Userpilot

JULY 14, 2024

That’s one of the questions about user activation rates that we explore in our Product Metrics Benchmark Report 2024. Companies analyzed in the Product Metrics Benchmark Report by industry. TL;DR User activation rate refers to the percentage of new users who reach the activation stage in their journey with the product.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

SEPTEMBER 15, 2024

Product, marketing , and design teams can now view all event and feature usage data and use it to create reports or segments. If you’d like to learn more about Userpilot’s autocapture and how it can improve your ability to extract actionable insights from user behavior data, book the demo! Autocapture solves the problem.

Data Visualization 111

Data Visualization Customer Experience Customer Feedback Analytic Tools 111

Userpilot

DECEMBER 31, 2024

A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) Mixpanel dashboards.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Does it have any impact on new user activation, time-to-value, or other metrics? Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Including MarTech.

Onboarding KPIs 101

Onboarding KPIs Data Visualization Reporting Tools Analytic Tools 101

Userpilot

OCTOBER 19, 2024

Visualize detailed reports with advanced data segmentation and dashboards. Why it’s worth considering : Qualtrics is perfect for omnichannel B2B enterprises looking for measuring user sentiment in B2B markets. Visualize feedback results with intuitive graphs and reporting tools.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

AUGUST 17, 2024

TL;DR Challenge : Zoezi struggled with a lack of insight into customer usage of their product , relying solely on feedback from a few major customers, which wasn't representative of the broader user base. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Identify points of user frustration and friction Session replays allow you to see where users experience friction and diagnose the causes of their frustration.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

UX Planet

MAY 1, 2025

Recruit diverse participants: Use multiple channels such as email lists, social media, and user panels to engage a broader and more representative audience. Be transparent in your reporting: At the end of your insights report or presentation, outline the scope and limitations of this round of surveys.

Product Research 102

Product Research UX User Testing Data Visualization 102

Intercom, Inc.

AUGUST 12, 2020

That painful choice ends today as we unveil an array of new features that range from advanced ticketing workflows to new Inbox views, from beefed-up Reporting dashboards to sophisticated asynchronous support. These are deep, powerful features that significantly uplevel the Intercom experience across the Inbox, Messenger, Reporting, and more.

Data Visualization 250

Data Visualization Reporting Tools Customer Experience Customer Feedback 250

UX Planet

MARCH 4, 2025

Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. Such companies rely on user surveys and feedback to evaluate user experience. What you think users do vs what users actualydo. Five elements of user experience by J.Garrett.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Userpilot

NOVEMBER 22, 2024

This powerful tool allows you to see your website or web app through your users’ eyes. It reveals the “why” behind their actions and unlocks valuable insights to improve the user experience. Conversely, session replays don’t actually record a user’s screen in the traditional sense.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Product managers often join new organizations with expectations based on previous experiences, which might not align with their new environment.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Lenny Rachitsky

JUNE 1, 2025

He screenshots every friction point, writes 40-page reports, tags owners, and follows fixes to closure. Dogfooding as a leadership practice: Sachin personally drives and delivers monthly (more than 700 trips total).

Research Software 105

Research Software ChatGPT Data Visualization User Testing 105

Roman Pichler

JANUARY 12, 2021

John mentions the upcoming product release and says, “You really must add the enhanced reporting feature. If you said yes to every idea and request, you would end up with a feature soup , a product with an uncompelling value proposition and a poor user experience. Saying no, however, is part and parcel of a product person’s job.

Weak Development Team 383

Weak Development Team Customer Experience Reporting Tools Leadership 383

Reveal

DECEMBER 23, 2024

With product analytics, you can track exactly where users drop off, figure out if there are confusing elements in the design, and make changes accordingly. Industry Stat: 57% of companies report significant improvements in product performance after adopting product analytics. Why Is Product Analytics Important?

