The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things. What Does Good Design Look Like?

UX 174

UX User Testing Product Research Research Software 174

Userpilot

OCTOBER 3, 2023

Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Intercom, Inc.

APRIL 12, 2018

With that said, we still spend a lot of time talking to the Dribbble Community and asking them about their experience, the platform and how we can ultimately improve. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

MAY 30, 2025

Validating one with the other gives you the whole picture and confidence to make decisions that improve users experience. Use these methods to collect qualitative data: In-app surveys : A tool like Userpilot lets you trigger surveys in your mobile app based on user behaviour and collect contextual feedback with logic conditioning.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools Research Software 59

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

Sachin Rekhi

AUGUST 6, 2015

Strategic differentiation could be better data that you have access to, a simpler user experience, more sophisticated functionality, a cost advantage, or so many other elements of differentiate too numerous to list. Monetization Strategy. Equally important is understanding how you generate revenue from your product or service.

User Testing 143

User Testing Document Product Marketing Marketing 143

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Improve User Experience. Increase new user base by 10% end of Q2 2021 Expand usage of existing accounts by 5%. Key Results. Increase Membership Numbers.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

APRIL 24, 2025

By understanding the psychology of play, creativity, and learning, youll craft experiences that are seamless, rewarding, and deeply immersive. A seasoned product leader with over 5 years of experience in product or program management, product marketing, business development, or technology. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Product dark periods test our skills, our determination, and our professionalism.

Customer Experience 147

Customer Experience Weak Development Team User Testing Customer Feedback 147

ProductPlan

AUGUST 7, 2020

Of course, a team is successful only when they collaborate as “one team,” so expect to roll up your sleeves for designing the solution, testing it, providing early feedback, documentation, etc. Long term, you can expect to manage a specific KPI (e.g., improve first user experience, reduce churn, etc.),

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area. Grow Monthly Active Users (MAU) by 12%.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing User Testing 105

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 111

Feedback Software User Testing Customer Feedback Data Visualization 111

Userpilot

SEPTEMBER 9, 2020

Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. And in companies where dev resources are scarce, product experiments are often dropped altogether. Why Product Managers Need Product Experiments. Goal Setting For Product Experiments. Source: userpilot.com.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

The Product Coalition

MARCH 23, 2020

Retention is a metric that measures how many users return to your product over a period of time and considered to be one of the most important KPIs when trying to analyze the product health or potential, it is a key indicator for growth and impacts almost every key business metric (e.g. DAU, Stickiness, LTV and more).

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing KPI 78

The Product Coalition

SEPTEMBER 14, 2020

The Ultimate Guide to Experimentation for Product Teams Why run Experiments? What is a Minimum Viable Test? How to define success in experiments? Why do you need to run Experiments? ? What is a Minimum Viable Test? On average, less than a quarter of experiments are successful.

User Testing 97

User Testing Product Research Data Visualization Customer Experience 97

Mixpanel

JUNE 17, 2020

We tested whether and how different pricing models—monthly/annual subscription, voucher codes, free trial periods, refer-a-friend—affect conversion. We’re able to make cohorts out of those users, and to see whether a user entering through a voucher code is a better or worse converter, two months from now, three months from now, etc.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

We tested whether and how different pricing models—monthly/annual subscription, voucher codes, free trial periods, refer-a-friend—affect conversion. We’re able to make cohorts out of those users, and to see whether a user entering through a voucher code is a better or worse converter, two months from now, three months from now, etc.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userzoom

FEBRUARY 12, 2020

The major benefit of working in Agile is that you can get a working product or feature in front of users in a very short amount of time. The problem is that within a two week Sprint, user research isn’t done because Agile adopters don’t think they can get users into a two-week sprint fast enough to do the tests.

