Remove Government Remove Naming Remove Positioning Remove User Testing
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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. There are also governance and ethical concerns, like data privacy or AI bias. This includes the SaaS industry too. How to implement AI to build better products.

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Monitor and research emerging threats with AI

Roy Madden

In this article, we’ll show you how to use Leo to: Monitor critical vulnerabilities and zero-days Research the behavior of specific threat actors and malware families Understand the threat landscape around your industry Track niche cybersecurity topics. Research the behavior of specific threat actors and malware families.

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How to fix Your Product Goals for Better Human Outcomes

Mind the Product

Their names were John Darley and Daniel Batson, and they created the Good Samaritan study to ask a seemingly simple question: why do people do good things for others? The method was to test two groups. The participants were then asked to move to another building to complete the test. What can we learn from this?

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

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How we Moved From Idea to Live Product in Eight Days

Mind the Product

Cain, our CEO, gave us a brief to “do something remarkable, for good”, with the following goals: A live product with measurable user impact. Our next step was to get out of the building and test the idea. The positive feedback we got was overwhelming, and we knew we had validated our idea. Get continuous feedback.

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Shep Hyken on fostering the cult of the customer

Intercom, Inc.

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

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Moving Typetalk’s Activity Log feature into Nulab Pass

Nulab

With this convenient feature, you can see who in your organization created or deleted a topic, updated the topic name and description, or changed which members have access to the topic. Since its launch on October 5, 2017, the Activity Log feature for paid plans has made it easy to check your topic creation history.