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Userpilot

OCTOBER 28, 2024

Frequency of reported issue. For example, let’s say a $100k ARR company (enterprise subscriber) reports their custom SSO integration is failing, a $10k ARR company reports dashboard loading slowly, and a $1k ARR company reports an issue with a new feature. Customer tier (enterprise vs. free trial).

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Onboarding KPIs Research Software Data Visualization 96

Roman Pichler

DECEMBER 6, 2022

For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal. On top of everything, you are usually not the boss, and the individuals in the picture above don’t report to you.

Leadership 333

Leadership Technical Review User Testing Reporting Tools 333

Userpilot

NOVEMBER 17, 2024

You can gather all the user feedback or behavioral data you want or even generate tons of Google Analytics reports. Kevin has almost a decade of experience working at some of the world’s most innovative software companies. If you can think of any user behavior, trend, or metric to track, just build a new dashboard for it!

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Alchemer Mobile

MAY 17, 2022

By quickly addressing customer feedback through a message center your customers are more likely to feel heard, and less likely to take their potentially negative experience to app stores. Take a look at our 2022 Mobile Engagement Benchmark Report for data specific to your industry. Step 3: Select the right in-app feedback software.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Intercom, Inc.

NOVEMBER 24, 2020

Or as we came to realize, they didn’t need us to build tickets, per se – they needed Intercom conversations to be more ticket-like behind the scenes so the great end-user experience that Intercom provides could handle complex issues as well as it handled simple queries. Intercom’s ticketing workflow: Messenger + Inbox + Reporting.

Reporting Tools 212

Reporting Tools Data Visualization Customer Experience Customer Feedback 212

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. This will improve our user experience by solving cases faster and reducing the need for cases to hop between agents.”. Turn to personalized automation.

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Alchemer Mobile

NOVEMBER 1, 2024

They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. To further optimize and improve the mobile user experience, tailor questions based on user behavior or app activity. Personalize your mobile app surveys.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

APRIL 16, 2025

The risks of data fragmentation Data fragmentation doesnt just make reporting a pain. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. Let’s explore how this silent threat impacts SaaS businesses and what you can do to combat it.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

JUNE 1, 2025

This resource allocation reflects a fundamental truth: understanding and optimizing the current user experience often yields more substantial results than the constant introduction of new, unvalidated features. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Intercom, Inc.

NOVEMBER 17, 2021

Get deeper insights with the Conversational Support Funnel report. See how your proactive , self-serve , and human support efforts are performing with the Conversational Support Funnel report. In the Team Performance report, we have now added the average time teammates spend working on conversations. Salesforce app updates.

Customer Feedback 223

Customer Feedback Data Visualization Customer Experience User Testing 223

Intercom, Inc.

OCTOBER 18, 2021

Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs that the product team can use to inform their decisions.

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

UX Planet

MAY 27, 2025

When everything aligns and trust is earned , the app becomes more than a toolit becomes a meaningful part of users everydaylives. According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Mind the Product

MAY 5, 2020

The first thought here probably goes without saying, but tools that are built around enriching multi-user experiences will triumph, not only because they solve a problem from a business standpoint, but because they unite us as a people in a way that many of us so desperately need. Collaboration and Cohesion Will be Emphasized.

Reporting Tools 217

Reporting Tools User Testing Customer Experience Product Research 217

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. This article explains: what usability testing is why you should do it (the business case) which method you could adopt how to carry out testing and report your findings where you can find out more What is usability testing? What are your plans for the rest of the day? Hertzum, M.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Product Talk

DECEMBER 15, 2021

Richard Simms, Senior User Experience Designer at SEEK Learning. Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021. Look at reporting chains,” says Andrew.

Product Research 262

Product Research Customer Experience Research Software Reporting Tools 262

Userpilot

FEBRUARY 25, 2025

When you see users creating workarounds, repeatedly checking settings, or abandoning flows at specific points, you uncover the reasoning behind the metrics. Take a look at real user experiences to understand your users better Conventional tools show you what’s happening, but understanding why requires deeper analysis.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88