ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. Watch the webinar, below! Watch the webinar, below! Your strategy KPI, however, are more like underlying fundamentals. The Importance of Trendspotting.

Product Strategy 83

Product Strategy Strategy Research Software Technical Review 83

Userpilot

APRIL 29, 2024

Have you participated in any of our training sessions or webinars ? Are you looking to improve product KPI , tailor marketing messages, or identify new market opportunities? Behavioral segmentation survey questions How often do you use our product? What features do you use most frequently? What tasks do you complete using our software?

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Gainsight

AUGUST 24, 2020

KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . Then there’s an hour or so of working sessions for projects and an occasional role as host of a customer-facing webinar or user group. Process development. CSM enablement and change management.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Userpilot

JANUARY 17, 2023

Return on investment (ROI) is the most famous KPI. Include diverse content formats such as articles, video tutorials , and webinars that caters to everyone’s learning style. In short, it measures how long the value delivery lasts (as you’ll learn later), so you can shorten it. Return on investment.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Look for a significance of 95% or more.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

eG Innovations

JANUARY 13, 2020

Monitor key performance indicators (KPI) before and after the upgrade/migration to highlight bottleneck areas. Monitoring such KPI changes can provide you alerts of performance anomalies right after an upgrade or migration. Webinar: How to Troubleshoot Application Performance Slowdown. Helpful Resources.

KPI 59

KPI Weak Development Team Customer Experience User Testing 59

Userzoom

DECEMBER 20, 2017

We have a collection of top UX KPIs and a framework to connect UX KPIs to business KPIs published by UX Magazine. For those that are interested in linking UX metrics with business KPIs I recommend watching this webinar: Make UX part of KPI conversations.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Gainsight

FEBRUARY 20, 2019

At Gainsight, our product and customer success teams are aligned to the KPI of increasing product adoption, and both from a different perspective. This includes sending announcement emails, hosting webinars for upcoming and recent product releases , and establishing in-app messages and hotspots.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Userpilot

MAY 17, 2022

The number of beta testers should be your primary KPI to measure. From email marketing and in-app messages to webinar invitations, here are some channels to use and some of the best examples to inspire you. That's right. But you are here for examples, right?

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Amplitude

JANUARY 29, 2021

Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help new users get there faster. . To learn about our plans to become the operating system for digital business in 2021, join our leadership team for a Product Roadmap Webinar on March 3. To find our 2020 releases in their entirety, visit release notes here.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

Gainsight

OCTOBER 17, 2019

It’s important that these conversations are done with just as much objectivity as its KPI counterpart. I’ll dive deeper into this topic with and Ajay Agarwal, Partner at Bain Capital Ventures, in our webinar, “ Product Leaders: Here’s How to Crush Your Next Board Meeting.

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

Userpilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers. like Userpilot.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userzoom

AUGUST 24, 2017

You can read more at Top UX Measurements and KPI as well as listen to our webinar on Universal Measures. Pick what and how you measure User Experience as part of your research efforts and try hard to connect it to a key measurable indicator that the larger org is focused on. Most research studies have a small shelf life.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

DECEMBER 7, 2022

A key performance indicator (KPI) is a quantifiable figure that shows how well a business accomplishes its main goals. For example, the Customer Churn Rate, Net Promoter Score, and Customer Retention Rate are three KPIs most SaaS businesses use. Leading KPIs. An example of a leading KPI is customer satisfaction (CSAT).

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 24, 2022

RACE is KPI-powered and based on a performance improvement process. To succeed, digital marketers must define and track KPIs and goals for each stage. Use these KPIs to measure the success of each step and refine your tactics. For instance, you may choose to host webinars that address the primary pain points of your SaaS users.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. In addition to the group KPI, team members also sought incentives for individual achievement.

Onboarding KPIs 59

Onboarding KPIs Research Software Customer Experience User Testing 59

ProductPlan

OCTOBER 26, 2021

You didn’t just “survey users,” you used that survey data to make recommendations, and one of those recommendations improved a KPI or led to a big deal, which better illustrates the meaningful impact of those actions, not that you just took them. Watch the full webinar below: Putting IMPACT Into Action On a Job Hunt.

