The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon. Understanding the Role Definition.

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Technical Review Product Management Product Manager Onboarding KPIs 398

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. My career started at Hewitt Associates which was a human capital and management consulting firm that operated 500 offices in 120 countries. Background.

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Research Software Product Management Product Manager Systems Review 384

The Product Guy

MAY 21, 2020

On top of those things, this is a story that shows you how that pint helped me, and how it most definitely can help you, on your path of learning and growing as a Product Manager. Rarely, they come due to professional interest alignment. I was certain I wanted to pursue Product Management, but I had not even the slightest clue how.

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Product Management Product Manager Management Management 468

The Product Guy

DECEMBER 6, 2018

From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. 2) What should I solve?

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Reporting Tools Customer Experience Product Management Product Manager 350

Lenny Rachitsky

JANUARY 7, 2025

Colin Matthews was a longtime PM and now teaches my favorite AI prototyping course: AI Prototyping for Product Managers. He also wrote my 9th most popular post of all time ( Become a more technical product manager ). Claude goes one step beyond ChatGPT’s abilities with their Artifact system.

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Feedback Software Data Visualization ChatGPT Software Review 142

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. I review strategies and roadmaps. Other Times, it's due to a lack of skill set in product leaders.

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Weak Development Team Product Research Research Software Feedback Software 250

The Product Guy

APRIL 9, 2019

The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level. Journey Into the World of Strategy.

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Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

SEPTEMBER 27, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

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Research Software User Testing Analytic Tools Product Research 370

Product Innovation Educators

NOVEMBER 30, 2020

What product managers need to know about selecting and managing projects. This is the next episode in the series on a product management body of knowledge I’m doing every-other-week. Our guest, who also authored the portfolio management chapter of the PDMA BoK book, is Steve Atherton.

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Systems Review Technical Review Product Management Product Manager 293

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. Product Managers often face a race to the finish, so to speak. But it’s in my DNA to take on such challenges.

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Research Software Systems Review Technical Review Development 223

Product Innovation Educators

FEBRUARY 19, 2024

Market research essentials for product managers Today we are talking about the knowledge area called market research. Summary of some concepts discussed for product managers [6:08] What tools or processes do you use for customer research? You can find consumer reviews everywhere—Amazon, Walmart, etc.

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Research Software Systems Review User Friction Product Research 288

The Product Guy

FEBRUARY 21, 2025

The days of managing single, standalone products are coming to an end. Product managers who master ecosystem thinking will lead the next wave of innovation. We dive into this powerful habit in our latest Patreon-exclusive article , “ Navigating Product Ecosystems: The Future of Product Management in 2025.”

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The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

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Product Management Product Manager Reporting Tools Technical Review 300

Userpilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? With a shared dashboard and content strategy, you can manage flows, tooltips, and updates without duplicating effort. Whatfix G2 review. Whatfix G2 Review. Is it the right fit for you? What is Whatfix for mobile?

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Technical Review Onboarding KPIs Analytic Tools Data Visualization 93

Alchemer Mobile

APRIL 21, 2021

While concerning, this is a solvable problem for mobile teams in 2021 as people slowly begin to get back into a normal groove with their education systems and preferences. Ratings, Reviews, and Interactions. Shifting our focus to app store reviews, here are the 10 most popular phrases for both iOS and Android throughout 2020.

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Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

APRIL 28, 2021

Ratings and Reviews. Travel apps ratings and reviews were around or slightly lower than macro app averages. star rating, and received 319 app store reviews. star rating, and had 1,223 reviews. Shifting our focus to app store reviews. 2021 Engagement Benchmarks for Utilities Apps.

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Feedback Software Systems Review User Testing Travel 234

The Product Coalition

OCTOBER 15, 2024

When I was Head of Product at eBay, one of my primary responsibilities was to lead and build eBay’s new catalog system. We spent months defining how the new catalog system should work. I’ll just say that it was a totally different concept than the existing system’s one. That’s just one of the challenges we had.

