UX Planet

JANUARY 22, 2024

Clear Instructions: Offer concise instructions for tasks, benefiting users with cognitive and learning disabilities while enhancing the overall user experience. While these guidelines are aimed at aiding users with disabilities, they form a robust foundation for elevating the user experience for all.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

UX Planet

MARCH 31, 2024

What is UX strategy UX strategy is a plan of action that allows the organization to reach a higher state of user experience over a certain period of time. That’s why UX strategy is a crucial skill any seasoned UX professional should master.

UX 98

UX Strategy Research Software User Testing 98

Gainsight

MARCH 29, 2022

Here’s how product-led growth strategies help your company stand out: They rally your teams around a better user experience. Product-led growth anchors departments across your organization to the north star vision your company chooses, and it motivates all teams to improve the user experience.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 98

The Secret PM Handbook

SEPTEMBER 20, 2016

I created a mind map template to help me with user experience and interaction design aspects of my features. My template outlines the key aspects of user experience as described by Alan Cooper in The Inmates Are Running the Asylum (including the 17 aspects of politeness).

Product Management 170

Product Management Product Manager Management Management 170

Intercom, Inc.

DECEMBER 10, 2018

It’s also about unlocking your app’s value for your user, and convincing them that this value will last for months or years. Walk new users through the basics, even if it seems obvious to you. A great in-app user experience includes: An onboarding experience that makes it easy to get started.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Modus Create

DECEMBER 10, 2024

This approach avoids making AI a last-minute addition and instead enables it to drive innovation and enhance the user experience, meeting evolving customer expectations. This will provide valuable insights into how AI can improve the user experience , ensuring that it serves as a strategic enabler rather than an afterthought.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Business of Software Conference

JUNE 25, 2021

Some with a specific focus like user experience, product design, sales, or product management. The Jobs-to-be-Done Handbook: Practical techniques for improving your application of Jobs-to-be-Done by Chris Spiek and Bob Moesta (or get the cheaper and short 30-minute Summary version by the same authors).

Framework 64

Framework Research Software User Testing Customer Feedback 64

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Understand the customer experience. And it’s for good reason.

Analytic Tools 52

Analytic Tools Product Research Feedback Software Customer Experience 52

Gainsight

NOVEMBER 10, 2021

Positive user experience is paramount. The consumer’s experience is more important than ever. Product-led growth focuses on user experience and improving the way they enjoy your product. . Here are a few reasons why: It deepens product connections by lining your decisions up with the user’s needs.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

AUGUST 17, 2024

A product support specialist handles inquiries, resolves technical problems, and ensures a smooth user experience. To excel, leverage resources like books (e.g., “The Effortless Experience”), webinars (Userpilot, Zendesk), blogs (Userpilot Blog, Zendesk Blog), and podcasts (“The CX Cast”).

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Gainsight

NOVEMBER 16, 2021

You know you need clear user data to fuel growth, but with desktop or on-premise applications, that user experience might be getting fragmented or jumbled. . Analytics and user data are the fuel that will feed your product-growth plans. Breathe easy. Driving growth through on-premise apps may be easier than you realize.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Behavior.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Gainsight

APRIL 13, 2022

By enhancing the user’s experience, you can pave a path to more income. In fact, 87% of business leaders say customer experience is their No. And the more money that’s flowing in, the more revenue you have to boost the user experience even more. 1 growth engine. It lifts your CAC-LTV ratio.

Customer Experience 52

Customer Experience Software Review Branding Reporting Tools 52

The Product Coalition

AUGUST 26, 2019

features that don’t add value or disrupt user experience; small, non-scalable products made for very specific customers; and components that can’t integrate easily into future roadmap), documenting and sharing the architecture of modules for easy access across the company.

Feedback Software 64

Feedback Software Customer Experience User Testing Data Visualization 64

The Product Cafe

JANUARY 18, 2024

Enzo Avigo A ten-year veteran in Product Management, focusing on user experience and product strategies. Elena Verna Calls herself a “Growth Hobbyist” and is obsessed with B2B Product- led growth and sales. Active in course creation, advising, and angel investing in the tech sector.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Userpilot

AUGUST 28, 2024

Provide Feedback : Share customer feedback with relevant teams to enhance product features and user experience. Salaries for product support specialists can vary based on experience, location, and the company’s industry. Conduct Training Sessions : Offer training and educational sessions to customers on product use.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. Writing Is Designing: Words and the User Experience by Michael J.

Books 52

Books Research Software Product Research Reporting Tools 52

Userpilot

AUGUST 19, 2024

“The Customer Success Professional’s Handbook” by Ashvin Vaidyanathan and Ruben Rabago – A comprehensive guide to building customer success teams and strategies, including onboarding best practices , with tips on measuring success and optimizing processes.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 25, 2024

Provide Feedback : Share customer feedback with relevant teams to enhance product features and user experience. The Honest and Practical Guide to Customer Experience” by Ian Golding – Actionable advice and real-world examples on customer experience.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 30, 2024

Supplement your degree with online courses or certifications in project management and user experience (UX) design. These skills will be instrumental in designing smooth onboarding workflows and user journeys. Gain Relevant Experience : Start with entry-level customer service, sales support, or technical support roles.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Imaginary Cloud - Design

MAY 22, 2019

It consists of a low investment, yet with high impact on the user experience. " ( Routledge Handbook of Participatory Design ). By innovating in its strategies through service design, public services can also create a solution for several problems. The many other challenges of service design.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Userpilot

APRIL 9, 2024

Userlane offers interactive user onboarding guides and tutorials within web applications, employing AI for updates and customization, focusing on improving user experience and adoption through in-app guidance. Templates – including employee onboarding templates, handbook templates, SOP templates, and HR templates.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

OCTOBER 24, 2019

If you’re building a business that’s ultimately about you getting the biggest return and not so much about truly creating value for a customer or a user, that will probably take precedent over the purpose or over the user experience. I met with Brianna.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. This gives the user an easy win and makes starting the walkthrough straightforward. To get new hires up to speed, companies often use interactive walkthroughs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

AUGUST 28, 2024

“The Customer Success Professional’s Handbook” by Ashvin Vaidyanathan and Ruben Rabago – A comprehensive guide to building customer success teams and strategies, including onboarding best practices , with tips on measuring success and optimizing processes.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 28, 2024

Supplement your degree with online courses or certifications in project management and user experience (UX) design. These skills will be instrumental in designing smooth onboarding workflows and user journeys. Gain Relevant Experience : Start with entry-level customer service, sales support, or technical support roles.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Alchemer Mobile

OCTOBER 22, 2020

Designers make sure it has a great user experience and looks good. .” Every experienced product manager has heard some version of those words at some point in their career. Think about a company. Engineers build the product. Marketing makes sure customers know about the product. What more does a company need? Buy it here.

Books 236

Books Research Software Feedback Software Product Management 236