CTO Coach 86

CTO Coach User Testing Product Research Data Visualization 86

Userpilot

OCTOBER 7, 2020

When webinars are best for driving new feature adoption. Answer: What KPI are you trying to affect with new feature adoption? When webinars are best for driving new feature adoption. What can a webinar do that email and in-app messaging can’t do? Show, don’t tell” is one of the big strengths that webinars have.

Onboarding KPIs 76

Onboarding KPIs Customer Experience Analytic Tools User Testing 76

Userzoom

APRIL 20, 2018

For more in-depth information on the methodology and how we create the benchmark score, check out the webinar. Digging into the data, California stands out as an interesting case of not taking the first KPI as a win. In the meantime, here are four of the key highlights from the benchmark. Methodology.

Healthcare 51

Healthcare UX User Testing Customer Experience 51

ProductPlan

DECEMBER 21, 2020

But if the roadmap initiatives your team completed for this release had nothing to do with that KPI, there is a disconnect between your roadmap and the market’s priorities. Sign up for our email courses or watch our roadmap webinar “Common Roadmap Communication Challenges” for additional support in creating your product strategy.

Roadmap 73

Roadmap Software Review Weak Development Team Customer Experience 73

Userpilot

SEPTEMBER 9, 2020

In-app marketing – Run webinars and other tailored help sessions to enable users to get more out of the product. Your experiment program should include multiple tests per KPI. Gamify further learning by including rewards and presenting it as a matter of “leveling up”. Source: duolingo.com. Don’t just carry out single tests.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Amplitude

MARCH 21, 2018

Ashley Carroll, a partner at Social Capital and previously a product leader at Docusign talks about the importance of a “non-revenue” product north star in her webinar on building better products. Using this framework, every team knows what their own KPI is as well as how it contributes to the north star.

Research Software 110

Research Software Customer Experience User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

Ashley Carroll, a partner at Social Capital and previously a product leader at Docusign talks about the importance of a “non-revenue” product north star in her webinar on building better products. Using this framework, every team knows what their own KPI is as well as how it contributes to the north star.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

ProductPlan

DECEMBER 21, 2020

But if the roadmap initiatives your team completed for this release had nothing to do with that KPI, there is a disconnect between your roadmap and the market’s priorities. Sign up for our email courses or watch our roadmap webinar “Common Roadmap Communication Challenges” for additional support in creating your product strategy.

Roadmap 52

Roadmap Software Review Weak Development Team Customer Experience 52

ProductPlan

DECEMBER 21, 2020

But if the roadmap initiatives your team completed for this release had nothing to do with that KPI, there is a disconnect between your roadmap and the market’s priorities. Sign up for our email courses or watch our roadmap webinar “Common Roadmap Communication Challenges” for additional support in creating your product strategy.

Roadmap 40

Roadmap Software Review Weak Development Team Customer Experience 40

Gainsight

AUGUST 15, 2021

Product Adoption: This includes user onboarding, nurture campaigns, new releases, awareness and adoption, prescriptive value adoption value paths, and product release webinars. Promotional: This includes customer events, webinars, and blogs. Every engagement needs a strategic purpose, goal, or KPI that’s trackable attached to it.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Gainsight

JULY 22, 2021

Product Adoption: This includes user onboarding, nurture campaigns, new releases, awareness and adoption, prescriptive value adoption value paths, and product release webinars. Promotional: This includes customer events, webinars, and blogs. Every engagement needs a strategic purpose, goal, or KPI that’s trackable attached to it.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Userzoom

DECEMBER 11, 2019

Sharpen your KPI skills and understand the basics of budget management in a corporate environment. Proving Value & Quantifying the Impact of UX Research through Benchmarking [On-demand webinar]. This is a good problem to have, but still its a problem. Very few designers or researchers have MBA or financial backgrounds.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Finally, this is similar to what Adrian mentioned.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userzoom

NOVEMBER 18, 2019

During a recent webinar covering the survey ( now available on demand ), Kuldeep Kelkar offered his take on this data, and advised on how experience professionals can not only overcome the top challenges reported by their peers but also how to stay ahead of the emerging enterprise UX trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

Gainsight

JUNE 10, 2021

To create this targeted experience, it’s important to put together a bespoke program that involves multiple channels like email, webinar, and office hours in a way that’s best suited to your users. Our speakers confirmed that the more targeted the onboarding and adoption programs, the better.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52