UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Intercom, Inc.

OCTOBER 10, 2018

At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team consistently reviews their teammates’ conversations. During a review, conversations are rated on two main aspects: quality and tone. Measuring our support.

Framework 191

Framework Customer Experience Systems Review Support Training 191

Sachin Rekhi

JANUARY 26, 2020

The reason this is so critical is that when you review your OKRs at the end of the quarter, you'll now be able to reflect on not just whether you achieved the output you were seeking (the 15 blog posts), but whether that output actually generated the expected outcome. Draft Reviews.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Alchemer Mobile

FEBRUARY 2, 2021

RESEARCH APP SUBMISSION GUIDELINES. Ensure a smooth mobile app launch by thoroughly reading up on the submission guidelines for whichever app store(s) to which you plan to submit your app. By this point, you’ve read up on the submission guidelines and should have no problems getting your app approved. The day is finally here!

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Mind the Product

MARCH 12, 2020

Maintaining templates, guidelines, how-to references and resources. Set up a product manager/sales buddy system that allows product managers to get invited to live customer calls a few times per month. Built an internal team wiki and created guidelines in coordination with product leadership for consistency and easy access.

Product Research 240

Product Research User Testing Weak Development Team Customer Experience 240

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Here are two guidelines to get there. Why does it matter?

Product Management 201

Product Management Product Manager Reporting Tools Research Software 201

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Know your own systems. Pertinent to knowing your own systems is also tracking and reducing access to data that is not needed.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

The Product Coalition

JUNE 21, 2021

link] According to Pinset Masons, a qualifications body discriminated against a blind systems manager when it failed to make its computer-based exam accessible to her. This is why the Web Content Accessibility Guidelines (WCAG) were established. which are places of public accommodation.” [2]: get started by using a compliance checker.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

FEBRUARY 26, 2018

Knowing what to outsource and to whom is an art, so we use the following guidelines to help us make decisions: Don’t outsource things core to your customers’ user experience as this makes it easier for others to copy your product and disrupt your business. Understand the potential consequences of outsourcing to young startups.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Equally important are ethical guidelines for AI use to protect user rights, privacy, and autonomy. Balancing data-driven insights with qualitative research is also essential.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. High risk releases - Experimentation allows you to expose only a small number of users to a high-risk release and get an accurate insight into how your systems and users interact in real time. Here are 10 guidelines to design high impact experiments.

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 77

Research Software Systems Review Customer Experience UX 77

Alchemer Mobile

SEPTEMBER 19, 2019

Today, Apple releases the latest version of its most popular operating system, iOS (as well as the re-branded iPadOS), to hundreds of millions of customers worldwide. Look at the new App Store Review Guidelines that require the inclusion of Sign In with Apple in certain circumstances as an alternative to the other social sign-on options.

Technical Review 200

Technical Review Technology Product Marketing Marketing 200

Intercom, Inc.

MARCH 15, 2019

A growing support team brings benefits, however – while having more support agents means that there can be a greater variance in conversation quality, you also have more talent and resources on your team to conduct reviews of conversation quality. They can also choose to fetch a number of teammate conversations in order to review them.

Systems Review 133

Systems Review Customer Experience Customer Satisfaction Startups 133

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. These companies have to continue to innovate while maintaining tight regulatory compliance with governmental guidelines such as the FDA’s 21 CFR Part 11 and have to deal with vast amounts of data and documents.

Data Visualization 144

Data Visualization Reporting Tools Research Software Systems Review 144

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Folding Burritos

DECEMBER 7, 2017

This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Think of customer feedback as a system. But in reality, it’s a system of tools and techniques, combined.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. So I want to share four guidelines to keep in mind when choosing generative AI tools to support your discovery efforts. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services.

Generative AI 321

Generative AI Product Research Feedback Software Analytic Tools 321

Alchemer Mobile

DECEMBER 5, 2022

Seventy-nine percent of consumers check ratings and reviews before downloading an app, fifty-three percent check ratings and reviews before updating an app, and 55 percent check ratings and reviews before making an in-app transaction. This is about much more than ratings. It’s about more than improving an app’s rankings.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

The Product Coalition

FEBRUARY 26, 2021

a unique business and technology ecosystem that had been diligently harvested throughout the company’s history. OS and Applications Apple has developed a family of proprietary operating systems for each of their products (iOS, macOS, watchOS, tvOS) that provide a seamless experience.

