Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. A persuasive leader. That’s a lot to keep up with. Let us introduce you to the mantra, “Stay thirsty my friends.”

Books 80

Books Blog Feedback Software User Testing 80

The Product Coalition

AUGUST 12, 2018

Understanding human psychology, however, can be a huge help to product managers when designing these solutions. Understanding human psychology, however, can be a huge help to product managers when designing these solutions. Understanding human motivations can help product managers grapple this.

User Testing 62

User Testing Research Software Customer Experience Product Management 62

Sachin Rekhi

JANUARY 3, 2017

[This is the third post in my Understanding User Psychology series. If you haven't already, make sure to check out Meet Your Happy Chemicals and The Psychology of Persuasion.]. Game design always starts with an understanding of player motivation. Motivation. Motivation. Player Types.

Customer Experience 94

Customer Experience User Testing Education Information 94

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. What better way to do so than by reading! How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

Tyner Blain

NOVEMBER 1, 2023

Unpacking Three Ideas There are two broad categories of measures – economic measures and proxies for economic measures. We operate with proxy variables all the time, sometimes for good reason and sometimes with hidden consequences. Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

Mironov Consulting

JUNE 27, 2019

When this gets above 10:1, most product managers seem unable to keep up with their teams, and struggle with tactical short-term deliverables (user stories, sales interrupts, sprint planning, backlog ordering, support escalations, standups, story acceptance). 2] Driving Strategy, Tooling and Outcomes. [3] 4] Working With (Other) C-Level Execs.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

The Product Coalition

AUGUST 4, 2019

Why are Product Management Books important ? In the old times, it used to be the case that you would learn side-by-side with another professional. They would tell you the secrets of their trade, behaving like veterans who have marched into a hundred and one battles. The next best thing is to pick up a book.

Books 60

Books Product Management Product Manager User Testing 60

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Sachin Rekhi

MAY 13, 2011

For those of you who are not familiar with BJ Fogg, he has been studying behavior change for over a decade, is the founder of the Persuasive Technology Lab at Stanford, and author of the book Persuasive Technology. In designing for behavior change, one of the keys to success is ensuring you are seeking only baby steps from your users.

Research Software 60

Research Software Customer Experience User Testing Customer Feedback 60

Mixpanel

AUGUST 7, 2018

Back then, Hinge’s app–just like Tinder and Bumble–allowed profile swiping, a feature inspired by slot machine gaming psychology and widely blamed for trivializing modern romance. In August of 2015, Vanity Fair ran an article castigating hookup culture. But unlike the other giants of the day, Hinge was listening. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

Intercom, Inc.

APRIL 26, 2018

Nir’s studies sit at the intersection of technology, business and psychology. What is the user’s action? How do we get the user to engage again in the future? How do we get the user to engage again in the future? Product design typically starts with the problem a user is trying to solve. Short on time?

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

Arpit Rai

FEBRUARY 26, 2019

And I have had to spend considerable time on some of the other skills in order to understand them and get better at them. They need to understand the market, competitors, positioning etc. Product managers bereft of business understanding will ultimately end up ceding the leadership of their product to a competitor.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Product Management 40

The Secret PM Handbook

JULY 30, 2018

After a few well-received presentations to senior executives, a few colleagues at my new company asked me, based on the positive effect I got, “Can you give us some tips on persuasion?”. But I have studied presentation skills and persuasion skills over the years. They could help you level up your persuasion game right away.

Product Management 170

Product Management Product Manager Management Management 170

Userpilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. For the activation conversion path, use carefully curated in-app experiences to help users derive value. Let’s dive in!

Customer Experience 98

Customer Experience User Friction User Testing Data Visualization 98

Business of Software Conference

APRIL 16, 2021

A practical, hands-on way to understand how the human brain works and apply that knowledge to user experience and product design. Learn the psychological principles behind how our brain makes sense of the world and apply that to product design and create easy to use, innovative products. Psychology and user experience.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

PMLesson's Ace the PM Interview

FEBRUARY 6, 2019

Or should they take a mixture of classes across psychology, business, and engineering? Working on such projects can help understand what are the various parts that go into building a product from the front end to the back end. Breaking into product management straight out of college is challenging.

Research Software 97

Research Software Artificial Inteligence Feedback Software User Testing 97

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Imaginary Cloud - Design

JANUARY 14, 2021

Stories have always been around to help us understand and make sense of the world. A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. Stay tuned!

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

The Product Coalition

JUNE 26, 2023

Having a clear understanding of the context at various scales about a topic contributes to a more rounded perspective of the world around us, making us less susceptible to misinformation, false statements, and propaganda. Cut Through the Bullsh*t in Your Feed and Keep Things In Context.

Research Software 124

Research Software User Testing Events Framework 124

PMLesson's Ace the PM Interview

FEBRUARY 6, 2019

Or should they take a mixture of classes across psychology, business, and engineering? Working on such projects can help understand what are the various parts that go into building a product from the front end to the back end. Breaking into product management straight out of college is challenging.

Research Software 40

Research Software Artificial Inteligence Feedback Software User Testing 40

ProductCraft

AUGUST 14, 2018

Conversely, why do some products succeed and even change their users’ behaviors and habits? ProductStack. Full Transcript: Nir Eyal on the Product Love Podcast. By Eric Boduch – Aug. Share Post: For years now, Nir Eyal has wondered: why do some products fail? I am now happy to share a lightly-edited transcript of that conversation.

Research Software 66

Research Software Product Research User Testing Customer Experience 66

Business of Software Conference

JULY 26, 2016

All the talks from previous Business of Software Conferences from one place. Great SaaS & Software Talks. If you want to watch previous BoS Talks, you can access all of the publicly available ones from here, listed by year. Upcoming Events. BoS Europe 2019 BoS USA 2019. Don't Miss a Thing - Get BoS Updates. Unsubscribe anytime. BoS Playlists.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Userpilot

MARCH 14, 2019

Five minutes for users to say “oh, I get it” about your software. According to TechCrunch, if your users don’t get your software, 77% of them won’t come back. Of course, nothing can be done without a few user onboarding tools to hold yourself back. User onboarding tools for in-app experiences.

Analytic Tools 45

Analytic Tools Feedback Software Research Software Data Visualization 45

Revulytics

JULY 26, 2019

We discuss his insights on building habit-forming products that have powerful and positive impacts on users’ lives. Addictions are persistent, compulsive dependencies that hurt the user. Everything I teach is about persuasion: helping to build healthy habits into peoples’ lives, so they do what they already want to do.

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90

Intercom, Inc.

FEBRUARY 21, 2019

That’s why more and more businesses are turning to sites like G2.com com , the place to see what others are saying about their experiences with the myriad SaaS options for business. com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience. Ryan joined G2.com

Education 123

Education Reporting Tools User Testing Customer Experience 123