Mironov Consulting

SEPTEMBER 23, 2023

 (“Our AI-based tech support lookup product will cut your support costs by 25-35%.”)  Building a repeatable product is risky and expensive, but finding product-market fit with a truly packaged offering can be a license to print money. Reducing strategic conflicts at the executive level.  I

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mironov Consulting

JULY 27, 2023

 This post lays out a related challenge: finding a scalable way for product management to support sales organizations rather than individual sales opportunities.  Deal support is <5% of our job, but we could spend full time on this and still not satisfy them.” that the world cares deeply about the details.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Intercom, Inc.

APRIL 4, 2022

Intercom Switch allows your customers to embrace the future of support – empowering them to seamlessly transition from phone to messaging. Upgrade your customer experience and save their time, while giving your team the tools they need to handle higher support volumes. Ukrainian language support. Looking to learn more?

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

Business of Software Conference

APRIL 28, 2022

This isn’t something we can do all on our own though – it is thanks to the speakers, supporters, and attendees who come together to help each other grow and succeed. Not just anyone who applies get to be a supporter. Mark thanking our 2022 supporters at Business of Software Europe In-Person. Unsubscribe any time.

B2B 72

B2B Positioning Branding Events 72

Mironov Consulting

APRIL 15, 2023

The other group (product, engineering, design, long-term support, product marketing) is trained and paid and rewarded to focus on overall impact for the whole installed base, long-term investments, and the need to support every line of code that any user has in production.  In Get it done, and move on.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

The Accidental Product Manager

JANUARY 11, 2021

Packages can make their way to your house in a number of different ways. there are three primary ways for packages to be delivered: via the U.S. In many urban areas there is a fourth way also: independent delivery vendors who Amazon has contracted with to deliver packages to your house. per package at FedEx and $3.95

Product Management 97

Product Management Product Manager Management Management 97

Business of Software Conference

JUNE 1, 2022

This isn’t something we can do all on our own though – it is thanks to the speakers, supporters, and attendees who come together to help each other grow and succeed. “ James Avery, Kevel | BoS Online 2021 & 2022 Supporter. Not just anyone who applies get to be a supporter. Unsubscribe any time.

Branding 64

Branding Events Positioning Blog 64

Atlassian

MARCH 2, 2022

We have a number of Ukrainian team members who are contracted with us and we have taken immediate action to support their safety and security through our local partners. We are also providing ongoing support for those Atlassians with impacted family and friends during this difficult time. Our ongoing support.

Government 145

Government Systems Review Data Visualization Technical Review 145

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? .

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Mironov Consulting

JANUARY 23, 2023

 It's packaged to appeal to a large-but-specific segment or audience or JTBD.  A And I'm using "edition" or "tier" to identify how most SaaS software is packaged and sold.  There's   Do we have sales/marketing/support lined up to sell our new widget?]

Customer Experience 65

Customer Experience User Testing Finance Data Visualization 65

Userpilot

OCTOBER 31, 2022

Build an in-app help center to offer on-demand support and remove friction. This can be due to several reasons: perhaps there were issues with the onboarding process, lack of customer support, missing features, or a combination of all three. Build an in-app help center to offer on-demand support and remove friction. Conclusion.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) We spin up outbound marketing/support efforts too early. have irreconcilable definitions of MVP.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product Coalition

JUNE 2, 2023

About Amazon Web Services (AWS): Cloud service platform for startups Amazon’s AWS (Amazon Web Services) is a cloud computing platform that includes infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and packaged software-as-a-service (SaaS) services.

Data Visualization 135

Data Visualization Software Review Software Developers Software Development 135

Mironov Consulting

JANUARY 24, 2024

  Do Sales, Marketing, Finance, HR, Engineering, and Product know/have what they need to support the plan?    If into new International markets, then language/currency support and local legal restrictions and a support staff responding during local business hours might be top priority.    Etc. 

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

The Product Coalition

AUGUST 25, 2022

Below, supported experts’ opinions, we’ve got collected six tips that may assist you in mitigating the risks of test automation. Having experience in taking a look at automation, additionally as in programming and software package development, can facilitate the palm implementation of automation.

Feedback Software 119

Feedback Software Reporting Tools Product Research Testing 119

Userpilot

NOVEMBER 16, 2022

You may, for instance, use this measure to determine how helpful a customer support session was. Customer touchpoints are all customer interactions with your brand, such as reading articles on your website, leaving reviews, engaging with ads, contacting the support team, interacting with a core feature, filling out a microsurvey, etc.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Modus Create

SEPTEMBER 11, 2023

Enterprises that run open-source projects often have a separate GHEC account (and budget) to support them. Note: GHEC + EMU supports a variety of IdPs (source: github.com ) One current limitation with GHEC is that EMUs only support Azure AD and Okta.

Enterprise 111

Enterprise Reporting Tools Research Software User Testing 111

The Product Coalition

AUGUST 3, 2021

A SaaS application can be built within an environment that supports standard web technologies such as HTTP, TCP/IP and HTML. PaaS provides the ability for users to create cloud-based services from one or more computers running in a data center, virtual machine (VM) or within a software package. What enables SaaS?

