Melissa Perri

JANUARY 4, 2020

I've been reflecting on the last decade in Product Management. Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy."

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Mathew Cropper – Senior Product Manager.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Mind the Product

FEBRUARY 5, 2019

Product experts have tried to tackle this issue but they gloss over the impact a company’s structure and leadership team have on product/market fit. For many consumer packaged goods (CPG) companies, product teams report to marketing, sales, finance, or strategy leads. Who owns Product/Market fit – Marketing, Sales, or Business?

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Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Product Talk

SEPTEMBER 13, 2023

Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet.

Product Research 269

Product Research User Testing Research Software Feedback Software 269

The Product Coalition

MARCH 2, 2022

When a company is first starting out, one of its main goals is to find the right product-market fit. and actively engaging their customers to find that fit. But what happens once the fit is achieved? Pretty soon, it becomes apparent that the founders cannot keep up with the customer engagement activities they once did.

User Testing 134

User Testing Customer Feedback Customer Experience Research Software 134

Alchemer Mobile

MARCH 13, 2024

Vandegriff recognized for exceptional leadership of technology and teams, positively impacting Alchemer customers LOUISVILLE, COLORADO, March 13, 2024 – Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award.

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Mind the Product

DECEMBER 15, 2023

In an interview, Amritha Arun Babu, AI/ML Product Leader at Amazon, delves into the fundamental principles propelling product leadership at the e-commerce giant. Read more » The post Building great products through feedback and psychology: Amritha Arun Babu (Product Leader, Amazon) appeared first on Mind the Product.

Customer Feedback 170

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Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem. and CBC Gem.

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Mind the Product

JANUARY 2, 2024

Diana shares a refreshing reminder that putting people at the heart of product management isn't just nice to have; it's essential. Read more » The post People-first product leadership — Diana Stepner (Head of Product, Advisor, People Leader) appeared first on Mind the Product.

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Roman Pichler

FEBRUARY 19, 2024

Listen to the audio version of this article: [link] Introduction To discuss empowerment in product management, I find it helpful to distinguish three main levels of decision-making authority, product delivery, product discovery, and product strategy, as the model in Figure 1 shows. [1] I certainly don’t intend to make anyone feel bad.

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Lenny Rachitsky

APRIL 11, 2024

Brought to you by: • WorkOS —The modern API for auth and user identity • Eppo —Run reliable, impactful experiments • CommandBar —AI-powered user assistance for modern products and impatient users — Todd Jackson is a Partner at First Round Capital. Likely a pre-seed or seed-stage company.

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The Product Coalition

FEBRUARY 19, 2022

This is the same difference that exists between companies who merely claim to be “customer-focused” or “customer-obsessed,” and those that truly are. Companies that are committed to their customers invest in the skills and tools to make customer happiness happen. If you didn’t catch part 1, it was on leadership?—?

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User Testing Data Visualization Product Research Customer Experience 129

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Grow Your Leadership Skills. Be Prepared to Look after People, Not Products.

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Centercode

MARCH 18, 2021

When it comes to improving product success, your product test data works exactly the same way. From the way your customers are interacting with your product to how it’s performing in real-world environments, customer testing generates a lot of data. Being Insight-Driven During Customer Testing.

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User Testing Data Visualization Customer Feedback Product Research 98

Userpilot

SEPTEMBER 14, 2023

How do product management and marketing teams work together to build successful products? TL;DR Product managers define the overall product direction and oversee the entire product lifecycle. Its main goal is to bring the product to the market and ensure it’s well-received by the target customers.

Product Research 104

Product Research User Testing Research Software Feedback Software 104

Userpilot

NOVEMBER 20, 2023

What is a technical product manager? This is the question that opens our discussion of technical product management. TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. However, you need the right mix of technical and leadership skills.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Product Innovation Educators

MARCH 25, 2024

How product managers can empower their teams Today we are talking about how product leaders can create more effective teams by using a people-first leadership approach. Her approach to product leadership empowers individuals, fosters collaboration, and connects with people in an authentic way. It’s a great icebreaker.

