Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service. Sending webinar invitations to educate customers on new or advanced features can help you overcome this challenge.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Userpilot

MARCH 7, 2024

Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Next, divide the respondents into 3 categories: Detractors (0-6) Passives (7-8) Promoters (9-10). Webinars for increased user engagement. Exclusive events, webinars , and training sessions.

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 103

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Educational resources in Userpilot ‘s resource center.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Alchemer Mobile

JANUARY 12, 2021

Save money and resources: It costs far more for companies to acquire new customers than it does to sell to an existing one. The first step is to ask yourself, what is “normal” for an app in your category? Join our upcoming webinar on January 27th, and learn about Pilot Flying J’s “Push for Points” program.

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Provide on-demand self-service support with a resource center. Customer benefits can be divided into two categories: product value and service experience value. Customer Value Formula.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

JULY 21, 2022

Without good product onboarding and high-quality resources, you’ll get more support tickets than you can handle—hence you need to offer both self-service support and human assistance. Personalized help resources tailored to the user’s needs. Vast self-service support with plenty of resources. Loom videos and webinars.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 31, 2023

Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. Categories of customer analytics Customer analytics involves using both quantitative and qualitative data to understand customer behavior and preferences. Categories of customer analytics.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 97

Userpilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. As the likes of Airbnb, Uber and Apple have found, creating an entirely new category can be a lucrative business.

Outbound 112

Outbound Customer Experience Education Airlines 112

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Userpilot

MARCH 17, 2022

This can be done through live webinars or 1-on-1 calls. In-app resource centers also work well because it means making on-demand help available to existing users at all times. But we’ve summed these methods into three categories: An in-app product training program. Online training sessions with the customer success team.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

MARCH 3, 2022

A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

OCTOBER 6, 2023

But they can also be delivered one-on-one via video conferencing or to multiple potential customers via webinars. High touch vs. low touch onboarding The low-touch engagement model relies heavily on self-service content and knowledge base resources to help users navigate their customer journey. Salesforce invites you to a demo center.

Demo 100

Demo Product Research User Friction Data Visualization 100

Userpilot

MARCH 29, 2022

The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Resource centers are generally more intuitive and have more content types than the traditional help center. Help center vs Resource center. Source: Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JUNE 29, 2023

Userpilot is a powerful platform that makes it simple to create resource centers, contextually relevant guides, and more. A complete package that stores all helpful information/resources. Feature video tutorials in resource centers built with Userpilot. Trigger surveys with different categories of users (e.g.,

Document 94

Document Analytic Tools Feedback Software User Testing 94

Userpilot

DECEMBER 15, 2021

Resource constraints when it comes to adding integrations to your product. If I had to guess, you currently have multiple integrations in your backlog because of limited engineering resources. Joint webinar/blog post. Users who activate at least one integration demonstrate measurably higher retention rates (up to 40%).

Customer Experience 97

Customer Experience Data Visualization Customer Feedback Webinar 97

ProductPlan

JANUARY 18, 2023

4 key takeaways from our recent annual planning webinar Whether the planning process fills you with dread or thrills you, our webinar Fireside Chat: How Companies Successfully Navigate the Annual Planning Process will give you plenty of confidence to tackle this important product strategy effort.

Webinar 52

Webinar Customer Experience User Testing Roadmap 52

Mind the Product

MAY 5, 2020

Further Reading and Resources. Within them, you’ll find separate resources for various groups, including: Content Writers. The fact, however remains, that these guidelines contain no resources specifically for product managers. Further Reading and Resources. Accessibility and Your Product. Complying With the Law.

Reporting Tools 114

Reporting Tools Research Software Product Management Product Manager 114

Userpilot

AUGUST 30, 2023

The 2023 edition is the biggest so far, with 20 speakers and four categories. Product Drive talks categories This year’s edition comes with four talks categories to give you insights and inspirations into different aspects of Product. Product management and leadership speakers. Product growth speakers.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

JULY 25, 2022

Personalization and great customer service through on-demand resources are tactics you can use to increase customer loyalty. Customers in this category have developed a special affection for your brand and aren’t ready to leave anytime soon. Provide great customer service with an on-demand resource center. Happy customers.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Gainsight

OCTOBER 21, 2022

If you are trying to get folks to use more of the depth of your product, use product marketing, webinars, and other low-touch, big-impact tools. But in many categories, the outcome is fundamentally about more than the product. Salespeople want to expand the deals they sold as they spent months building the initial relationship.

Feedback Software 52

Feedback Software Reporting Tools Data Visualization User Testing 52

Userpilot

JANUARY 28, 2022

To get the most out of your win-back strategy you need to segment the inactive subscribers into different categories such as. After identifying inactive users, using your churn survey data, you can now segment them into different categories: Reasons: what made them churn ? Create an in-app resource center with Userpilot.

