Intercom, Inc.

AUGUST 25, 2021

Our range of products are designed to work together to provide the sort of fast, convenient, personalized support that people expect – our Messenger , bots , knowledge base , and customer data platform all work seamlessly to satisfy customers’ expectations when they encounter a problem that needs solving.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

Userpilot

AUGUST 2, 2024

Traditional (Sales-Led) GTM: Conversion drivers : PLG relies on the product itself (free versions, trials, user experience ), while the traditional go-to-market focuses on outbound sales and marketing efforts to push prospects down the buying process. Equip your sales team with product usage data and customer feedback.

Feedback Software 105

Feedback Software Customer Experience Reporting Tools Product Research 105

Intercom, Inc.

APRIL 9, 2020

We want to use outbound emails infrequently and wisely these days, but can you also present it on your website? We have long preached about the importance of a great external knowledge base, and we obviously use Intercom to do that. This is an internal knowledge-based tool our sales and support teams use.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

NOVEMBER 24, 2020

When a customer writes to the support team through the Intercom Messenger, relevant articles related to their question are served up by Custom Bots, directing them to Klaus’ knowledge base where they can find answers, browse through frequently asked questions, and get pro tips on making the most of their Klaus account.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Intercom, Inc.

SEPTEMBER 21, 2022

As a result, most companies are using chatbots and knowledge bases to resolve customers’ queries without involving their teams. In order to provide this support, support teams will need to use a tool with both powerful automation and outbound capabilities to manage and streamline high-volume workloads.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

APRIL 7, 2021

70% of customer support teams have a knowledge base, FAQ section, or other help docs that allow their customers to self-serve. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Chat has passed phone support. Chat has passed phone support.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience User Testing 129

Intercom, Inc.

NOVEMBER 28, 2018

Eliminate low-value work by creating self-serve resources like a smart knowledge base that can quickly serve up answers to frequently asked questions. This is a complete solution for sales teams making outbound calls. Remember any sales tool that you choose should either increase value or decrease time – and ideally both.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Intercom, Inc.

JUNE 23, 2020

So this is really where we’re thinking about how to use smart chatbots and our curated help center or knowledge bases, some would call it, to really scale our support and provide customers with the fast answers that they need without increasing our head count or overstretching the team. .

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

MARCH 23, 2023

Using tools like Notion or Slab to create an internal knowledge base can also make it easier to store and share customer insights and analytics that need to be communicated to different departments within organizations. Essentially, the software helps optimize the entire customer journey from onboarding to in-app marketing.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JANUARY 19, 2022

Option 2: Read our in-depth knowledge base documentation articles to find out more technical details about Userpilot integrations. Hubspot is an ever-popular CRM platform that has tools and integrations you need for inbound and outbound marketing, sales, content management, and more. Userpilot help center.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Gainsight

OCTOBER 23, 2019

Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was going extinct, and instead of interrupting people to get their attention, you needed to start attracting an engaged audience to grow bigger and better.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Userpilot

SEPTEMBER 27, 2024

Knowledge base & resource center tools. A self-serve knowledge base or a resource center may not always be enough to answer all your users’ questions – so in-app chat can be the thing to enhance your user onboarding process. Signup flow tools – for removing friction from your user onboarding process.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

JANUARY 20, 2023

Companies can use a knowledge base to help customers access answers to typical client questions. Features Docs Knowledge Base – Create and manage a knowledge base for your clients. Live chat with a built-in knowledge base. An easy-to-use editor and SEO options.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

OCTOBER 13, 2022

We have a space called help for customers to get help themselves where they can search and browse your whole knowledge base with machine learning-powered content suggestions. Create different news feeds for different audiences, share content across many news feeds and reuse news in your outbound post messages as embedded content.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. Alex Yang: So, for those of you who aren’t familiar they’re broadly two types of hiring that you can do. Inbound hiring is when the candidate comes to you.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

APRIL 30, 2020

Regarding marketing, your focus will be less on attracting new users through outbound means—and more on keeping new users engaged through various lifecycle marketing tactics. However, the way in which you approach marketing and sales as a PLG-focused organization certainly differs from the traditional approach. About the author.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Business of Software Conference

NOVEMBER 16, 2023

Outbound Calls Depending on your product, making outbound sales calls can have a big impact on your customer acquisition numbers. That being said, outbound sales calls aren’t for everyone. Sometimes humans ask questions that no support bot or FAQ knowledge base can answer. Extend real, human support.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

JULY 24, 2023

While outbound marketing strategies like email may not be as popular an acquisition method for SaaS companies, it has a fairly good track record in the SaaS marketing space. Video onboarding also feels less intimidating than filling your user’s screen with UI highlights and links to long resources on your knowledge base.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userpilot

APRIL 30, 2020

Regarding marketing, your focus will be less on attracting new users through outbound means—and more on keeping new users engaged through various lifecycle marketing tactics. However, the way in which you approach marketing and sales as a PLG-focused organization certainly differs from the traditional approach. About the author.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Feedback Software 52