UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. To do this, we will analyze effective strategies and refer to some key successful studies. Are you thinking of implementing AI into your UX strategies? No one can denythat. If so, read on!

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

OCTOBER 12, 2021

That’s why any great support strategy needs a clever mix of both, so you can balance efficiency with a great customer experience. These are the technical or sensitive queries that need a specialized, empathetic response. So how do you ensure that you’re getting the most out of your human support strategy?

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Basic technology execution is becoming easier too.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JULY 16, 2019

For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur. In addition to managing the event itself, the Incident Commander is also accountable for all technical communication that occurs.

Technical Review 215

Technical Review Software Review Document Engineering 215

Johanna Rothman

JULY 22, 2021

Strategy Occurs At Several Levels. I see strategy necessary at these management levels: Organizational strategy, to define the value the organization offers to the employees, customers, and other stakeholders. Product strategy, to define the value the products offer to the product's users/customers. Why that often?

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. For product managers: Conducting market research, analysing customer feedback, and staying close to the voice of the customer are key strategies to close this gap. For product managers: Understanding this gap requires deep customer insights.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. This is why the Web Content Accessibility Guidelines (WCAG) were established. District Judge Robert Scola Jr.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

The Basics of Product Management

JUNE 22, 2025

Market Research: From Manual to Machine-Learned Market research has always been a cornerstone of product strategy. What AI Brings to the Table: NLP-powered sentiment analysis : Tools like MonkeyLearn and Lexalytics parse thousands of reviews, tweets, and support tickets to extract user sentiment at scale. AI flips the script.

Artificial Inteligence 52

Artificial Inteligence Data Visualization User Testing Product Research 52

The Product Coalition

JULY 2, 2022

When I participated in the live discussions about the same topics, I realized that some of the gaps are due to perspective: So many of the companies I work with (either the few that I am personally consulting to, or among the CPO Bootcamp participants) are startups or scaleups, and only a small number are larger corporations.

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. And principles, by definition, are guidelines.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Setting up developer guidelines will help current and future collaborations and integrations.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Planet

AUGUST 16, 2024

A website redesign project is crucial to a company’s long-term digital marketing strategy. Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Are conversions on the site falling short?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

The Product Coalition

FEBRUARY 26, 2021

Pioneering one technology revolution after the other, Apple gave to the world the first user-friendly all-in-one desktop computer, the smartphone that became a way of life , the watch that keeps you connected everywhere at any time, and a digital wallet that is not just cash-free but also contactless. But what all of these actually means?

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

Intercom, Inc.

DECEMBER 21, 2021

The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks. Here’s to thriving, not just surviving! Anna Murphy , Editor. Thoughts on innovation.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

APRIL 30, 2025

To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

OCTOBER 31, 2019

When you become a manager, you need to be more deliberate about how you spend your time – after all, you will suddenly have way more tasks on your plate, including overseeing your reports, engaging with company strategy and helping craft the product roadmap. Code reviewing pull requests. When should you write code? Fixing tiny issues.

Software Review 167

Software Review Engineering Technical Review Management 167

Product Management University

MARCH 20, 2023

The voice of customer structure is your company’s guidelines or rules for managing, regulating and coordinating the vast number of conversations that may be taking place in parallel with any one customer. Customer success managers are doing account reviews. What is Voice of Customer Structure? They don’t by any means.

Customer Experience 130

Customer Experience User Testing Customer Feedback Technical Review 130

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. finance, tech) have been quicker to adopt GenAI as well.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

The Product HQ

JULY 1, 2024

Do you want to know what the technical program manager’s salary is? According to salary information websites like Comparably , the average technical program manager salary in the US ranges from $114,032 to $285,559. So, according to the website, the average technical program manager’s base salary here in the US is $124,446.

Technical Review 52

Technical Review Reporting Tools Systems Review Software Review 52

Arkenea

OCTOBER 15, 2024

Selecting the right technology stack Factors to consider while choosing the tech stack Why Hire a Healthcare Web Development Company? The brief contains all the guidelines the company would essentially need before embarking on your project documented on paper. A basic diagram of the design on paper can do the trick.

Web Development 98

Web Development Web Developers Analytic Tools Technical Review 98

Userpilot

JULY 25, 2024

Stay Updated with Trends : Keep abreast of the latest design trends, tools, and technologies. Document Design Processes : Maintain clear documentation of design processes, decisions, and guidelines. These roles often require a bachelor’s degree and technical skills such as graphic design software, web development, and research.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

The Product Coalition

MARCH 19, 2021

do they read reviews, purchase through social media apps? With this information in hand, you can develop a more detailed marketing strategy and even find ways to improve your product based on your buyer persona research. Do we have a detailed branding strategy? Communication preferences?—?does It’s good branding.

Development 138

Development Product Research Research Software Technical Review 138

The Product Coalition

OCTOBER 30, 2023

Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. Once optimized, it’s critical to tie the outcome back to the company’s strategy and objectives. Do not skip this step. The root cause?

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

Imaginary Cloud - Design

JULY 2, 2020

Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh, However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. That means that you will be wasting time and resources.

Books 138

Books Technical Review Research Software Data Visualization 138

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. In fact, research shows that gamification-based strategies can boost user engagement by up to 30%. Also, check credible SaaS review sites like G2 and Capterra to see what users are saying.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

The Product Coalition

OCTOBER 8, 2023

To achieve this balance, consider leveraging cloud computing and distributed processing technologies to speed up computations. Features such as comments, ratings, and reviews enable users to share their insights and contribute to the platform’s growth. Implement a transparent content review and moderation process.

Data Visualization 148

Data Visualization Reporting Tools Feedback Software Customer Feedback 148

The Product Coalition

MAY 27, 2020

Therefore, the integration of a localization strategy within product development planning and its cycles is crucial. Localization strategy as an integral part of product development Through constant optimization, localization companies have found a reliable method of rolling out international product launches and continuously localizing them.

Feedback Software 148

Feedback Software Technical Advisors User Testing Software Review 148

Mind the Product

NOVEMBER 12, 2018

However, in a more technical sense, by thinking of localization simply as the process of translating words from one language to another, it’s easy to forget everything else that needs to be considered before these words are even seen by a translator. These terms are easily confused and, to be honest, this confusion is mostly harmless.

Research Software 172

Research Software User Testing Software Review Product Research 172

The Product Coalition

JANUARY 16, 2022

After reviewing over 50 candidates, 25 phone interviews, and 15 full interviews, I eventually had to choose between a few final contenders. This quality translates to many different features and serves as a guideline for many nuances in the product as well as marketing materials. The search, though, wasn’t trivial.

Roadmap 174

Roadmap Data Visualization Customer Experience User Testing 174

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Modus Create

JANUARY 9, 2025

The smartphone has become arguably one of the most transformative technologies ever invented when you consider its vast impact across the planet. The parallels between the mobile technology and AI eras are striking for those of us involved in enterprise technology and the surrounding startup ecosystem.

Analytic Tools 40

Analytic Tools Reporting Tools Software Developers Software Development 40

The Product Coalition

MAY 18, 2022

People should set guidelines for changes and continuous improvement, so product benefits will support the business objectives and strategy of firms. Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Arkenea

JUNE 23, 2025

This comprehensive guide will walk you through everything you need to know about RAG in healthcare, from fundamental concepts to real world implementation strategies. Let’s explore how forward thinking healthcare organizations are already leveraging this technology to improve patient care and operational efficiency.

Healthcare 52

Healthcare Reporting Tools Research Software Feedback Software 52