UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

JUNE 21, 2021

Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

JULY 16, 2019

For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur. In addition to managing the event itself, the Incident Commander is also accountable for all technical communication that occurs.

Technical Review 215

Technical Review Software Review Document Engineering 215

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. So I want to share four guidelines to keep in mind when choosing generative AI tools to support your discovery efforts. We aren’t overly positive about everything. I use these tools every day.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. And principles, by definition, are guidelines.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Setting up developer guidelines will help current and future collaborations and integrations.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

OCTOBER 31, 2019

Therefore, coding activities may become a distraction from what is really important in your new position. Here are some simple guidelines I like to consider when I’m tempted to dive in and get my hands dirty. Code reviewing pull requests. As with reviews, fixing small issues generally doesn’t require writing so much code.

Software Review 167

Software Review Engineering Technical Review Management 167

Intercom, Inc.

DECEMBER 21, 2021

We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. The Ultimate Customer Support Tech Stack for 2022. Helen Egger — launched Little Otter in the midst of a pandemic and how tech is transforming the provision of healthcare.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product HQ

JULY 1, 2024

Do you want to know what the technical program manager’s salary is? According to salary information websites like Comparably , the average technical program manager salary in the US ranges from $114,032 to $285,559. So, according to the website, the average technical program manager’s base salary here in the US is $124,446.

Technical Review 52

Technical Review Reporting Tools Systems Review Software Review 52

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. You can see a lot of the changes and updates on intercom.com, and all of those brand changes are kept in our brand guidelines document. So we like to say that we write with a smile.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

The Product Coalition

FEBRUARY 26, 2021

Pioneering one technology revolution after the other, Apple gave to the world the first user-friendly all-in-one desktop computer, the smartphone that became a way of life , the watch that keeps you connected everywhere at any time, and a digital wallet that is not just cash-free but also contactless.

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. The design guidelines for Android (Material Design) and iOS (Human Interface) vary, so consider the specific design for personalization. Review A/B test results in Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

UX Planet

JUNE 30, 2025

finance, tech) have been quicker to adopt GenAI as well. These are significant positive outcomes. This broad applicability in banking (from automating fraud reviews to generating customer communications) underscores how financial firms are integrating GenAI into their core workflows more aggressively than most.

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

Arkenea

OCTOBER 15, 2024

Selecting the right technology stack Factors to consider while choosing the tech stack Why Hire a Healthcare Web Development Company? By integrating all the above features, providers are ensuring positive patient engagement and enhancing care experience. The basic framework need not be something very technical or complicated.

Web Development 98

Web Development Web Developers Analytic Tools Technical Review 98

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. That’s the moment I know that my interlocutor knows very (very!)

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

OCTOBER 8, 2023

To achieve this balance, consider leveraging cloud computing and distributed processing technologies to speed up computations. Features such as comments, ratings, and reviews enable users to share their insights and contribute to the platform’s growth. Implement a transparent content review and moderation process.

Data Visualization 148

Data Visualization Reporting Tools Feedback Software Customer Feedback 148

Userpilot

JULY 25, 2024

Stay Updated with Trends : Keep abreast of the latest design trends, tools, and technologies. Document Design Processes : Maintain clear documentation of design processes, decisions, and guidelines. These roles often require a bachelor’s degree and technical skills such as graphic design software, web development, and research.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

The Product Coalition

MARCH 19, 2021

do they read reviews, purchase through social media apps? But if you don’t have a history of positive reviews and purchases to back your new product, branding becomes even more critical. Sophie enjoys covering a variety of topics, including tech, finance, business, marketing, wellness, and culture.

Development 138

Development Product Research Research Software Technical Review 138

The Product Coalition

OCTOBER 30, 2023

Increase the number of positive customer reviews by 20%. This alignment is crucial for product managers who often sit at the intersection of business, technology, and user needs. When I set OKRs for the product, we start by reviewing the company’s OKRs (or goals).

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

Userpilot

JUNE 4, 2024

Design principles are guidelines that empower interaction designers to create intuitive and engaging user interfaces. Follow usability guidelines to enhance engagement. Provide feedback through meaningful UI cues to drive positive user interactions. It helps create meaningful relationships between people and products.