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

The Product Coalition

JANUARY 5, 2021

Team up with the user experience people and run, for example, user journey or user story mapping workshops. Or invite stakeholders to Product Backlog refinement sessions to explain a user story’s value to the rest of the Scrum Team. (For for example, ROI, cost savings, engagement, and other KPI?—?have

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

JULY 31, 2024

Guide users to activation events with onboarding flows. Well-designed onboarding flows can lead users to essential actions. For example, The Room increased new user activation by 75% by optimizing its onboarding process. A/B test different onboarding flows. Collect user feedback to understand friction points.

Onboarding KPIs 104

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 104

Userpilot

JULY 24, 2024

A product strategy framework gives you a way to test, adjust, and develop your product strategy. These include product vision and mission, user needs analysis , goals and KPIs, pricing strategy, product roadmap, and more. It ensures that you provide a consistent user experience across all channels.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Revulytics

SEPTEMBER 18, 2019

As this Venn diagram shows, being “data-informed” means you operate at the intersection of pure data, your own gut feeling — which is a pretty powerful and educated tool you have as a product person — and everything else, including design thinking, qualitative data, user research, and user experience tools and workshops.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

APRIL 29, 2024

For instance, a SaaS provider of e-commerce platforms might customize its offerings by integrating specific payment gateways popular in certain regions, like PayPal in the US or Alipay in China, to improve user experience and increase sales. This segmentation helps you understand how different users interact with your product.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. A/B testing in-app experiments to improve engagemen t. Data funnels.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userzoom

NOVEMBER 18, 2019

For a free, in-depth guide to running user research in Agile Sprints, check out our comprehensive e-book: Download “How to Run Research in Agile” 2) Sourcing the right participants. Recruiting participants is always one of the most persistent pain points in conducting user research and usability testing.

User Testing 91

User Testing Product Research UX Data Visualization 91

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Userpilot

APRIL 19, 2022

Expansion MRR is the main KPI to track revenue growth you gain from current customers through upsells, add-ons, and cross-sells. Good Upselling Examples we cover: Slack uses well-timed in-app messaging to turn free users into paying customers. Figma’s Figjam tests placement and message types when free trials are about to expire.

Analytic Tools 98

Analytic Tools Onboarding KPIs User Testing Customer Experience 98

Userzoom

APRIL 20, 2018

Great user experience matters for digital experiences across all industries yet many websites catering to the health insurance market fall short. Our quantitative study had a sample size of 200 for the screen recording behavioural test, while the qualitative study with a sample size of 20 for a think-out-loud test.

Healthcare 51

Healthcare UX User Testing Customer Experience 51

The Product Coalition

MAY 14, 2019

However, we all have had a love-hate relationship with certain apps at some point in time, sometimes making us falling short of converting into a paid user. Looking from a product manager’s perspective, the most critical KPI for any app is its conversions.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60

AB Tasty

AUGUST 19, 2024

This practice includes both A/B testing and website personalization: every website presents a unique set of features and designs, which must, in turn, be optimized through A/B testing. Even within a single industry, users will hold varied expectations based on your brand, communication style, target audience, funnel, etc.

Data Visualization 52

Data Visualization Artificial Inteligence User Testing Analytic Tools 52

Userpilot

MARCH 23, 2021

As many as 80% of your users will skip your product tour if it consists of more than 5 steps! The more personalized the user experience, the more your customer feels special – like you care about their individual needs. But all users need to know how to create boards and tasks. They lack personalization. Kontentino.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Data Visualization 98

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Optimize your customer journey by analyzing A/B test results. Flag issues in your customer journey to quickly mitigate negative effects. Measure the impact of a specific step in your customer journey. Master Dashboard tips and tricks.

Data Visualization 61

Data Visualization Analytic Tools KPI User Testing 61

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Userpilot

FEBRUARY 21, 2022

Sign-up-to-customer rate – the rate of the users who have turned from free trials to the paid versions. Another solid KPI is to track the success of how many users actually use the product and get to the activation point. Users who experience the value of the product firsthand are more likely to convert to paying users.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

Mixpanel

JULY 21, 2020

Mixpanel’s reports and modules make it possible (and easy) to answer difficult questions about your end users’ behaviors in your product. And ultimately, that analysis will give you hard facts you can use to improve your user experience.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59