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Summer Kim on the best ways to approach user research

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Reading time — 11 min Summer Kim on the best ways to approach user research User research plays a critical function when you are building tech products and services. This practice helps teams understand the user’s perspective, including their unmet needs, delights, and pain points, but also how they connect to the brand and product […]. The post Summer Kim on the best ways to approach user research appeared first on RealtimeBlog | A blog by RealtimeBoard

Best practices for running remote one-on-ones to improve team trust

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Best practices for running remote one-on-ones to improve team trustOne-on-one meetings are one of the best ways for managers to build a strong rapport with their teams and create a culture of trust. Unlike standups, status reports, and other types of meetings, one-on-ones are more flexible and create dedicated space for a manager to address […]. The post Best practices for running remote one-on-ones to improve team trust appeared first on MiroBlog | A blog by Miro

Blog 57

How to measure the impact of remote workshops

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How to measure the impact of remote workshopsGrisha PavlotskyVP of Operations at Miro How do you decide how to collaborate for a specific project? Here at Miro, we’re a globally distributed company tackling cross-functional challenges; We need to align on the best, most agile way to solve them together.While a colocated team may just jump […]. The post How to measure the impact of remote workshops appeared first on MiroBlog | A blog by Miro

Designing for growth: advice for platform creators

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Designing for growth: advice for platform creatorsSimone CiceroCo-founder, BoundarylessGuglielmo ApolloniDesigner and Social Entrepreneur, BoundarylessPlatforms vs. products: what’s the difference?Products Products are designed for customers. An individual customer has a problem, and you provide a solution. However, this approach assumes that you know the solution.We wanted to challenge this assumption. We started Platform Design Toolkit because we’re […].

Blog 52

Your Post-Launch Toolkit for Understanding Your Users

Speaker: Brittney Gwynn, former Director of Product, Simple Health

If you've launched an MVP, you know that the journey has just begun. But what do you do after the launch? How do you figure out what to do next? After you launch, it's important to be able to look at how different segments of your users react and quickly uncover signal vs. noise so you can iterate and improve. Join Brittney Gwynn, former Director of Product at Simple Health, as she explains how you can use early customer feedback, usage data, and continuous experimentation to optimize your way to product-market fit. Whether you're at a brand-new company, or looking to innovate within a more mature organization, or anywhere in between, you'll come away with a skill set to make the most of your launches.

How graph visualization helps us understand collaboration

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How graph visualization helps us understand collaborationHow do you measure the value of a product that’s redefining teamwork? The first step is understanding how users are naturally leveraging the platform to get their work done. At Miro, our product is a visual collaboration platform which allows users to interact with each other on a virtual whiteboard, doing everything from brainstorming new ideas to tracking projects to completion.We set out to examine […].

Blog 63

SF Design Week recap: Why tech companies invest in brand design

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SF Design Week event recap:Why tech companies invest in brand designAs part of San Francisco’s annual Design Week in June, we wanted to activate the design community around the topic of brand design. Following our company’s own rebrand earlier this year, we were curious: Why is it actually important for tech companies to invest in […]. The post SF Design Week recap: Why tech companies invest in brand design appeared first on MiroBlog | A blog by Miro

Hiten Shah on how to avoid common pitfalls of product development

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Hiten Shah on how to avoid common pitfalls of product development In today’s fast-changing business environment, it’s critical to consistently come up with valid product ideas, scale them and move forward to create the future for your customers. That’s a tough goal, but San Francisco-based entrepreneur Hiten Shah has mastered the art, even with a team that’s distributed […].

Insights from Pinterest’s product team on adapting to globalization

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New markets, new rules: Insights from Pinterest’s product team on adapting to globalizationHollis KoolAuthorExpanding into global markets means that internal modes of operation at both the team and company levels need to change, too. The Pinterest Ads product team — composed of PMs across the US who are involved in markets abroad — often consider […]. The post Insights from Pinterest’s product team on adapting to globalization appeared first on MiroBlog | A blog by Miro

Mapping: An introductory guide for product teams by Teresa Torres

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Mapping: An introductory guide for product teamsVisual thinking is one of the most valuable parts of the creative process. It helps you think: drawing makes you get specific with your ideas and see them in new ways, so you can continue to iterate.Visual thinking frees up mental energy, offloading some memory into external displays and […]. The post Mapping: An introductory guide for product teams by Teresa Torres appeared first on MiroBlog | A blog by Miro