Feedback Software 97

Feedback Software User Testing Customer Feedback Customer Experience 97

Intercom, Inc.

MARCH 11, 2021

Businesses are quick to invest resources in acquiring more and more new customers, but that’s not necessarily the best approach. Dee: So, we recently met at the Support Driven webinar and you had some really great insights around customer support trends for 2021. There were five key trends that we talked about in that webinar.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

ProductPlan

APRIL 25, 2019

If they start assigning tasks without knowing the goals, project managers risk wasting resources on the wrong things. Because project managers have limited resources (people, time, and budget), they know they often need to say no to these requests. What resources are you lacking to be successful? RESOURCES Resources Overview.

Product Management 87

Product Management Product Manager Management Management 87

DemandMatrix

MAY 4, 2021

This is an indicator of an account’s level of interest in your company or category, and trends can show when accounts are entering into an active buying cycle. By joining forces with Demandbase, there will simply be more resources and products at your disposal to delight you, our customers. Stay tuned!

User Testing 52

User Testing Customer Experience Vision Data Visualization 52

The Product Coalition

SEPTEMBER 14, 2023

Swoosh: User-Friendly Features and Resources ∘ Making Payments on .Swoosh: Swoosh: User-Friendly Features and Resources As you embark on your journey through Nike’s .Swoosh Swoosh Web3 platform, it’s essential to understand the user-friendly features and resources available to help you make the most of this innovative marketplace.

Feedback Software 78

Feedback Software Customer Feedback Data Visualization User Testing 78

Userzoom

APRIL 5, 2018

With that in mind, let’s look at three main categories and use cases that are common in the UX world to help us discern what sample size is typically needed for each: Looking for Usability Issues. Related Webinars & Blog posts. On-Demand Webinar : Participant Recruiting: Sourcing the right participants for your UX Research.

User Testing 59

User Testing Research Software UX Webinar 59

UX Planet

FEBRUARY 1, 2024

As a homemaker, a user-friendly app would ideally offer customizable family budget categories, intuitive expense tracking for various household needs, and automated bill reminders. Listens to podcasts or attends webinars on financial planning. Attends financial literacy workshops or webinars.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

DECEMBER 19, 2022

Content marketing: Content marketing consists of publishing helpful resources (usually articles) that drive organic traffic, reach other businesses early in their buyer’s journey and build loyalty amongst existing customers. WordStream publishes tons of free resources that educate and empower target customers : 10.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Intercom, Inc.

JUNE 21, 2018

We have webinars, virtual events, books – we do everything now. We’ve evolved into the leading resource for B2B salespeople who are trying to figure out how to innovate, evolve and modernize their sales processes. Max: We had to pick the right categories. When you have that timing down, what categories do you open up?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Userpilot

JULY 11, 2019

Acting as a resource builds trust as well as keeps a person moving forward. Use onboarding emails to shares FAQs, guides, webinars, and more. The second category of tools for maintaining user momentum is all of the in-app notifications you can send. Help over roadblocks. A willingness to adapt.

Customer Experience 66

Customer Experience User Testing Customer Feedback Feedback Software 66

Userpilot

JULY 26, 2021

We’ve compiled a list of two books , two blogs, two podcasts, and three resources on product growth for you. Creating a resource center for your SaaS. You can even link to external links from within the Resource Center. Access to Live Webinars about Userpilot and onboarding. Product growth resources.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 15, 2021

Unlimited access to live webinars that focus on how to get more out of Userpilot and improve your onboarding flows. Appcues platform is definitely a leader in onboarding software with a rich library of resources and useful content. Userpilot installation. Installing Userpilot involves minimal coding and takes just a few minutes.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 96

Userpilot

APRIL 21, 2024

Free up support staff to focus on more complex issues by also adding self-service resources. You should add different content types to your resource center so you can cater to each user’s learning style and preference. User experience: On a web device, you can implement a full resource center, which simply isn’t doable for mobile.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Embedded Analytics 96

Pragmatic Marketing

FEBRUARY 17, 2017

And they also serve as a messaging structure for white papers, presentations, webinars and product videos. • Product information—Category, components/features, typical use cases, unique advantages (e.g., But when you are finished, you will be able to reap the benefits. Here’s a list to get you started.

Messaging 70

Messaging White Paper Customer Experience Technical Review 70

Userpilot

NOVEMBER 7, 2023

Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. Implement an in-app resource center as a channel for self-service support and prevent users from disengaging. Userpilot ’s new feature webinar example. multinational organizations).

Feedback Software 99

Feedback Software Analytic Tools Research Software User Testing 99

Userpilot

NOVEMBER 30, 2022

A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. You should offer a variety of resources through your resource center including but not limited to knowledge-base articles, videos , interactive walkthroughs , webinars, etc.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96