Intercom, Inc.

JULY 14, 2022

That requires a strong culture of observability across our teams and systems. As a result, we invest a lot in the reliability of our application. But unpredictable failures are inevitable, and when they happen it’s humans that fix them. We operate a socio-technical system, and its ability to recover when faced with adversity is called resilience.

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

Intercom, Inc.

JANUARY 19, 2021

It’s not a new concept, with IDEO founder David Kelley expressing a similar sentiment in one of his famous tenets of design thinking, “ fail faster to succeed sooner.”. Here’s a simple framework for managing it. A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. Moving fast makes you slow.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Userpilot

SEPTEMBER 28, 2022

Take social proof seriously to enhance customer experience. This article is for you if you wish to deliver top-notch experiences but are not sure how. We’ve outlined 20 proven strategies to help you! Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Increase net revenue.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

JULY 11, 2022

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. All in all, it’ll be a deep dive into the world of automation. Ready to get started? Let’s get into it!

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 21, 2024

Userpilot – A Better Alternative for Building Interactive User Guides Get a Demo 14 Day Trial No Credit Card Required What is an interactive user guide? An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product. The feature that facilitates in-app messaging is ShoutOuts.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

APRIL 21, 2024

Userpilot – A Better Alternative for Building Interactive User Guides Get a Demo 14 Day Trial No Credit Card Required What is an interactive user guide? An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Mixpanel

OCTOBER 6, 2023

In my 10 years of working with big data and partnering with thousands of different customers across nearly every industry, I’ve seen many data warehouse projects fail. Spectacularly. What does it look like when a data warehouse “fails”? Sometimes teams fall short of getting pipelines tied together and running, sure.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

OCTOBER 27, 2022

The NPS response tagging feature is another helpful feature that will let you see trends between responses and you should go for that as well. You can use Userpilot to create various types of microsurveys, all without UP branding and NPS response tagging enabled. Looking for the best customer feedback tool for your SaaS company?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. But don’t worry – we’re coming to help! It can also be used for mobile onboarding unlike some of its competitors.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. It was just one ingredient.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Modus Create

MARCH 27, 2019

For example, such teams may wish to aggregate content with certain tags and make it available to internal Intranet search tools. This can be a typical problem for advanced users of Atlassian tools, who have engineering teams wishing to pull data into other services or applications.

User Testing 75

User Testing Data Visualization Software Review Construction 75

The Product Coalition

SEPTEMBER 11, 2023

They’ve redefined ownership in the digital age by providing verifiable proof of authenticity and scarcity. The Marriage of Scarcity and Ownership At the core of NFTs lies the concept of scarcity. This union of scarcity and ownership is the foundation upon which the concept of fractionalization is built.

Research Software 115

Research Software Development Government Finance 115

The Product Coalition

SEPTEMBER 23, 2023

Check this out: The global NFT market is predicted to hit a whopping $5.1 billion by 2028, up from $1.9 billion in 2021, growing at a staggering rate of nearly 18% annually. With NFT marketplaces popping up everywhere, it’s a hot topic in the crypto world. Businesses and individuals are keen to dive in. Interested in creating your NFT marketplace?

Research Software 123

Research Software Analytic Tools Feedback Software Data Visualization 123