), an architect/programmer, and a tester, as well as the key business stakeholders. You can therefore use both frameworks together. [3]

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Melissa Perri

JUNE 29, 2017

Let’s look at where these terms and disciplines originated from and how some common frameworks explain them. That was until I had my first experience teaching Product Management at a company using the SAFe framework. It can and should exist with any framework or process. I rarely thought about it after that.

Product Manager 325

Product Manager Product Management Product Research Customer Experience 325

Innovatemap

JANUARY 27, 2025

Engineers have created the frameworks and models that power AI. Were not engineers, were product and design experts and our approach is relatively simplea deep partnership between product management (PM) and user experience (UX). The post Why Good UX is No Longer Good Enough appeared first on Innovatemap.

UX 52

UX Entertainment Advertising Customer Experience 52

UX Planet

OCTOBER 28, 2024

HEART Framework by Google is a nice tool for measuring success of your product. UX Design Courses This post contains affiliate link(s) Product Design Process was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.

User Testing 105

User Testing Product Research Data Visualization Research Software 105

Product Innovation Educators

JANUARY 30, 2023

For example, product design grad students learn UI/UX principles while learning about electronic circuits and product packaging. Summary of some concepts discussed for product managers [5:49] Can you take us through the Design Thinking framework as you applied it through the University of Wisconsin’s program?

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User Testing Education Customer Feedback Product Research 249

Product Talk

SEPTEMBER 7, 2022

Then Marco Pretorius joined the company as Head of UX. First, product work is informed by foundational research done by the trivago UX research team based on the Jobs To Be Done (JTBD) framework. Many members of the Search & Flow team were regular Product Talk readers. First Steps in Mapping out Opportunities.

Product Research 291

Product Research User Testing Customer Experience Research Software 291

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. I find that the framework is best suited for products that are affected by a significant amount of uncertainty and change.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Product Talk

DECEMBER 11, 2024

For this edition of Product in Practice, were not talking with a product manager, a designer, a UX researcher, or even an engineer. The details vary, but we generally speak with members of the product trio to learn how theyre putting these concepts into practice. But not today. Nope, todays story involves a Head of Operations and People.

Product Research 226

Product Research Customer Experience User Testing Feedback Software 226

UX Planet

JULY 11, 2024

As a UX recruiter and team manager, I will reviewing a Google Course case study from Kevin, a self-taught UX designer based in Illinois. He decided to enroll in the Google UX Design Certificate Program in hopes of enhancing the limited amount of UX knowledge he already had. Let’s get into it.

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Technical Review UX User Testing Certifications 98

UX Planet

DECEMBER 15, 2023

It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. Storytelling in UX design is the art of using stories to create empathy with users and guide them through their digital journey with meaning and purpose.

UX 105

UX Research Software Customer Experience Product Research 105

Product Innovation Educators

SEPTEMBER 16, 2024

What product managers need to know about the Targeted Innovation Process Watch on YouTube TLDR The Targeted Innovation Process is a practical framework that helps product managers drive innovation in their organizations. This framework has five key steps: Step Description 1.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301