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How technical conservatism helps us scale faster and better

Intercom, Inc.

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

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Five star advice: Insider tips for dealing with software review sites

Intercom, Inc.

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

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30 Steps to Mobile App Launch

Alchemer Mobile

These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. Now it’s time to put your app and positioning to the test. RESEARCH APP SUBMISSION GUIDELINES. Register your domain (e.g.,

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Building Accessible Products – Jonathan Hassell on The Product Experience

Mind the Product

To get over that hump, we talked with Prof Jonathan Hassell about how and when to embed and test for accessibility (or a11y!), To get over that hump, we talked with Prof Jonathan Hassell about how and when to embed and test for accessibility (or a11y!), Testing for accessibility. Making products that work for everybody.

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The Rise of AI-Driven UX: Balancing Automation and Human-Centered Design in 2025

UX Planet

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

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11 User Experience Interaction Guidelines for Enhanced Engagement [+ Examples]

Userpilot

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. The 11 user interface guidelines for enhanced engagement include: 1. System status visibility.

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Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Intercom, Inc.

For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur. In addition to managing the event itself, the Incident Commander is also accountable for all technical communication that occurs.