Centercode

AUGUST 7, 2020

That means fewer show-stopping issues — and less damage control for your support team. Beef up your self-help documentation, support training, and videos with step-by-step processes and specific use cases from real-world customer testers. Setting up your self-help resources. What about the bugs you can’t fix?

User Testing

Userpilot

AUGUST 8, 2024

This service can be provided through support, training, consulting, and other value-added services. Service Strategy A service strategy focuses on delivering value through better service rather than just the product itself. It involves creating a comprehensive experience for customers by providing exceptional service.

Analytic Tools

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches

Userpilot

OCTOBER 26, 2023

TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. It’s made up of all expenses associated with acquiring, implementing, using, and maintaining a software solution throughout its lifecycle.

Analytic Tools

The Product Coalition

MARCH 6, 2019

It might be complemented with a general customer support center, however a dedicated account manager for each of 10K clients is not an option. #3 3 Onboarding B2B products might need to be deployed as its own mini-project for each enterprise client. B2C products on the other hand do not require dedicated hand-holding.

B2C

Gainsight

DECEMBER 21, 2022

While not for everyone, many established vendors will combine premium CS with premium support, training, and professional services credits into a recurring value realization offering. “Digital hubs” will bring the experience together and facilitate easier collaboration with clients. Monetization. Outcomes Focus.

Data Visualization

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches

The Product Coalition

NOVEMBER 14, 2018

Services (customer support, training, etc.) Engineers (software engineers, quality assurance engineers, etc.) Marketing (product, social, brand, communications, etc.) Sales (pre-sales, sales, account management, etc.) Finance (pricing, revenue, etc.)

Product Management

Amplitude

JANUARY 27, 2021

Support training and onboarding. Create and conduct more customized onboarding and training experiences. Observe them using your product, if relevant. Conduct persona interviews. Interview those who align with your target customer persona (non-customers) to better understand their needs.

User Testing

Gainsight

OCTOBER 31, 2018

Specifically, they are creating premium “Customer Success Plans” which often including premium support, training, professional services “points,” and advanced Customer Success. Many companies are trying to break the logjam of budgeting by self-funding CS out of their own pockets.

User Testing

Userpilot

SEPTEMBER 2, 2022

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. On-demand, self-serve resource center.

Analytic Tools

Userpilot

JUNE 23, 2024

Main Reasons : Varying levels of support training. Different support team structures. Solution : Start by providing consistent training and resources to service reps across all platforms. So, a chatbot might not offer much help but an email ends up providing effective customer service problem-solving.

Customer Experience

Mironov Consulting

SEPTEMBER 22, 2020

That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc. We have everything we need to sign up a broad set of successful paying customers.

Technical Advisors

Gainsight

AUGUST 24, 2020

What does a leader of Customer Success, Professional Services, Support, Training, etc. Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. use as a title ? What’s In a Name?

Technical Review

ProductPlan

AUGUST 1, 2019

Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible.

Customer Experience