The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!)

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

Mind the Product

FEBRUARY 25, 2020

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success.

Weak Development Team 123

Weak Development Team User Testing Workshop Magazine 123

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. What product ops is. How it’s become a critical function for scaling effective product teams. What Product Managers do. Supporting onboarding.

Product Research 191

Product Research User Testing Weak Development Team Customer Experience 191

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Dave Martin on how product roadmaps kill outcomes. The thing is, users don’t need the majority of features that product teams build.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

People-First Product Leadership

FEBRUARY 12, 2024

At the base level, it often comes down to credit (an individual did XZY) vs collaboration (a group did XYZ). Performance is considered at a team, scrum or project level. How effectively the group achieved the desired outcome together is the focus of the rating. This means that everyone is all in on every investment.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. It’s very transparent, very collaborative, and filled with really smart, amazing people.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

The Product Coalition

MARCH 13, 2022

Here’s how to use your product demo smartly, and avoid demo abuse. Photo by Pixabay on Pexels When I joined eBay back in 2011, the largest group on the Israeli R&D center was actually a content operations group. The superpower became a weakness. But the product will surely change! We all do it all the time.

Feedback Software 150

Feedback Software Demo Data Visualization User Testing 150

ProductPlan

AUGUST 4, 2020

In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. What is the Minimum Viable Product? First, a shout out to Frank Robinson , a fellow product development pro in Santa Barbara who coined the term “MVP” about 20 years ago.

Weak Development Team 125

Weak Development Team Product Research User Testing Differentiation 125

The Product Coalition

DECEMBER 19, 2021

Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee. Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Many founders tell me they are looking for someone to lead the product, but this could be very tricky.

Product Management 160

Product Management Product Manager User Testing Weak Development Team 160

The Product Coalition

FEBRUARY 13, 2021

This means you can save time and money developing features customers really care for and reduce risks of undesirable effects on your customers. In addition, this person works closely with the experimentation teams to ensure that they are aligned with the overall business objectives, measure results objectively and follow best practices.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

Bain Public

MARCH 21, 2020

A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. What Does it Mean to Adopt a Product Mindset? Transitionary Leadership.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

People-First Product Leadership

DECEMBER 20, 2023

To establish the Product Vision, I recommend taking time as a Product team to reflect both on the past and on the future. How can you empower the Product team and cross functional stakeholders to think big? How can you empower the Product team and cross functional stakeholders to think big?

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

People-First Product Leadership

MARCH 4, 2024

How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? When I found myself in similar situations, I built learning and growth opportunities by creating a forum with product colleagues across the business and around the globe. Start small.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Product School.

Books 80

Books Blog Feedback Software User Testing 80

Under 10 Consulting

JUNE 6, 2019

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership. In my first job in product management, I was based in DC and my developers were based in California. Instead, I flew to LA once a month and stayed for a week of development team meetings.

Weak Development Team 40

Weak Development Team Product Research Reporting Tools Customer Feedback 40

The Product Coalition

MAY 15, 2019

Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). Credit: DataKitchen Since its inception, Scrum and the Product Owner role has become widely adopted.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products.

Books 98

Books Research Software Feedback Software Analytic Tools 98

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

They influence everything you'll create and ship as a successful product manager. How to Schedule Customer Discovery Meetings Talking to customers doesn't necessarily mean inviting them to the office for a focus group. Community managers, sales teams, marketing managers, and more could provide much insight into a product's users.

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. How did you all get to product-market fit ?

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Bain Public

DECEMBER 17, 2019

The secret to success in software development is an elusive concept. But the secret to success isn’t something you can put a price tag on, stack on features, or advertise in a marketing campaign. The best asset for a product manager, and the number one determining factor in the success of a strategy, is the people behind the product.

Feedback Software 52

Feedback Software Reporting Tools User Testing Weak Development Team 52

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 85

Product Research User Testing Data Visualization Customer Feedback 85

Mironov Consulting

MAY 18, 2024

Something that comes up periodically in my product leadership coaching sessions: “As a Director or VP of Product, how do I get folks outside my immediate span of control to make improvements or do their jobs better or take my advice?”    (Idealized, I know.) 

Technical Advisors 52

Technical Advisors Technical Review Weak Development Team Product Research 52

ProductPlan

MARCH 13, 2019

That’s why it’s critical to apply the same numerical thinking to managing staff as you would for a product. A product manager is not their product. When it comes to sizing up their performance, salespeople might be the easiest group within an organization to deal with. Insight & Analytical Thinking.

Product Management 69

Product Management Product Manager User Testing Product Research 69

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. The Good and the Bad of Taking Money. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Mironov Consulting

MARCH 4, 2020

A pattern I’ve seen 4 or 5 times seems worth describing, since other folks may be experiencing it: a very early-stage B2B/enterprise company brings on a full sales team before finding product/market fit. First, let’s recapping the basics of why we hire enterprise sales teams and what they do.

User Testing 69

User Testing Enterprise Weak Development Team Product Research 69

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 167

User Testing Weak Development Team Customer Experience Customer Feedback 167

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. Here are some patterns I’ve seen in picking successful Heads of Product. Let’s unpack. What’s In a Name?

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. Summary of some concepts discussed for product managers [2:25] What is the qualitative data you have found useful for making product management decisions? This is a very manual process, so few teams decide to do the work. [4:22]

Data Visualization 116

Data Visualization Reporting Tools Analytic Tools Feedback Software 116

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. It was designed to help build future business leaders in the Marketing organization at Google.

Product Marketing 52

Product Marketing Marketing Weak Development Team Analytic Tools 52

Mind the Product

JULY 19, 2018

This year #mtpcon San Francisco brought together 1,600 product people from 33 countries and 37 states across the US to learn, share, and connect over our craft. We know that we don’t know everything, and that lets us ask the right questions and connect the dots within our teams. Taking Care of Your Team.

User Testing 19

User Testing Product Research Weak Development Team Research Software 19

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. Let's get started.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Research Software Product Marketing 98

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Userpilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. It operates under the premise that customers purchase products and services to get a “job” done. But how can you use it to implement JTBD theory successfully?

Framework 98

Framework User Testing Feedback Software Data Visualization 98

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249