PMLesson's Ace the PM Interview

DECEMBER 4, 2018

Emma Yee is a current Senior Data Product Manager at GoodRx , after starting her career as an analyst for five years. In this Path to PM blog post, Emma and I discuss breaking into product management as an analyst, and the importance of saying "no" as a PM. People change careers 5-7 times over their lifetime. Go for it earlier!

Data Visualization 56

Data Visualization Research Software Reporting Tools Product Management 56

The Product Guy

OCTOBER 2, 2016

His advice and the know-how shared by others through the live stream presentations have made me think a lot about whether product management was the path that I wanted to take in my career. The session has given me the chance to gather a lot of industry knowledge and have great conversations with my mentor.

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User Testing Product Research Product Management Product Manager 147

The Product Guy

JANUARY 11, 2018

It’s no wonder then that product managers also tend to apply the same outlook to their own careers, often wondering whether there is another company or role that would be more optimal than the current. Be open-minded and hungry – and you’ll be on the path to success in no time at all. Check out the Mentors & Enjoy!

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Customer Experience Data Visualization Startups Reporting Tools 109

The Product Guy

JANUARY 23, 2017

She would challenge me to grow, give me the chance to learn, and truly cared about helping me succeed in my career (both while I was at Microsoft and longer term). His presentations while in the US military and the research path he took to that point is fascinating. She is the model of what I use as a great manager.

Product Management 60

Product Management Product Manager Management Management 60

Userzoom

MARCH 27, 2018

Even though you no longer need to be a psychologist to be a user researcher, if you’ve arrived at a UX career through a path in visual design, you might be missing out on some core psychology knowledge to help you make better design decisions. User experience design has its conceptual roots in cognitive and behavioural psychology.

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UX User Testing Customer Experience Data Visualization 97

Gainsight

MARCH 20, 2020

They could be juggling their professional career while managing their children at home. It’s the perfect time to find light as we all head down this uncharted path. Using @Mentions tags in the right person to the conversation at the right time. Likely their work environment has changed.

Customer Experience 59

Customer Experience Technical Review Software Review Reporting Tools 59

Iteratively Blog

MARCH 15, 2020

Right from a full-fledged data science learning path to short courses on advanced python and data analysis, the range is unending. ? They have 2 separate tracks (skill-focused & career-focused) for folks who want to dedicate time for long-term courses. Julian focuses on two software - Google Analytics & Google Tag Manager.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Product Innovation Educators

MAY 28, 2018

This discussion is focused on another tool to help you become a product master and accelerate your career. In order to have good project work, you need to have associates who are fully involved in the process and can see how the training fits into their career development path. ” -Praxair’s tag line.

Product Research 48

Product Research Research Software Product Management Product Manager 48

Intercom, Inc.

APRIL 22, 2019

Tell us about your career and how you came to found Guru. Well, things that waste their time are: tagging tickets, looking up answers to FAQs, and analytical or data-driven intensive tasks, like data entry in general. Rick : I think about them in this way: As someone seeking customer support, I’m going to go down two paths.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

JANUARY 5, 2023

Liam: Can you tell me a little bit about your career and where your interest in customer-facing problems came from? I tried to correct the error of my ways from an early consulting career by joining a startup company in the customer service IVR service bureau field. They weren’t coming on the right bandwagon, on the right path.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. To get us started, for any of our customers who might not be familiar with your work, could you just give us a bit of a background on yourself and your career to date?

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Customer Experience User Testing Customer Feedback Feedback Software 164

Andrew Chen

JANUARY 15, 2024

I guess never say never, ha) The creative process was a long, meandering path, and folks ping me from time to time because they want to take on a masochistic journey of their own. I could write about, say, career advice or how to start a business (in a general sense), but felt like those would be too broad.

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Books User Testing Research Software Customer Experience 66

The Product Coalition

MAY 20, 2020

Don’t think that the low price-tag reflects low quality, as this platform is trusted by companies like Under Armour, BMW, Volvo, and Visa. If you’re an aspiring Product Manager, and want to toy around with data visualization ahead of pursuing a career, this is a great playground. Give them a shoutout on Twitter!

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Or are they blaming others?”

