Product Talk

APRIL 20, 2022

I’m going to start by describing the ideal process. Imagine two startup co-founders who love podcasts. They want to help podcasters grow their audiences so they’re inspired to keep going. They want to help podcasters grow their audiences so they’re inspired to keep going. So I want to dig into this more.

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Product Research Startups User Testing User Friction 243

Alchemer Mobile

NOVEMBER 23, 2020

Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. To me, it simply means that employees or customers can get what they need to get done online.

Product Research 235

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Alchemer Mobile

MAY 10, 2022

With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Learning more about your customers is the best place to start. Step #1: Capture mobile customer feedback. Don’t forget to share customer feedback with other teams in your organization!

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Product Innovation Educators

FEBRUARY 26, 2024

How product managers can create products that customers cannot be indifferent to In episode 468 , Dr. Merrick Furst introduced us to the discipline of deliberate innovation and how companies can create products customers absolutely must have. The purpose of this podcast is to help you create products your customers love.

Technical Review 95

Technical Review User Testing Product Research Customer Feedback 95

Alchemer Mobile

AUGUST 24, 2021

Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute. Cost Per Install (CPI), Cost Per Loyal User (CPLU) : CPI measures your customer acquisition costs for customers that installed your app in response to seeing an advertisement (tracking paid installs rather than organic installs).

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Product Talk

NOVEMBER 22, 2023

These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome. This is how we’ll evaluate which solutions will help us best create customer value in a way that drives business value. Opportunity solution trees help you resolve the tension between business needs and customer needs.

Research Software 242

Research Software Feedback Software Product Research User Testing 242

Intercom, Inc.

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Product Management University

FEBRUARY 21, 2024

Do your best to create a reason for a follow-up conversation, like getting back to them on a technical product question or discussing how other similar customers are using the product. You can head this off by first predicting they’re going to say it. Customer results and metrics ice the cake if you have them.

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Demo Weak Development Team Customer Experience Product Research 130

The Product Coalition

MARCH 6, 2024

We spoke with users, with non-users, and looked at usage data (no, the alarm clock was not a heavily used feature — go figure!). This has gone through (and will continue to go through) several iterations, but the notion is to start by thinking about your broad industry/market and then break it down. Niche Canvas.

Research Software 131

Research Software User Testing Customer Experience Data Visualization 131

Alchemer Mobile

MAY 4, 2021

However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Customer sentiment. Well, we have the answer.

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Intercom, Inc.

NOVEMBER 18, 2020

But while the “e” may be silent for customers – who understandably want a consistent, personalized shopping experience regardless of whether they’re buying online or in-store – it still rings out loud and clear for the businesses who need to ensure they have the right tools to deliver that unified, excellent experience across multiple channels.

Customer Experience 239

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Alchemer Mobile

DECEMBER 16, 2020

Measure and act on customer emotion. Money is highly personal, and given the intensity of emotions associated with money, it strikes us as odd that more financial institutions have yet to tap into this gold mine of customer emotion data and CX insight. Target loyal customers to join special programs.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

The Product Coalition

FEBRUARY 20, 2023

The customers aren’t quite getting value out of the product, word of mouth isn’t spreading, usage isn’t growing that fast, press reviews are kind of ‘blah,’ the sales cycle takes too long, and lots of deals never close.” “And Money from customers is piling up in your company checking account.

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User Testing Product Research Product Marketing Customer Feedback 171

Lenny Rachitsky

APRIL 9, 2024

This is my first time doing this, so we’ll all learn as we go! Click below to learn more about the ideal applicant, the expertise I’m most looking for, and other logistics 👇 Apply now Q: I’d love to see a list of core skills for PMs and to what extent they’ll be replaced/impacted/influenced by AI.

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be? The lesson?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Product Talk

OCTOBER 4, 2023

For many teams, creating roadmaps is a political game that allows stakeholders to argue over their own interests rather than putting customers or users first. We need to let go of the idea that we can enumerate a list of features that represents what we’ll do in the future. What about your customers? My answer is: It depends.

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Roadmap Product Research Customer Experience User Testing 309

Alchemer Mobile

MARCH 11, 2021

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something that has literally nothing to do with the mobile app experience. Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Love Dialog. Why is this?

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

The Product Coalition

AUGUST 22, 2023

Understanding user needs and pain points is essential for building successful products and services, but that doesn’t mean we need to get stuck going down a multi-month research hole in order to be “ready” to collaborate, innovate, or prototype. Customer feedback: What are your customers saying during calls with sales or call-center reps?

User Friction 128

User Friction User Testing Customer Feedback Product Research 128

Intercom, Inc.

