UX Planet

JANUARY 31, 2024

In this article, I want to share tips on creating the first version of a career progression framework that fits your team and company, and how to get the most out of it. Beyond project leadership, you must champion the design’s significance, shape a clear vision aligned with business goals, and uplift the team morale.

Framework 89

Framework User Testing Customer Experience Research Software 89

Roman Pichler

JANUARY 11, 2022

For the first two quarters, the area is strategy; for the last two, it is leadership. For example, the guidelines I have developed for the GO product roadmap template directly apply to the roadmap in figure 1. The second line names the skills areas the learning goals belong to, which I’ll cover in more detail in the next section.

Roadmap 323

Roadmap Weak Development Team Customer Experience Leadership 323

Lenny Rachitsky

APRIL 25, 2024

” After leaving Stanford, she founded a nonprofit called Leaders in Tech, which applies the Touchy Feely principles to help Silicon Valley executives build their leadership and interpersonal skills.

Customer Feedback 110

Customer Feedback User Testing Customer Experience Leadership 110

UX Planet

DECEMBER 15, 2023

Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. How do you plan to set aside a budget to enhance product performance and user satisfaction? guidelines, following a suit filed by a blind individual ( source ).

UX 89

UX User Testing Development Team Review Customer Experience 89

Mind the Product

MARCH 12, 2020

I’ll describe what product operations does and how it fits within product teams at my company InVision , then share some of my personal learnings over the past three years, including: Why product ops is needed. Maintaining templates, guidelines, how-to references and resources. What product ops is. Supporting onboarding.

Product Research 188

Product Research User Testing Weak Development Team Customer Experience 188

Centercode

APRIL 30, 2019

Beta testing is much more than a box to check off on a list. While some companies only think of it as a last-ditch effort to tie up loose ends before launch, others are tapping user research to play a more fundamental role in the product development process. Could you share the overarching theme of your talk?

User Testing 66

User Testing Product Research Customer Experience Customer Feedback 66

Lenny Rachitsky

MARCH 3, 2024

Before Reality Labs, he ran the Ads and Business Platform product group, where he led engineering, product, research, analytics, and design, taking annual revenue from $4 billion to $40 billion in five years. Andrew currently leads Meta’s efforts in AR, VR, AI, and consumer hardware across Quest, Ray-Ban Meta glasses, and more.

CTO 85

CTO User Testing Analytic Tools Research Software 85

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. At Xing the technology we use is predefined so I will focus business and user needs and how they are connected. Understanding User Needs is key.

Product Research 163

Product Research User Testing Customer Experience Customer Feedback 163

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? We share their advice for other leaders looking to expand their customer care to more languages and timezones.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business?

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Product Innovation Educators

SEPTEMBER 11, 2023

It is important to talk to your customers, but it is also important to talk to prospective customers. Reach out to the customer success manager or implementation manager. Form relationships with many people to access different kinds of customers. Leadership is what you are doing that makes people follow you.

Leadership 105

Leadership Product Research Vision User Testing 105

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Finally, new features should be valued in terms of major business or customer outcomes that they’re aiming to serve (increasing CLTV, supporting a new vertical, compliance on new legislation, etc.).

Research Software 585

Research Software Customer Experience Product Research User Testing 585

Intercom, Inc.

NOVEMBER 12, 2018

Intercom’s mission is to make internet business personal – in an era of online interactions between businesses and customers, that sense of personal connection can be hard to forge and easily lost. That personal connection is most keenly felt when things go wrong and when customers need support. What is customer support?

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Johanna Rothman

DECEMBER 11, 2020

Strategy and Product Feedback Loops. In the team, to solve the problems in a way that will attract users/buyers/customers. In the team, to solve the problems in a way that will attract users/buyers/customers. These problems and questions are all about delays in the system's feedback loops.

