The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? That will provide a fantastic experience for the user.

ChatGPT 156

ChatGPT Customer Experience Research Software Artificial Inteligence 156

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Alchemer Mobile

NOVEMBER 13, 2024

Website feedback and online surveys : These collect opinions about digital experiences, focusing on usability and content quality. Businesses can use this feedback to improve website navigation, enhance user experience, and drive conversions. Mobile apps also serve as convenient platforms for collecting on-the-go feedback.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

UX Planet

DECEMBER 6, 2024

Models for consistent User Experience Continue reading on UX Planet

Government 105

Government Customer Experience User Experience UX 105

Userpilot

MAY 22, 2024

Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Management Unpacked

DECEMBER 20, 2021

“Crossing the Chasm” author on how user-experience design has driven product management from product-focused development to fostering customer engagement. It’s all about starting with the experience and ending with the product rather than starting with the product,” Moore says. “It

Product Manager 217

Product Manager Product Management Customer Experience Management 217

UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. He proposed the functional triad, which is three basic ways users view or respond to computing technologies; Primary Task Support, Dialogue Support, and System Credibility Support.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Intercom, Inc.

OCTOBER 13, 2020

Those companies need to spend a lot of time considering problems that will occur when a system has millions of users, and have to think carefully about ML tech debt given their scale. A complex system that works is invariably found to have evolved from a simple system that worked”. Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Planet

JUNE 17, 2025

Internal System Optimization: Designers can improve the internal systems used by employees (e.g., Better UX for employees leads to faster and more accurate operations, which directly impacts the customer experience (e.g., for order management, inventory, customer service). faster delivery, more accurate order tracking).

UX 98

UX Data Visualization User Testing Analytic Tools 98

Userpilot

AUGUST 17, 2024

The tool wasn’t too user-friendly and was hard to maintain: The closest thing we had to Userpilot was the help center inside the system, which didn't really work because it was all hard-coded and really horrible to maintain. They had to leave the app and use email, which was inconvenient and led to poor user experience.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. Sound familiar?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

OCTOBER 25, 2024

For instance, if you’re asked to prioritize a feature that isn’t solving a customer problem, present research showing how the feature would impact user experience or how alternative features better serve your market. Use data to support your position and explain the trade-offs.

Strategy 150

Strategy Customer Feedback Research Software User Testing 150

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

UX Planet

MARCH 9, 2025

What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. Pain points introduce friction in user experience and reduce the comfort of interaction. Example of pain points that offline shopper experiences. Image by PowerSlides.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

UX Planet

FEBRUARY 3, 2025

Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. But heres the kicker: hiring managers and ATS systems dont have time to decode your brilliance. Conducted A/B testing to validate design decisions and optimize user experience.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

UX Planet

MAY 1, 2025

Artificial intelligence is not just a backend technology anymoreits now front and center in the user experience. As designers, were no longer just creating static interfaces; were shaping dynamic, adaptive systems that learn, respond, and even create alongside us.

Feedback Software 71

Feedback Software Artificial Inteligence ChatGPT Generative AI 71

UX Planet

APRIL 19, 2025

Systems like ChatGPT, Claude, Midjourney, and DALLE are not just assistants; they are collaborators with creative capabilities of theirown. We created usage scenarios that deliberately tested the systems ethical boundaries: What if someone asked for potentially harmful financial advice? How can we protect vulnerable users?

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

UX Planet

MARCH 4, 2025

Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. Such companies rely on user surveys and feedback to evaluate user experience. What you think users do vs what users actualydo. Five elements of user experience by J.Garrett.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

UX Planet

JANUARY 22, 2025

Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience. A strong digital brandensures: Customer Loyalty: A seamless and intuitive digital experience keeps customers engaged. million to 91.7

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. However, the actual root lies in the classic debate between analytical thinking (breaking things apart) and systems thinking (focusing on interconnectedness).

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

UX Planet

APRIL 9, 2025

Here are integral parts of visual & functional language: Onboarding Is the first-time user experience intuitive and welcoming? Is there a clear design system or component library inplace? Are users drawn to the right elementsfirst? Is there parts in onboarding that feel overwhelming?

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

JUNE 22, 2022

Increasing automated resolution rates and self-serve capabilities guarantees a faster, more seamless customer experience – lower time-to-resolution translates to a higher customer satisfaction rate. Boost self-serve rates for a more seamless customer experience. And, there’s no technical expertise required to install these features.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

Product Innovation Educators

OCTOBER 16, 2023

Summary of some concepts discussed for product managers [2:56] What is your perspective as a customer experience (CX) designer? My experience is in strategy, customer experience, and user experience. What do we know about people, systems, and contexts? What do we know about people, systems, and contexts?

User Testing 285

User Testing Customer Experience Product Research User Friction 285

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. Some of the issues included overlapping use of colors, poor boundary definitions and a lack of system feedback.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

UX Planet

APRIL 17, 2025

A harmonious blend of User Experience and Conversion Rate Optimization. Lets dive into the world of User Experience and Conversion Rate Optimization. Alright, folks, lets talk about what makes a great user experience. improved user satisfaction and increased conversion rates by20%. Sound familiar?

UX 105

UX Customer Experience User Testing Customer Feedback 105

Intercom, Inc.

NOVEMBER 24, 2020

Instead, we firmly believe that conversations through the Messenger offer a much richer, more engaging means of delivering modern customer support than traditional ticketing systems can hope to offer. What exactly did they mean by a ticketing system? Defining a ticketing system. Enter ticketing workflows.

Reporting Tools 211

Reporting Tools Data Visualization Customer Experience Customer Feedback 211

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. A case study on how ecosystem strategy led to a 30% increase in user adoption. .” In our latest Patreon-exclusive article , we explore: Why product ecosystems are becoming essential for success.

Systems Review 150

Systems Review Customer Experience Management Management 150

The Product Guy

MARCH 12, 2025

Product leaders who drive impact dont simply follow or reject frameworksthey build adaptive systems that help them navigate evolving challenges. If you want to create something extraordinary, you need to stop treating these rules as untouchable. The most successful companies dont rigidly adhere to best practices.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Alchemer Mobile

AUGUST 2, 2024

System Usability Scale (SUS) The System Usability Scale (SUS) provides a statistically valid and reliable method for assessing usability. Teams focused on customer satisfaction or experience with digital systems can derive significant benefits from implementing the SUS scale.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Coalition

DECEMBER 23, 2021

Non-transparent system response Imagine a case: after starting an operation, the system stops responding. However, it doesn’t always mean a frozen system, it may just perform voluminous mathematical calculations, which are so common for fintech apps. Secondly, most fintech apps are to deal with users from across the globe.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

UX Planet

MAY 27, 2025

Speed to adapt and exceed users needs is everything, and if the institution cant keep up, itll get left behind. That means constantly testing new features, listening to feedback and improving the user experience. When something doesnt work, ditch it and move on fast. Thats not just bad design.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98