UX Planet

MARCH 3, 2025

Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Moderation & Safety: Effective community guidelines and reporting tools ensure a positive environment. Make Checkout Simple: A poorly designed checkout process leads to cart abandonment.

Reporting Tools 55

Reporting Tools Magazine Software Review Customer Experience 55

UX Planet

JULY 17, 2025

Review behavioral insights: * Heatmaps * Bounce points * Confusion clicks or rage taps * Success/failure paths 6. Whether you’re adjusting an entire flow or fine-tuning a single component, the system makes it easy to re-prompt without losing progress. Existing design systems are still mostly ignored.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. To keep the data manageable, you also need to have a system of data organization in place, such as transcriptions, spreadsheets, qualitative analysis tools, etc.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Roman Pichler

MARCH 3, 2025

In this sense, Hackmans 60-30-10 rule is a guideline rather than a hard-and-fast rule. Thanks to Arne Roock for making me aware of the rule. [4] 4] Note that the percentages indicate the importance of the three groups of activities. This does not invalidate the importance of team design in my mind.

Weak Development Team 209

Weak Development Team Product Research Research Software User Testing 209

UX Planet

JUNE 30, 2025

This broad applicability in banking (from automating fraud reviews to generating customer communications) underscores how financial firms are integrating GenAI into their core workflows more aggressively than most. and UK saw case studies of improved support due to AI. Few other sectors have GenAI permeating so widely across functions.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Most designers do this by relying on the Web Content Accessibility Guidelines (WCAG). For example, if the goal is to create a new task, dont also ask the user to assign teammates, add labels, and set due dates on the same screen.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Infrastructure requirements include server capacity, storage systems, backup solutions, and disaster recovery capabilities that ensure Epic performance and reliability.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

Arkenea

JUNE 20, 2025

EHR revenue cycle management represents far more than simply connecting clinical and billing systems. When properly implemented, integrated EHR-RCM systems can reduce administrative costs by 25-40%, improve clean claim rates from industry averages of 75-85% to 95-98%, and decrease days in accounts receivable from 55-65 days to 35-45 days.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Arkenea

JUNE 23, 2025

Retrieval-Augmented Generation represents a significant leap forward from traditional AI chatbots and search systems. ” a RAG system doesn’t just provide generic medical information. ” a RAG system doesn’t just provide generic medical information. What Is RAG in Healthcare?

Healthcare 52

Healthcare Reporting Tools Research Software Feedback Software 52

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

Feedback Software 170

Feedback Software Systems Review Software Review Reporting Tools 170

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. The 11 user interface guidelines for enhanced engagement include: 1. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Intercom, Inc.

OCTOBER 10, 2018

At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team consistently reviews their teammates’ conversations. During a review, conversations are rated on two main aspects: quality and tone. Measuring our support.

Framework 191

Framework Customer Experience Systems Review Support Training 191

Sachin Rekhi

JANUARY 26, 2020

The reason this is so critical is that when you review your OKRs at the end of the quarter, you'll now be able to reflect on not just whether you achieved the output you were seeking (the 15 blog posts), but whether that output actually generated the expected outcome. Draft Reviews.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Alchemer Mobile

FEBRUARY 2, 2021

RESEARCH APP SUBMISSION GUIDELINES. Ensure a smooth mobile app launch by thoroughly reading up on the submission guidelines for whichever app store(s) to which you plan to submit your app. By this point, you’ve read up on the submission guidelines and should have no problems getting your app approved. The day is finally here!

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Mind the Product

MARCH 12, 2020

Maintaining templates, guidelines, how-to references and resources. Set up a product manager/sales buddy system that allows product managers to get invited to live customer calls a few times per month. Built an internal team wiki and created guidelines in coordination with product leadership for consistency and easy access.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Here are two guidelines to get there. Why does it matter?

Product Management 201

Product Management Product Manager Reporting Tools Research Software 201

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Know your own systems. Pertinent to knowing your own systems is also tracking and reducing access to data that is not needed.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

The Product Coalition

JUNE 21, 2021

link] According to Pinset Masons, a qualifications body discriminated against a blind systems manager when it failed to make its computer-based exam accessible to her. This is why the Web Content Accessibility Guidelines (WCAG) were established. which are places of public accommodation.” [2]: get started by using a compliance checker.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

FEBRUARY 26, 2018

Knowing what to outsource and to whom is an art, so we use the following guidelines to help us make decisions: Don’t outsource things core to your customers’ user experience as this makes it easier for others to copy your product and disrupt your business. Understand the potential consequences of outsourcing to young startups.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. High risk releases - Experimentation allows you to expose only a small number of users to a high-risk release and get an accurate insight into how your systems and users interact in real time. Here are 10 guidelines to design high impact experiments.

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 77

Research Software Systems Review Customer Experience UX 77

Alchemer Mobile

SEPTEMBER 19, 2019

Today, Apple releases the latest version of its most popular operating system, iOS (as well as the re-branded iPadOS), to hundreds of millions of customers worldwide. Look at the new App Store Review Guidelines that require the inclusion of Sign In with Apple in certain circumstances as an alternative to the other social sign-on options.

Technical Review 200

Technical Review Technology Product Marketing Marketing 200

The Product Coalition

FEBRUARY 26, 2021

a unique business and technology ecosystem that had been diligently harvested throughout the company’s history. OS and Applications Apple has developed a family of proprietary operating systems for each of their products (iOS, macOS, watchOS, tvOS) that provide a seamless experience.

Customer Experience 138

Customer Experience Technical Review Systems Review Software Review 138

Intercom, Inc.

MARCH 15, 2019

A growing support team brings benefits, however – while having more support agents means that there can be a greater variance in conversation quality, you also have more talent and resources on your team to conduct reviews of conversation quality. They can also choose to fetch a number of teammate conversations in order to review them.

Systems Review 133

Systems Review Customer Experience Customer Satisfaction Startups 133

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. These companies have to continue to innovate while maintaining tight regulatory compliance with governmental guidelines such as the FDA’s 21 CFR Part 11 and have to deal with vast amounts of data and documents.

Data Visualization 145

Data Visualization Reporting Tools Research Software Systems Review 145

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Folding Burritos

DECEMBER 7, 2017

This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Think of customer feedback as a system. But in reality, it’s a system of tools and techniques, combined.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Alchemer Mobile

DECEMBER 5, 2022

Seventy-nine percent of consumers check ratings and reviews before downloading an app, fifty-three percent check ratings and reviews before updating an app, and 55 percent check ratings and reviews before making an in-app transaction. This is about much more than ratings. It’s about more than improving an app’s rankings.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Intercom, Inc.

JULY 20, 2022

I’ve spoken previously about our experience of designing our reporting system, where we evaluated the benefits of introducing a new datastore to our stack – Redshift. It would have meant introducing a new type of database to our system that had never been tested against production. We compounded the value of ongoing improvements.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. So I want to share four guidelines to keep in mind when choosing generative AI tools to support your discovery efforts. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Split

MARCH 1, 2023

This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. In order to avoid these potential pitfalls associated with feature flags, developers must ensure that their feature flagging system is well organized and tightly controlled. Simply stated, they’re pretty clutch.

Software Review 98

Software Review Software Development Software Developers Development 98

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly. Since data is our key asset, we only trust it to be handled by third party service providers who meet and maintain our bar of security.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Imaginary Cloud - Design

JULY 2, 2020

The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines). Also, high-level guidelines provide very little value for experienced designers , who are already familiar with the basics.

Books 138

Books Technical Review Research Software Data Visualization 138