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Customer Experience Systems Review Roadmap Customer Satisfaction 147

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Alchemer Mobile

MAY 7, 2025

In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Turn survey responses, review data, and post-purchase feedback into clear dashboards your teams can actually use.

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Feedback Software User Testing Customer Feedback Data Visualization 130

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

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Feedback Software Research Software User Testing Systems Review 232

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers).

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Product Research Reporting Tools Product Management Product Manager 111

UX Planet

JUNE 17, 2025

Internal System Optimization: Designers can improve the internal systems used by employees (e.g., for order management, inventory, customer service). Clear and comprehensive product information Returns are often due to a mismatch between expectation and reality. faster delivery, more accurate order tracking).

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UX Data Visualization User Testing Analytic Tools 98

Alchemer Mobile

APRIL 6, 2021

Ratings and Reviews. Food and Drink app ratings and and reviews were slightly higher than macro averages across both iOS and Android, particularly within the Restaurants category. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews. star rating, and had 4,695 app store reviews.

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Feedback Software Research Software User Testing Systems Review 243

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Over half (56%) of respondents encounter difficulty finding the right personnel to manage customer engagement efforts.

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Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Innovation Educators

NOVEMBER 6, 2023

How product managers can use AI to get more actionable insights from qualitative data Today we are talking about using qualitative data to drive our work in product and consequently improve sales. We found that artificial intelligence is starting to help companies make better product management decisions. What is that question?

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Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Product Innovation Educators

AUGUST 5, 2024

How product managers should use the five-step model for creating team culture Watch on YouTube TLDR Product managers often face the challenge of significant responsibilities without formal authority. As product managers, we must navigate both these realms. Clear purpose helps teams navigate complexity and maintain focus.

Product Management 297

Product Management Product Manager Technical Review Leadership 297

Product Innovation Educators

OCTOBER 7, 2024

The episode also covers potential pitfalls in prototyping and best practices for product managers. The Power of Prototyping in Product Management The Oshman Engineering Design Kitchen at Rice University is an academic makerspaces where students learn innovation and product development skills.

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User Testing Feedback Software Customer Feedback Product Management 283

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. With so much to accomplish manually, a lot slips through the cracks, leaving an unfulfilled gap in the arena of customer success management needs. Best customer success software for startups and small companies.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

MAY 14, 2025

Well hear from Chi Phan , the senior product manager who was brought in to oversee this process. Its worth noting that many API teams dont have product managers. Meet the Continuous Discovery Champion, Chi Phan Our continuous discovery champion for this story is Chi Phan , a senior product manager. Vendor creates a draft order.

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Product Research User Testing Technical Review Systems Review 134

The Product Guy

MARCH 12, 2025

You’re Stuckand It’s Because You’re Playing by the Rules In product management, youve been told to follow the rules: stick to the roadmap, build consensus, and hit your OKRs. Every meeting becomes a performance review rather than a space for creative problem-solving.

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Data Visualization User Testing Customer Experience Technical Review 150

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

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Reporting Tools Feedback Software Government Systems Review 105

Product Talk

APRIL 16, 2025

This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. We used detailed checklists on Trello cards to manage each use case. Some of these challenges were due to me being a beginner. It wasnt easy.

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Feedback Software Product Research Customer Experience User Testing 166

The Product Guy

FEBRUARY 26, 2019

Every product manager has made the mistake of thinking a perfect product roadmap would solve the problem in front of them. Every product manager has been there and thought “there’s got to be a better way – I just need a great product roadmap!”. Ah, of course, the product roadmap. The one-stop-doc to keep all stakeholders aligned.

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Roadmap Reporting Tools Data Visualization Feedback Software 337

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. These initially took place once – or multiple times – per six-week engineering cycle, but became more spaced out as the state of the alerts and monitors improved to a more manageable level. . fire most frequently) are reviewed first. .

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Data Visualization Engineering Systems Review Software Review 209

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. Master/slave” refers to a relationship between a primary source and its replicas.

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