Product Research 84

Product Research Feedback Loop Feedback Software User Testing 84

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Discuss development progress and user feedback on the latest product increments.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

AUGUST 16, 2023

After choosing the tools , develop guidelines on how to use them to ensure data is of adequate quality and managed in a safe and responsible way. To ensure that staff knows how to use the tools and are familiar with the guidelines, develop onboarding , training, and mentoring programs. What is data democratization?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. The most valuable key results measure meaningful user or business outcomes as opposed to simply the output of one's work.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

UX Studio: Product Management

JULY 29, 2020

What does leadership entail in the context of design? How does an organization benefit from strong design leadership? Hired as external consultants, researchers, and product designers, sometimes we are asked to join an existing product team and help in transforming an organization from the inside. . Listen first.

Leadership 56

Leadership Research Software Development Team Review Product Research 56

Johanna Rothman

JULY 22, 2021

I see strategy necessary at these management levels: Organizational strategy, to define the value the organization offers to the employees, customers, and other stakeholders. Product strategy, to define the value the products offer to the product's users/customers. Test architecture, to shepherd the testing tactics.

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. If you see the connection between that skill and product leadership you are 100% right. Existing customers? What about churn?

ChatGPT 120

ChatGPT Leadership Customer Experience Finance 120

People-First Product Leadership

MAY 6, 2024

I bring this up given a reference Brene Brown and Amy Webb made to Harvard leadership and innovation expert, Linda Hill — the “biggest challenge to digital transformation is not technology, it's people.” Thanks for reading People-First Product Leadership! That’s the topic we’re exploring today.

Customer Experience 59

Customer Experience Feedback Software Technical Review Customer Feedback 59

Product Talk

NOVEMBER 8, 2023

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. And more importantly, you see how important it is to find the right fit for your team.

Product Research 208

Product Research Books Research Software Analytic Tools 208

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Coalition

JULY 2, 2022

Or perhaps that’s my own perspective because of the customers I’m working with. primarily focused on product teams, helping them be great at the discovery work that is at the heart of what they do Leadership coaching?—?focused It does not imply bottom-up leadership. Leadership still has to lead the way.

Workshop 115

Workshop Customer Feedback Technical Review Product Research 115

Userpilot

AUGUST 22, 2023

Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams. This is information about user actions across the journey , such as sign-ups and feature engagement. Next, map the user journey and identify relevant event data points to track.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

The Product Coalition

DECEMBER 11, 2023

Taking risks is an inherent part of product leadership. You want them to be calculated risks on one hand, but significant on the other, and various guidelines apply to different cases. There is risk in focusing on a single use case and there is risk in building a one-size-fits-all product or feature. What about you?

User Testing 114

User Testing Feedback Software Construction Customer Feedback 114

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Being open to feedback.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Modus Create

JULY 8, 2022

Large-scale projects with a nationwide or international audience are an excellent fit for micro frontends. In addition, organizations that employ a CMS to deliver customized or remote controlled web/desktop/mobile experience can truly maximize the value proposition of this flexible framework. Slow Release Turnaround.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95

Mind the Product

APRIL 3, 2018

We’ve all been aware of the benefits of organizing your team with a small, cross-functional core team structure since the early 1990s when Wheelwright and Clark published their seminal research in “Revolutionizing Product Development” My colleagues and I used to joke that your entire core team should be able to fit inside a minivan.

User Testing 140

User Testing Research Software Product Research Government 140

ProductPlan

FEBRUARY 3, 2022

But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers. A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

The Product Coalition

JULY 5, 2023

This was not a question as much as a test of my ability to think critically. “Of Honestly, only once you have a product in the market that is a general release with paying users is a roadmap worth considering. sales, marketing) involved and the number of customers and stakeholders engaged. Who are your target users?

Roadmap 131

Roadmap Product Research Weak Development Team Customer Experience 131

ProductPlan

FEBRUARY 15, 2022

With all this variation, how can future product operations professionals find jobs that best fit their skills and interests? Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Getting familiar with data is key to success.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Mind the Product

AUGUST 8, 2017

It’s so easy to take the innovation and enjoyment of the job away from people by wrapping them up in guidelines about how to deploy the skill they’ve spent their whole lives learning. Key to this approach is the understanding that it’s fundamentally about reducing the risk of developing something that is not needed by your customers.

Feedback Software 119

Feedback Software User Testing Agile Customer Feedback 119