The Product Coalition

JUNE 12, 2018

Someone who has substantial accounting and financial analysis experience without the corresponding industry knowledge and people skills may have a blinkered view of broader industry trends. An FP&A professional without industry knowledge would likely provide a rote assessment of the financials. Why might this be the case?

Data Visualization 60

Data Visualization Customer Experience Finance Reporting Tools 60

Alchemer Mobile

DECEMBER 31, 2020

Despite the wild ride that 2020 was for all of us, our team here at Apptentive continued to produce high-quality content for product managers, mobile marketers, and C-suite executives interested in digital transformation. 2020 Mobile App Engagement Benchmark Report. We also break this report down even further by industry: Lifestyle.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

JUNE 24, 2020

Companies and product managers across all industries have leveled up their in-app engagement processes and are increasing their efforts to personalize, segment, and understand their customer base even down to the individual level. To unlock mobile sentiment data, you must measure shifts in customer emotion over time. Go further.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. But if you happen to be a “very online” retail stock trader, you may know him as Sir Jack , one of the WallStreetBets community’s more notorious and successful meme stock investors. They say write what you know.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Mixpanel

NOVEMBER 26, 2019

Your favorite chain / has free shipping… It’s no secret that this weekend’s Black Friday and Cyber Monday holiday doubleheader presents a wonderland of opportunity for online retailers. Industry experts predict that online sales alone will surpass $12 billion —a staggering 25 percent year-over-year increase for the same weekend in 2018.

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Mind the Product

FEBRUARY 5, 2019

And variances in industry and company size add complexity to this issue. For many consumer packaged goods (CPG) companies, product teams report to marketing, sales, finance, or strategy leads. If your buyers constantly change – which is normal in retail – it’s very risky to rely on buyers to guide your product development.

User Testing 141

User Testing Product Marketing Marketing Product Research 141

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

ProductCraft

JULY 11, 2019

Traditional industries like retail, insurance, and banking may have a lot to learn from the software industry to evolve into digital enterprises, but they have plenty to teach as well. Take retail, for example. Long before the software industry was reporting the demographics of its leadership and.

Reporting Tools 78

Reporting Tools Banking Product Management Product Manager 78

The Product Coalition

JULY 29, 2022

In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. In fact, the survey reports published on ML by the German company Statista forecast that by 2025, the ML market is estimated to grow from 22.6 So let’s begin with the most obvious question. billion U.S.

Artificial Inteligence 175

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 175

The Product Coalition

MARCH 30, 2021

From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers. Typically, the most common eCommerce vulnerabilities involve order and reward management, integration with the payment gateway, and CMS integration.

Reporting Tools 90

Reporting Tools Technical Review User Testing Data Visualization 90

The Product Coalition

OCTOBER 25, 2023

Bitcoin ETFs open doors for traditional investors to enter the cryptocurrency market without the complexities of managing digital assets directly. Retail investors, too, are likely to be more inclined to embrace Bitcoin as a credible asset. A significant player in this transformation is the Bitcoin Exchange-Traded Fund (ETF).

Customer Feedback 111

Customer Feedback Reporting Tools Technical Review Research Software 111

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. That’s a significant gap between expectations and reality – and one that it’s all too easy for your support team to fall into. With empathy. “I What am I missing?’”.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

SEPTEMBER 21, 2019

all once considered industry gargantuans?—?now Other shopping stalwarts such as Sears, JCPenney, Kmart, and even Macys are struggling to keep the retail reaper at bay. According to a recent report from Coresight , there have been 6,986 store closures so far this year. What happens when retail companies fail to innovate?

Reporting Tools 61

Reporting Tools Technology Embedded Analytics Artificial Inteligence 61

Intercom, Inc.

FEBRUARY 4, 2020

This will more easily allow our customers to transform their data into valuable performance reports and business insights. Having the right tools in place to manage, access, and analyze that data is critical to getting the right context on your customers, and without that context, relationships are incredibly hard to build.

Data Visualization 231

Data Visualization Customer Experience Reporting Tools Customer Feedback 231

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. Customer expectations are rising and support teams need to catch up. A technology-driven playbook emerges.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

ProductPlan

NOVEMBER 10, 2020

For forward-thinking online retailers, this means hiring an eCommerce product manager. What Is An eCommerce Product Manager’s Product? Although the job description can vary from company to company and across industries, product managers all share at least a couple of common responsibilities.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

Centercode

FEBRUARY 5, 2019

During the game, the online retail giant unveiled the mystery behind its cryptic teasers to millions of viewers. But while the Amazon Beta Testing Program (or this celebrity version) is make-believe, the company itself and other industry leaders are calling attention to their real customer testing efforts. Why the change?

