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How to Measure, Analyze, and Use Mobile Customer Sentiment

Alchemer Mobile

Our guide, How to Measure, Analyze, and Use Mobile Customer Sentiment, will help you improve product experiences, inform marketing campaigns, and beat your competition. When you monitor sentiment, you try to measure the tone, context, and feeling of customer actions in order to better inform business decisions. We’re here to help!

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Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

Intercom, Inc.

It’s no secret that businesses today are feeling the financial squeeze. Luckily, we’ve launched a new guide to help you achieve just that. Why in-product engagement is essential for business success. Here’s a preview of what you’ll learn in the guide. These times of change bring opportunities as well as challenges.

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Customer Retention Management: Benefits, Metrics, Strategies, and Examples

Userpilot

Other retention metrics to track include product stickiness, customer lifetime value, expansion MRR, and NPS scores. Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. Groupize increased user engagement by gamifying their onboarding.

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11 Product Performance Metrics SaaS Businesses Should Monitor

Userpilot

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. What metrics should you track though? Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. Let’s dive in!

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Connecting Analytics to Strategy - Keeping Your Corporate Objective In Sight

Speaker: Tom Evans, Senior Principal Consultant and Trainer, 280 Group

Data analytics has transformed the way many product managers approach product enhancements, creating strong demand for product managers with skills and expertise in defining and analyzing product metrics to make more valuable product decisions. It’s easy to lose sight of how the product fits into the overall strategy.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Sending email sequences post-sign-up to guide customers through the product. Using targeted in-app messages to guide users through key features effectively. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. But what strategies work?

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Product Experience Strategy: What is It and How to Build One [+ Examples]

Userpilot

Building a product experience strategy is essential for any SaaS business as it increases product adoption, reduces customer churn , boosts customer lifetime value, smoothes the customer journey, and elevates brand advocacy. Define strategic goals using the SMART framework to align with business needs. And where do you start?