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Leadership Customer Experience Reference User Testing 105

Lenny Rachitsky

JANUARY 4, 2024

Simplify security | Ahrefs —Improve your website’s SEO for free — Judd Antin has spent 15 years leading research and design teams at companies like Yahoo, Meta, and Airbnb. His direct reports have gone on to lead user research at Figma, Notion, Slack, Robinhood, Duolingo, AllTrails, and more.

User Testing 102

User Testing Research Software Product Research UX 102

The Product Coalition

FEBRUARY 3, 2022

High-growth companies have an obsession with customer obsession. have proven that being customer-obsessed can both deliver great shareholder value and create a sustainable market advantage over time. Saying that customer obsession is required for growth is one thing. Do you have the right incentives for that leadership?

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Leadership Customer Feedback Customer Experience User Testing 128

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. The main difference between product management and project management is the focus.

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Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

NOVEMBER 23, 2023

To be a kick-ass product manager , you need a very diverse skill set. This article explores both hard and soft skills that product managers need in their everyday work, so if you’re curious to learn more, dive right in. Soft skills, like communication or leadership , are more general and can be used in different contexts.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Product Research 105

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. If so, this article is exactly what you need!

Analytic Tools 84

Analytic Tools Feedback Software Customer Feedback Customer Experience 84

Centercode

SEPTEMBER 1, 2020

As a producer of consumer electronics, Caavo was acutely aware of how much integration mattered. But the company’s founders weren’t convinced that their internal testing procedures were providing the coverage they needed. The leadership team created a beta testing program to solve that problem.

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User Testing Product Research Testing Customer Feedback 98

Userpilot

AUGUST 21, 2023

In this ultimate list of product manager interview questions, we have tried to simplify the process of hiring great product managers. Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. What to look for in product managers? Leadership. Communication skills.

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User Testing Research Software Feedback Software Product Research 98

UX Planet

FEBRUARY 22, 2024

Design managers are professionals responsible for cultivating design culture. UX Management: Strategy and Tactics by Interaction Design Foundation (Paid) This course will appeal to UX leads, UX managers, and UX directors who are looking to refine the way in which they manage UX teams and professionals within their organization.

User Testing 80

User Testing Data Visualization Research Software Customer Experience 80

The Product Coalition

JULY 31, 2022

If you are on the journey toward product-market fit, you know it’s not easy. Every new product has its own fit to find. One of the hardest challenges of any product and any startup is of course reaching product-market fit. The good news is that product-market fit, like people, and cars, have their own “operating system”.

User Testing 121

User Testing Product Marketing Marketing Customer Experience 121

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. But no matter how isolating a management position can feel, you’re not going through it alone. Her latest book, Resilient Management , was born out of that.

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Leadership Feedback Software Weak Development Team Management 118

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

Research Software 161

Research Software Product Research User Testing Customer Experience 161

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Ready to dive in to learn more?

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Ronke PM

APRIL 5, 2023

Table of Contents Product and design partnership What does design-driven leadership mean? Design-driven leadership is product management Final thoughts The very essence of leadership is creating a space that enables our teams to dream big, imagine, and bring what was once unthinkable to life - therefore, changing humanity.

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The Product Coalition

SEPTEMBER 10, 2023

Leadership without authority is product management 101. But as a product executive, you must take it to the next level — and this time use it with the entire management team. Your goals are not to deliver products that your customers will love. But the same principle applies also to your work with the company management.

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Leadership Strategy User Testing Product Strategy 103

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Management University

FEBRUARY 22, 2023

Product management is one of the hottest careers in high-tech right now with tremendous career growth. If you’re considering a career in this industry, you’ll need to know exactly what will be expected of you as a product manager. What Does a Product Management Career Path Look Like?

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Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Collecting customer feedback and closing feedback loops.

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Feedback Software Research Software Analytic Tools User Testing 98