User Testing 40

User Testing Product Research Testing Data Visualization 40

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. AI-powered content creation is already here.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Department of Product

OCTOBER 12, 2023

Fast Company) Process – How Spotify manages 500+ squads at scale How does Spotify manage a sprawling tech ecosystem made up of 500+ squads managing over 10,000 software components in production? Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Userzoom

JANUARY 5, 2018

private employers added 250,000 jobs in December, marking the biggest monthly increase since March, traditional grocers are preparing to harness technology in new ways, ready to unleash a new, more likely to succeed, tech revolution in food retailing, manufacturing in the U.S. The report is jointly developed with Moody’s Analytics.

Data Visualization 0

Data Visualization Reporting Tools Analytic Tools Research Software 0

The Product Cafe

APRIL 6, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. Let's face it; we're all guilty of indulging in some online retail therapy occasionally. What's even more exciting is that Nike has managed to bring this sneaker to life in just 1 year.

Product Strategy 52

Product Strategy Strategy User Testing Customer Feedback 52

The Accidental Product Manager

AUGUST 3, 2020

Product managers think that this might be the time to take over Image Credit: Marco Verch. Plant-based meat product managers are racing to update their product development definition and fill in for missing cuts of traditional meat in supermarket meat cases, after the coronavirus disrupted operations at meatpacking plants.

Product Management 73

Product Management Product Manager Customer Experience Management 73

ProductPlan

MARCH 14, 2023

Regardless of their scale and scope, they’re all products with production schedules, marketing plans, sales teams, logistics specialists, and—in most cases—product managers. Who’s the customer for healthcare product managers? For those contemplating moving into the $4.3 It begins with what’s at stake.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Online retailer Enjoy has gone a step further, eliminating the brick and mortar store altogether in favor of a model that puts an emphasis on proactive support.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Product Talk

NOVEMBER 16, 2022

Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software. Meet product coach and consultant @ellenjuhlin.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Reveal

OCTOBER 14, 2021

In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Modern analytics applications like embedded analytics solutions enable non-technical users to manage and work with data themselves by providing self-service and modern architecture capabilities.

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Mind the Product

OCTOBER 31, 2019

If you’re new to a product management job then it can often be very hard to get access to all the information you need. But I’ve found that by building relationships, setting the future vision, and having faith in your capabilities as a product manager you can carve out a place for yourself.

User Testing 87

User Testing Product Research Data Visualization Banking 87

Intercom, Inc.

MAY 14, 2020

is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. Last week, we took a look at the scramble to move brick-and-mortar retail online. Eoin Nolan , Principal Engineer at Intercom and creator of Vemos.

Entertainment 132

Entertainment Reporting Tools Travel Customer Experience 132

Reveal

AUGUST 15, 2022

Companies from all industries and sizes can improve their product offering by embedding data analytics capabilities into their SaaS applications. Data analytics has always provided a competitive advantage to companies in every industry be it manufacturing , healthcare , banking , retail , or education. What Is SaaS Analytics?

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Feedback 52

Userpilot

JULY 20, 2021

In short, here are the things you should be checking for in a product audit: reported problems. reported ICP. Reported problems. The best way to kickstart an audit is with reported problems; in other words, what does the company think the problem is? Some people say that Marketing makes the world go round. positioning.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. Ideally, with a great onboarding flow, when someone asks one of your customers what their favorite part of managing their finances is, they hold up their phone and say “the app I use.”

Onboarding KPIs 122

Onboarding KPIs Analytic Tools Research Software Data Visualization 122

Usersnap

FEBRUARY 6, 2021

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. If you are keen to stay on top of industry insights, trending articles and research, My Customer Blog is great. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Gainsight

MARCH 26, 2020

So how can a management team navigate back from “Sell! In the case of COVID-19, we propose the following categories: Category 1: Businesses in the ecosystems of in-person restaurants, hotels, airfare, energy, in-person retail, and the like might be challenged to buy or retain anything. Some revenue is just more recurring than others.

Reporting Tools 90

Reporting Tools Data Visualization Customer Experience Healthcare 90

The Product Coalition

NOVEMBER 6, 2018

Secrets to successful product management?—?Q&A Q&A with Marty Cagan Ever wanted to know the secrets to successful product management? The thought leader for technology product management drew from his own experiences working on product teams at eBay, Netscape and Hewlett-Packard, amongst others during an illustrious career.

Reporting Tools 60

Reporting Tools Research Software Product Research Product Management 60

Userpilot

SEPTEMBER 2, 2022

Reporting, Targeting & Customization. Digital adoption platforms are specifically meant for user onboarding and customer training – showing new users how to use software applications. SaaS companies need instructional design software tools because they make it easier and cheaper to create eLearning resources. Pros of Userpilot.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Software Review 95

The Accidental Product Manager

JANUARY 2, 2017

In the world of electronic books, product managers are having to modify their product development definition and try out some new ideas in order to see if they can capture more customers. Sounds like a good goal to add to a product manager resume, but how can you make this happen? Image Credit: CollegeDegrees360.

Books 69

Books Customer Experience Reporting Tools Consulting 69