Customer Experience 125

Customer Experience Technical Review Systems Review Software Review 125

Intercom, Inc.

JULY 20, 2022

I’ve spoken previously about our experience of designing our reporting system, where we evaluated the benefits of introducing a new datastore to our stack – Redshift. It would have meant introducing a new type of database to our system that had never been tested against production. We compounded the value of ongoing improvements.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

UX Planet

MARCH 3, 2025

Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Moderation & Safety: Effective community guidelines and reporting tools ensure a positive environment. Make Checkout Simple: A poorly designed checkout process leads to cart abandonment.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. To keep the data manageable, you also need to have a system of data organization in place, such as transcriptions, spreadsheets, qualitative analysis tools, etc.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JUNE 4, 2024

TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Design principles are guidelines that empower interaction designers to create intuitive and engaging user interfaces. Follow usability guidelines to enhance engagement. Let’s get started!

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

Split

MARCH 1, 2023

This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. In order to avoid these potential pitfalls associated with feature flags, developers must ensure that their feature flagging system is well organized and tightly controlled. Simply stated, they’re pretty clutch.

Software Review 98

Software Review Software Developers Software Development Development 98

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly. Since data is our key asset, we only trust it to be handled by third party service providers who meet and maintain our bar of security.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Imaginary Cloud - Design

JULY 2, 2020

The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines). Also, high-level guidelines provide very little value for experienced designers , who are already familiar with the basics.

Books 138

Books Technical Review Research Software Data Visualization 138

Intercom, Inc.

NOVEMBER 4, 2021

You can see a lot of the changes and updates on intercom.com, and all of those brand changes are kept in our brand guidelines document. ” Scott: The team had done such an amazing job of immortalizing that work within our brand guidelines. We are that from an identity system standpoint. And it’s really difficult.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Enterprise.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Inevitably I still re-create the high-level roadmap in presentations for All Hands meetings, exec reviews, and sometimes even customers.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

DECEMBER 10, 2018

Make it easy for users to respond by giving them simple choices, like a numerical rating system, thumbs-up or thumbs-down, or smiling or frowning emoji. Collect positive reviews. You can use in-app prompts to ask for these reviews. Splash pages are useful for pre-empting system prompts. 5 types of in-app marketing.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

UX Planet

JUNE 14, 2024

Boosted Streaming Time: Reduce content discovery time by providing immediate access to reviews and opinions, aiding decision-making and encouraging longer viewing sessions. Community building Guidelines Comment Relevance: All comments must be related to a movie/show being watched.

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

Mind the Product

NOVEMBER 12, 2018

Localization has always been a big part of Canva’s growth strategy, so we’ve got a few systems in place that make sure we have it front of mind from the start: Product Design. This gives the localization team a space to review any potential localization problems before it goes any further. These days, we’ve become much more vigilant.

Research Software 172

Research Software User Testing Software Review Product Research 172

UX Planet

JANUARY 22, 2024

Avoid pairing red and green due to potential visibility issues. While these guidelines are aimed at aiding users with disabilities, they form a robust foundation for elevating the user experience for all. Minimize system response times, incorporating progress bars and animations to make waits tolerable.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

Intercom, Inc.

MAY 13, 2019

But when content is the lowest priority, you might assume that the poor performance of your onboarding is due to bad content that can be solved quickly and cheaply by “making the words better.”. As part of our product research at Intercom, we’ve reviewed the onboarding flows of hundreds of software products.

User Testing 171

User Testing Customer Experience Research Software Product Research 171

freshtrax

SEPTEMBER 29, 2021

Working within company design guidelines for retail customers in comparison to solving design problems and working within client design guidelines is completely different. work schedules are individually managed due to the nature of the work and the client’s decisions. Although our office hours are from 9 a.m. – 5 p.m.,

Marketing 95

Marketing Crowdsource Systems Review Customer Experience 95