The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

Mind the Product

APRIL 10, 2018

While product managers have a variety of techniques to cope with this ambiguity, from the Mind the Product slack channel to thunderdome-like meetings, one powerful solution is product review. This is a formal review of the product’s progress by senior product managers in order to assess the status and suggest avenues to explore.

Systems Review 148

Systems Review Technical Review Feedback Software Development 148

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Talk

MAY 4, 2022

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

Research Software 289

Research Software Feedback Software Product Research Data Visualization 289

UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Some of the issues included overlapping use of colors, poor boundary definitions and a lack of system feedback.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Product Innovation Educators

AUGUST 5, 2024

The Paradox: Technological Progress vs. Social Development Before considering solutions, it’s worth examining a paradox: Why have we made such remarkable progress in technology while seemingly stagnating in our ability to work together effectively? Consider the rapid advancement of technology in recent decades.

Product Management 297

Product Management Product Manager Technical Review Leadership 297

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. OKRs should serve the strategy, not dictate it.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

The Product Coalition

NOVEMBER 12, 2024

The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. Under Musk’s leadership, Tesla adopted a first-principles approach to rethinking fundamental aspects of the electric car. So imagine what first principles can do for your roadmap.

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 113

Product Research Reporting Tools Data Visualization Product Management 113

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers). How are you preparing for the future of product leadership? A case study on how ecosystem strategy led to a 30% increase in user adoption.

Systems Review 150

Systems Review Customer Experience Management Management 150

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. That report goes to the top-level leadership. You pipe your feedback into one system that is your record for customer feedback. Our system produces weekly reports. This is data your company already has.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

The Product Coalition

FEBRUARY 3, 2022

Follow the Breadcrumbs of Who is Using What, and Not Just Who is Investing in What, for a Bigger Picture of Where We Sit Today Photo by David McBee from Pexels If you follow the pundits and tech leaders like I do, there seem to be “two trains running” re: what is and isn’t Web 3.0. Namely, “who” owns its core components is a hot topic.

Technical Review 158

Technical Review Technology Onboarding KPIs Customer Experience 158

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. There are more technology jobs than ever before. Choose standard technology. Choose standard technology.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 233

Data Visualization Reporting Tools Research Software Customer Communications 233

Lenny Rachitsky

MAY 6, 2025

” and “Whose opinion does the leadership team value most?” I’m curious—what experiences have most shaped your philosophy toward product leadership?” The leadership team bought into the future she helped them envision. Information-source diversity: Review your research sources.

Development Team Review 58

Development Team Review User Testing Technical Review Systems Review 58

The Product Coalition

SEPTEMBER 29, 2023

For instance, think of the tech giant, Microsoft. A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. Role dysfunction isn’t just a sophisticated term.

Technical Review 158

Technical Review Systems Review Document Article 158

Product Innovation Educators

MAY 18, 2020

Instead, I review the lessons learned from myself and my team that created and launched the summit. Product leadership. 14:24] Other decisions we were happy with: Pre-recorded sessions—technology worked. 22:27] Email: We tested our email system, but didn’t monitor it thoroughly. Product leadership. *

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. Her background is in developer tools and distributed systems. The time to first review was about 60 minutes. Are these calculations perfect?

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.  Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended.  Product

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Intercom, Inc.

APRIL 8, 2020

. “Intercom’s entire software delivery system is built on the ability to move fast…We decided that now is not the time to experiment with slower ways of shipping” Shipping is our heartbeat , and we’ve built up a solid system to get software safely and quickly to production. The value of the familiar.

Software Review 224

Software Review Customer Experience Systems Review Engineering 224

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Worked with support leadership to develop a weekly support call between product managers + support team leaders to triage support tickets. Technical program management. What Product Managers do. What Product Operations is not.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Product Innovation Educators

NOVEMBER 20, 2023

Then we assess technical and operational feasibility. 15:58] What benefits have you seen from an information management system? 19:21] How do you schedule reviews? We meet twice a month, but we don’t review every project every month. Pre-reads are available in our system three to four days before the meeting.

Research Software 278

Research Software User Testing Government Systems Review 278

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. How frustrating would that be?

Framework 162

Framework Reporting Tools Technical Review Systems Review 162

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Today’s episode is a roundup of some of those conversations. Doing more with less.

Reporting Tools 212

Reporting Tools Research Software Feedback Software User Testing 212