JUNE 30, 2022

We recently launched Intercom Surveys , a new feature that empowers you to connect with customers wherever they are, capture valuable customer insights, and use collected data to drive more engaging, personalized customer experiences. Creating winning forms and surveys has been top of mind for us lately.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Intercom, Inc.

SEPTEMBER 9, 2022

In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention. Fergal, how’s it going? Des Traynor: Excellent.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

The Product Coalition

DECEMBER 25, 2023

Over the course of my product development career, I’ve developed the following hypothesis: “If I focus more on utility and usefulness, and less on a silver bullet of value, then I will solve more meaningful problems for customers, bridge more gaps and unlock more revenue for my company.” Microsoft Sharepoint: Go Ahead And Laugh ?

Analytic Tools 124

Analytic Tools Data Visualization Software Review Customer Experience 124

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. But does Spotify even see that as a value that they would want to deliver to their customers? I love music.

Framework 107

Framework Feedback Software User Testing Customer Experience 107

Alchemer Mobile

OCTOBER 21, 2021

What have been your favorite ways to connect and get feedback from your customers? “So for me, numbers are a huge thing and the way I prove anything we’re going to build. It’s very unlikely that you’re going to agree on what you should do as a result of that. Because you’re never going to find the perfect fit.

User Testing 246

User Testing Data Visualization Product Management Product Manager 246

Lenny Rachitsky

FEBRUARY 20, 2024

and The Best of Lenny’s Newsletter book (all proceeds going to charity). It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. GPTs are custom versions of ChatGPT that can be tailored for very specific tasks. See how easy it is, and how good they actually are.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Intercom, Inc.

JANUARY 5, 2022

You can’t grow your business if your customers don’t trust you with their sensitive data. And that drove a lot of what we’re seeing here, going from this nice-to-have to a need-to-have. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. It’s becoming the bare minimum.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Alchemer Mobile

MAY 25, 2021

Starting today, our team will give some tough love to our favorite apps on the last Tuesday of every month. That’s right, we’ll be going through some of our most beloved mobile apps and discussing what they’ve done well and what could be improved – all done with love! They used the word “love.”

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Userpilot

FEBRUARY 25, 2024

Five categories of potential customer reactions to new features. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Kano model covers five feature categories: Basic features customers expect.

Customer Satisfaction 101

Customer Satisfaction User Testing Customer Experience Customer Feedback 101

Product Management University

JANUARY 8, 2024

Convince your prospects you think about their business just like they do and watch your win rate go up. I stepped into that role as a former customer and practitioner coming from a large well-known healthcare provider. After you’ve won a deal, meet with those customers on a regular basis following their onboarding process.

Research Software 147

Research Software Consulting Healthcare Differentiation 147

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

The Product Coalition

JULY 28, 2023

In this article, I’m going to give my take on data products and why they’re so important in creating value for companies. All of this means Netflix retains you as a customer for longer, protecting their revenue, and when they put the price up, you’ll be happy to pay it because you couldn’t live without it. Your very own party.

Data Visualization 130

Data Visualization Reporting Tools User Testing Customer Experience 130

Alchemer Mobile

OCTOBER 14, 2021

What have been your favorite ways to connect and get feedback from your customers? He’s been in the product management space for 15 years now and loves that his roles always involve perpetual problem-solving, iteration, and innovation. You’re always going to have an executive with an opinion and a strong opinion at that.

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

Intercom, Inc.

JULY 28, 2022

By the time he left to join Google Cloud as EMEA VP of Operations and Customer Growth, Salesforce had around 17 billion dollars in revenue and almost 50,000 employees. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. And if there’s someone who’s loving that industry shift, it’s Jay Baer.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Product Innovation Educators

FEBRUARY 13, 2023

In other words, what can we learn from theme parks to help us do a better job creating products our customers love? Summary of some concepts discussed for product managers [2:13] Tell us about your work creating customer experiences. My job was to make sure the customers experienced a clean pool. I love a good story.

Customer Experience 113

Customer Experience Artificial Inteligence Feedback Software Data Visualization 113

The Product Coalition

OCTOBER 2, 2022

They showed me that being a great product person was enabled with having a great attitude, having empathy for your customers, and influencing your peers with rational thinking. Be passionate If you’re going to work extra long hours on something like managing products — you better love doing it. You talk with customers.

Product Management 136

Product Management Product Manager Feedback Software User Testing 136

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. As a manager, being able to instantly summarize a conversation between my team and the customer is amazing.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Intercom, Inc.

AUGUST 18, 2022

But going into staff plus roles is another beast entirely. It was love at first click. Where is the company going to be in five years? How are you going to get there? Before we talk about your role and work at Algolia, I’d love to hear about your journey up until this point.

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Engineering Software Review Technical Review User Testing 204