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

The Product Coalition

MAY 18, 2022

People should set guidelines for changes and continuous improvement, so product benefits will support the business objectives and strategy of firms. Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Enterprise.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Arkenea

OCTOBER 16, 2024

Who wouldn’t want to use a healthcare website that pops with beautiful color combinations, readable font sizes, and voice assistant technology? It helps to attract patients who are looking for something that doesn’t suppress them due to their disability. Did you know that only 4.9

Healthcare 84

Healthcare User Testing Reporting Tools Research Software 84

Userpilot

DECEMBER 13, 2023

The strategy should also have information about the UX team, processes, and guidelines. Improves key metrics at each customer touchpoint As a comprehensive plan, a UX strategy enables delivering a consistently positive user experience along the whole user journey. Start designing your strategy by clarifying the business goals.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

UX Planet

DECEMBER 11, 2023

Where would the world be without the lasting impact of Voice Tech Global? CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. This can be invaluable for someone who has 0 knowledge about design or working in tech. This was a major deciding factor for me.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

UX Studio: Product Management

OCTOBER 16, 2020

If they feel the help they receive is useful, they will remember the product positivity, or at least they will not hold any grudges against your brand. Looking at the negative company reviews can show that poor customer service can result in a bad user experience. Takeaways on how to improve the customer service with UX.

User Testing 98

User Testing Customer Feedback UX Customer Experience 98

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Excerpt of responsibilities for a product operations specialist position (via LinkedIn) at Muck Rack. Excerpt of responsibilities for a product data analyst position (found on LinkedIn) at MX.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

The Product Coalition

SEPTEMBER 21, 2023

Both are a team sport Both require teamwork to succeed Both require adaptable strategies and tactics tailored to the situation Both are goal-oriented Both need everyone to play their position And both go horribly wrong when the team is not working as a cohesive unit with a strategy. The desired outcome is a product in itself. That’s backward.

Roadmap 147

Roadmap Onboarding KPIs Customer Feedback Customer Experience 147

UX Planet

OCTOBER 8, 2024

High-quality writing leads to positive experiences between users and the product whereas low-quality writing leads to the awful opposite. UX or “user experience” is the sum of all the interactions (negative or positive) a user may have with the brand’s digital presence. If not, it has a ‘bad UX’ and is unlikely to be successful.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Imaginary Cloud - Design

JANUARY 30, 2020

This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. One of them is the user's resistance due to the fear of the black box (AI tools that make crucial decisions in an opaque way without explaining the rationale followed). Humans shouldn't act like machines. "

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Indicative

JUNE 7, 2019

These changes, for better or for worse, are only going to become stricter as technology grows more invasive. Google will also be unveiling an open-source browser extension that will allow users to access and view companies (ad tech, ad trackers, publishers, etc.) For consumers, this may change the overall web browsing experience.

Data Visualization 75

Data Visualization Analytic Tools User Testing Customer Experience 75

UX Planet

MARCH 5, 2024

Created by scientists and pioneers in fields like human psychology, programming, product design, and UX design, these laws have been repeatedly refined through decades of diligent research and experimentation. Over time, this principle has moved beyond its technical roots and gained substantial relevance in the field of UX design.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Johanna Rothman

JANUARY 6, 2022

Tim, the Engineering VP, was worried he would lose people after their reviews and salary changes. The managers, because they are in a terrible position. Here are my guidelines for these decisions: Insist on only two weeks of notice for anyone, any time. He'd fought with his fellow VPs for more money, but that didn't work.

Leadership 116

Leadership Systems Review Reporting Tools Technical Review 116

ProductPlan

FEBRUARY 3, 2022

Own and Maintain the Product Dev Tech Stack. The tech stack gives a product team the tools to build and maintain a product. Product ops provide critical support by building systems to capture, review, and analyze data. They utilize this data to help PMs make better-informed product decisions. Optimize Onboarding.

Product Research 105

Product Research User Testing Data Visualization Customer Experience 105