Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. I would define a good roadmap as one that the team understands and feels ownership over.

Roadmap 188

Roadmap Weak Development Team Leadership Research Software 188

Roman Pichler

FEBRUARY 19, 2024

1] Figure 1: An Empowerment Model for Product People and Teams Level one represents the authority to decide how features are detailed and guide their implementation. Level three, finally, allows product people and teams to develop the product strategy including the value proposition and business goals.

Product Research 289

Product Research Product Management Product Manager Customer Experience 289

The Product Coalition

AUGUST 3, 2023

A compelling product vision is a guiding light, providing direction and purpose to the development process. Meanwhile, a robust product strategy lays the roadmap to achieve that vision. It acts as a unifying force, ensuring that all team members share a common understanding of the product’s purpose and direction.

Vision 148

Vision Product Research User Testing Roadmap 148

Userpilot

APRIL 16, 2025

It compounds quietly across every team, workflow, and decision. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. Your roadmap, now skewed by partial data, doubles down on solving the wrong problem.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Management University

OCTOBER 19, 2023

Lackluster sales and/or poor adoption shouldn’t come as a surprise. The intent of that design and development changes a lot. In other words, it’s entirely possible your marketing launch isn’t telling your target customers why they should care about something that in all liklihood, has value to them.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Alchemer Mobile

JUNE 16, 2022

Use real-time data and feedback to prioritize your product roadmaps. We leverage a six-step process to help our customers gauge their feedback strengths and weaknesses. Regardless of whether the feedback is positive or negative, recognize it and respond. Step #5: Let feedback drive product roadmap decisions.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Sequent Learning

OCTOBER 29, 2024

Strategic Product Management: Sunset Decisions, Platform Benefits, and Team Structures Introduction Strategic decisions around product lifecycle management, platform integration, and team structures are critical for product managers in established tech companies.

Feedback Software 52

Feedback Software Weak Development Team Technical Review User Testing 52

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 136

Weak Development Team Development Analytic Tools User Testing 136

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I So either we work together to understand your objectives, call them goals if you’d like, and the outcome you are looking for from the product, or we will end the discussion, and you won’t get a committed set of work on the roadmap.” So, what is an outcome-oriented roadmap?

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

The Product Coalition

JUNE 9, 2023

If you do things that are purposeful, you’ll eventually be successful.” — Howard Schultz Several years ago, I found myself in a heated discussion about product roadmaps with a client. This exchange unfolded over weak, black coffee in your typical, bland white-walled corporate conference room. Why not, indeed? That’s simply a byproduct.

Roadmap 147

Roadmap Data Visualization Customer Experience User Testing 147

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 292

Customer Experience Product Management Product Manager Product Research 292

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 292

Customer Experience Product Management Product Manager Product Research 292

UX Planet

MARCH 29, 2025

There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. Heres the thingyoudo.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . Use this article as a guide to polish your resume and improve your job-hunting prospects. Storytelling.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. Along the way, they’ve given a lot of thought to this process.

Product Research 263

Product Research Onboarding KPIs CTO Coach Research Software 263

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

Roadmap 147

Roadmap Onboarding KPIs Customer Feedback Customer Experience 147

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 2 First-mover disadvantage.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Mind the Product

APRIL 10, 2020

Itamar highlights three types of product launches: Positive – where a product is launched and is incrementally improved upon. Negative – where launches are so bad they get rolled back. This in turn feeds project plans and feature roadmaps, and the micro-planning of an agile product team. These are very rare.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 337

Data Visualization Analytic Tools Research Software Product Research 337

Roman Pichler

FEBRUARY 6, 2018

But you can’t accomplish it on your own and rely on the development team and stakeholders. At the same time, you can’t tell the individuals what to do or assign tasks to them, and you are typically not in a position to offer incentives, like a bonus or pay rise. An example I like to use is healthy eating.

Weak Development Team 171

Weak Development Team User Testing Technical Review Workshop 171

Folding Burritos

FEBRUARY 22, 2016

Most likely, you even found yourself in this position right from the get-go; you probably didn’t cause this. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. You get to the moment when everything’s prioritized for the next development cycle.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. Now it’s time to put your app and positioning to the test. It’s marketing. The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

AUGUST 11, 2020

They equate “white” with “good” and “black” with “bad.”. So Sam wrote an open letter to our Research & Development department at Intercom, stating what the problem was with these terms and that we needed to address them immediately. This was going to be a team effort. How we rethought our terminology.

Technical Review 289

Technical Review Software Review Systems Review Customer Experience 289

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job. A further step into this is to actually be part of those teams sometimes.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 311

Product Research Reporting Tools Feedback Software Customer Communications 311

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

The Product Coalition

MARCH 18, 2022

Around that time, a healthy startup should have established: A solid team A great product/service with at least one core value proposition A base of loyal and highly satisfied customers Once the founder sees good traction with 50+ enterprise customers and/or thousands of users, they face a dilemma. Are there capacity or incentive issues?

Customer Experience 205

Customer Experience Customer Feedback User Testing Onboarding KPIs 205

ProductPlan

OCTOBER 7, 2020

Roadmaps are a unique tool for creating and maintaining stakeholder alignment, resource planning, and budgeting purposes. Roadmaps can help reign in the chaos that might erupt when there are fewer barriers between coders and consumers. 5 Roadmap Templates for SaaS Businesses. 5 Roadmap Templates for SaaS Businesses.

Research Software 105

Research Software Roadmap User Testing Onboarding KPIs 105

Melissa Perri

APRIL 20, 2017

What does an effective sales team look like at a product-led organization? “Sales already promised it.” I once joined a B2B company as a Product Manager in the the middle of the year, so their entire product roadmap was set and in motion. The sales team. The results? So what happened here? How did we get here?

Feedback Software 204

Feedback Software User Testing Customer Experience Weak Development Team 204

The Product Coalition

MARCH 5, 2023

Not only does this help them develop their skills and expertise, but it also ensures that your team is constantly improving and growing. This will help your PM’s understand the way they should position themselves within the company. It’s a very positive shift, for feedback is essential for growth and development.

Weak Development Team 147

Weak Development Team Product Management Product Manager Management 147

Mind the Product

MARCH 16, 2018

All of these skills are just as crucial to product success as roadmap building, A/B testing and OKRs, however they’re often not given the emphasis that they deserve. Sue is an engineering lead on a team and Tom is the product manager. In today’s team meeting the debate escalated into an argument. Meet Sue and Tom.

Weak Development Team 168

Weak Development Team Product Research Management Management 168

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. Here he explains how they took PayMe from a thin MLP to become the most successful payments app in Hong Kong. The Results.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Product Innovation Educators

AUGUST 14, 2023

I founded Prodify so my team and I can help companies by sharing knowledge from our previous experiences. It’s not because they’re bad at what they do. Product management is concentrated on the creation of customer value from which you’re then in a position to derive business value.

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. At its core, product operations enables product teams to achieve better outcomes. Create frameworks for aligning company, org, team, and individual goals.

Data Visualization 178

Data Visualization Embedded Analytics Reporting Tools Weak Development Team 178