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Reporting Tools Feedback Software Research Software Technical Review 118

Business Acumen Institute

SEPTEMBER 4, 2019

We’ll address how leadership can cultivate a rich understanding of these factors business-wide and how individual team members should process this information, apply it to their work day and advance in their careers. For simplicity, we’ll examine a few of these: Markets served. How the company makes money. Channel performance. Technology.

Research Software 40

Research Software User Testing Product Research B2C 40

Userpilot

MAY 5, 2023

Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle. As well as define customer success KPIs to make sure you’re staying on the right path. Without a clear customer success workflow, your output can easily become chaotic.

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Analytic Tools Feedback Software User Testing Customer Experience 96

Business of Software Conference

JANUARY 6, 2020

And so every year they take all their technologies and they plot on this path and it’s amazing to watch it happen. Cloud computing was on the same exact path and trajectory as a I was in 2009 you had just as many people talking about it using words that didn’t make any sense. Automatically tagged a support ticket.

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Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Alchemer Mobile

APRIL 14, 2020

But my career, I’ve had 20-plus years of experience, and I’ve actually held every major role in a product development life cycle. So to tag off that, we have something similar too, but sometimes, like, old school methods still work too. Ria : Yeah, it’s nice for Seattle, right? So I’m Ria Delamere. I love it.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

JULY 19, 2021

Resolving customer queries can often be a more complicated path than simply A ? We’re able to tag teammates in conversations to raise awareness of important issues, and also ensure we’re bringing the right people to the table to answer our customers’ questions.”. Teams that benefit: Sales, marketing, customer success.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

NOVEMBER 25, 2021

A Clear Path Forward to Better Experiences at the Experience This! Liam: Could you give us a little bit of a background on yourself and your career so far? Before we finish up, I’d love to know about a key event in your career that helped you scale professionally. Customer retention is the new conversion. Dan: Sure.

Customer Experience 206

Customer Experience User Friction Branding Books 206

ProductPlan

MAY 21, 2019

The price tag may have lots of zeros and commas in it. You should each be conversant in the other’s plans and start collaborating on how and where to join forces and find commonalities that could create more efficient and speedier paths to market. Product Marketing. ProductPlan. Plans & Pricing. Support & Documentation.

User Friction 59

User Friction Research Software User Testing Customer Experience 59

PMLesson's Ace the PM Interview

OCTOBER 20, 2021

This career path is great for those who are technically inclined, but who also love people, processes, and project management. Design a service that supports uploading and tagging images to a travel site. Do you get similar satisfaction from shipping great products and growing others? All of this is exciting.

Engineering 52

Engineering Weak Development Team Reporting Tools Feedback Software 52

Intercom, Inc.

SEPTEMBER 26, 2018

But first, can you give us a quick recap of your career so far and how it led to you writing this book? I always struggle to make recaps of my career quick, partly because I’m old. Stories are updated incrementally, and they get that little red tag so you know they’re updated. Email is an infinity pool.

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Books User Testing Weak Development Team Messaging 128

Roy Madden

MARCH 30, 2016

It was by far the easiest, most effective tool I use to augment my career. On my path to becoming a “curatorial expert,” I’m relying on feedly to feed my content needs—much like Indiana Jones relied on his whip—haha! Sound like a hassle? After being introduced to feedly, I honestly lost 10 pounds of stress.

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Magazine Customer Experience Reporting Tools Naming 40

Intercom, Inc.

OCTOBER 29, 2020

I think a lot of our listeners know plenty about me because my career kind of is Intercom, and I think you’ve had an impressive career pre-Intercom that maybe folks won’t be as familiar with. I’ve been here quite a long time, and you’re obviously our CEO. At the time, we were all based in Dublin.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Product Talk

FEBRUARY 21, 2024

The interview snapshot helps you capture everything you heard in a single customer interview, the comprehensive experience map helps you understand the experience of your customers across your customer base, and an opportunity solution tree helps you find the best path to your desired outcome. I can only imagine how long this took.

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User Friction Customer Experience Customer Feedback Analytic Tools 217

Lenny Rachitsky

APRIL 23, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Clever keyword tagging can land your logos in millions of views (literally!). 👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter.

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User Testing Data Visualization Customer Feedback Customer Experience 88