Data Visualization 148

Data Visualization Document Technology Enterprise 148

Alchemer Mobile

SEPTEMBER 10, 2020

Increasing support levels and adopting new in-app communication channels. It’s harnessing the same features they’ve always offered, but framing and packaging it in a new way that speaks to the current times and customer need. Why These Brands Succeeded. Frequently communicating about changes, closures, new features, etc.

User Testing 189

User Testing Feedback Software Customer Experience Customer Feedback 189

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. But even for larger teams, an influx of customer questions can overload agents, leaving them frustrated and overworked, and in turn, not able to provide great support.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Product Innovation Educators

FEBRUARY 12, 2024

He cofounded SmartOrg, which provides software and services to support decision-making and managing uncertainty. You’d be surprised how many times people bring a great stage gate package and then decide to do something completely irrelevant based on what they want to do. Are the inputs connected to the outputs?

Software Review 102

Software Review Weak Development Team Research Software Product Research 102

Userpilot

OCTOBER 24, 2022

For example, it helps you understand the customer experience with your product’s usability, features, or customer support. In the image below, customer support for a certain product has a score of 60 while its usability score is -10. Userpilot has 3 different subscription packages : $249 for Traction. 449 for Growth.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Mixpanel

MAY 2, 2023

That’s why today we’re announcing Mixpanel Marketing Analytics , including several new Mixpanel features and capabilities to enable support for robust marketing analytics out of the box. These features will sound familiar to anyone who’s used traditional web analytics tools like Google Analytics.

Data Visualization 119

Data Visualization Analytic Tools Embedded Analytics Marketing 119

The Product Coalition

FEBRUARY 26, 2021

In 2020, conscientious consumers remained loyal to businesses conveying a message echoing the values of the brand and responded favourably to solutions-focused, ethical marketing that supports the community. The way to retain trust is through an image of togetherness. Not ‘sell, sell, sell!’

User Testing 109

User Testing Marketing Research Software Entertainment 109

Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last  Is she unhappy with the company?

Weak Development Team 127

Weak Development Team User Testing Customer Feedback Customer Experience 127

Intercom, Inc.

OCTOBER 22, 2020

Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. Every time a problem in an organization impacted the customer, it was up to support agents to swoop in and clean up the mess.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. It supports two survey types: long-form and short-form surveys.

Data Visualization 88

Data Visualization Product Research Software Review Feedback Software 88

Userpilot

OCTOBER 11, 2022

For example, your service team members can work at different times to support users in different time zones. It can be reading articles on your blog, engaging with your ads, leaving reviews about your product, contacting the support team, and so on. There are three subscription packages. Behavioral segmentation. Salesforce.

Feedback Software 97

Feedback Software User Testing Data Visualization Customer Experience 97

Userpilot

MARCH 20, 2024

Software monetization through crowdfunding relies on user goodwill to support free product development. At its core, software monetization is finding effective ways to extract value from software offerings to reinvest in ongoing development, support, and enhancements. Userpilot’s subscription packages.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

UX Planet

DECEMBER 19, 2023

If memory serves, the clinically insane delivery driver left the package on my BACK porch. It was awkward enough with free hands, let alone holding a package. There has never been any issue of theft with my packages, and it was not a particularly valuable item, so there was no possible explanation other than a double-digit IQ.

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

Bain Public

OCTOBER 25, 2022

Connektica became a Bain Public client and signed a contract to do 12 weeks of SOAP™ workshops in 2021, during which the Bain Public team brought new processes, tools and increased support to their team. design and prototyping) To learn more about our ‘Explore, Evolve, Execute’ service package, Contact us ?. Explore, Evolve, Execute.

Product Research 52

Product Research Data Visualization Research Software User Testing 52

Atlassian

MARCH 9, 2022

Atlassian announced that we’ll be simplifying our server and Data Center offerings to focus on delivering a world-class cloud experience and support for our Server products will end in February 2024. The support. And a transformation requires not only the right tools, but also the right people and practices. The tools and guidance.

Feedback Software 106

Feedback Software User Testing Data Visualization Customer Experience 106

Userpilot

SEPTEMBER 21, 2022

An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. A knowledge base software helps you provide on-demand self-service support to your customers at any time. Ready to learn how Userpilot helps you better support your users?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Product Talk

SEPTEMBER 20, 2023

It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package. This means the inputs like qualitative interviews, quantitative data, and customer support will be clunky. Finally, Trevor says he appreciates how FigJam supports both synchronous and asynchronous work.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

The Product Coalition

AUGUST 1, 2023

The End Game of Product Strategy A product strategy synthesizes the choices made and packages them into a document. So as you make choices, package the strategy into a document, and share it with the product team, keep four words in mind —  a clear path forward. Data must support every part of the product strategy.

Product Strategy 136

Product Strategy Strategy Product Research Data Visualization 136

UX Planet

FEBRUARY 1, 2024

Does the instrument support a feature for collaboration? Benefits of Prototype Figma package: Automated prototyping allows you to create animations in fewer iterations. Axure RP Axure RP is a tool known for its advanced prototyping capabilities, support for complex interactions and conditional logic. Project type.

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52