Blog 75

Build Product Progress with a Strong Data Culture

Speaker: Nima Gardideh, CTO, Pearmill

Have you ever thought your product's progress was headed in one direction, and been shocked to see a different story reflected in big picture KPIs like revenue? It can be confusing when customer feedback or metrics like registration or retention are painting a different picture. No matter how sophisticated your analytics are, if you're asking the wrong questions - or looking at the wrong metrics - you're going to have trouble getting answers that can help you. Join Nima Gardideh, CTO of Pearmill, as he demonstrates how to build a strong data culture within your team, so everyone understands which metrics they should actually focus on - and why. Then, he'll explain how you can use your analytics to regularly review progress and successes. Finally, he'll discuss what you should keep in mind when instrumenting your analytics.

Why we ditched two-week sprints for a better product development process

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Why we ditched two-week sprints for a better product development processRob McMackinLead Product Designer at SliteTwo-week sprints are ubiquitous at tech companies, with the assumption that they help teams ship products faster and better. Rob McMackin, Lead Product Designer at Slite, explains why his team moved away from this model, and provides a description of […].

Blog 66

Mastering communication: a product manager’s superpower

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Mastering communication: a product manager’s superpowerThere are a lot of hard skills required on your path to becoming a great product manager such as coding, data analytics, user experience design and digital marketing. But developing your soft skills is just as important, especially as you grow into senior product management roles.Carlos González de VillaumbrosiaFounder and […]. The post Mastering communication: a product manager’s superpower appeared first on MiroBlog | A blog by Miro

Brady Flynn (Primer) on how to accelerate growth at early-stage startups

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We recently caught up with Brady Flynn, product management expert and co-founder of Primer, a marketing platform that has helped companies like hims, Farmstead, and Microsoft increase their conversion rates. Brady shared what he’s learned from helping early-stage startups. Here are his tips for accelerating growth. Here at Primer, we started with customer development and […].

Ryan Hoover on how to develop products people love

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Ryan Hoover on how to develop products people loveRecently, Product Hunt released a new feature called Product Hunt Tab, a virtual coworking space. We chatted with founder Ryan Hoover on how the team landed on the idea, and their process for bringing new products to the community.Anna SavinaAuthorHow did the idea for Product Hunt Tab […]. The post Ryan Hoover on how to develop products people love appeared first on MiroBlog | A blog by Miro

What Is (and Isn’t) Product Management?

Speaker: Steve Johnson, VP of Products, Pragmatic Institute

Product Management is one of the most exciting - and most misunderstood - functions in technical organizations. Is it strategic or tactical? Is it a planning role or a support role? Many product professionals are unclear about what is (and isn't) product management. After all, product management spans many activities from business planning to market readiness. In this session, we’ll examine many product activities and artifacts for product strategy, planning, and growth, and introduce a simple tool that you can use in your organization to clarify the roles of product management and others. Steve Johnson explores the many roles of Product Management in this fun talk focused on why product managers should obsess on problems instead of solutions.

UX Collective: How two designers in two locations run the largest design publication on Medium

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UX Collective: How two designers in two locations run the largest design publication on MediumWHEN I STARTED MY UX DESIGN CAREER IN BRAZIL, all content available about the topic?—?in in books, blogs, online forums?—?was was in English. But the challenge of finding UX content in Portuguese became my motivation to learn a new language.Every Saturday morning I’d […].

Books 70

Collaborating with introverts: a field guide

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Collaborating with introverts: a field guideSarah BeldoDirector of Content Marketing and Communications at MiroI have long considered myself a social introvert. That means that while I enjoy friendly get-togethers and group events, after expending a lot of energy talking and listening, I feel completely drained and need time on my own to recharge.It also means […]. The post Collaborating with introverts: a field guide appeared first on MiroBlog | A blog by Miro

Webinar recap: How to improve collaboration for distributed agile teams

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Webinar recap: How to improve collaboration for distributed agile teamsHollis KoolAuthorBeing on a remote team can be disruptive when the tech we rely on isn’t designed to fill the collaboration gap that forms when teams become remote or distributed. Agile teams are facing this challenge as the center-point to rituals — the whiteboard — is […]. The post Webinar recap: How to improve collaboration for distributed agile teams appeared first on MiroBlog | A blog by Miro

How product development teams can build a culture of collaboration

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How product development teams can build a culture of collaborationProduct development teams today are working in a changing environment: our work is becoming more distributed, and our tools for work and communication have migrated online. Not only that, but teams are highly cross-functional in nature: we are designers, developers, product managers, scrum masters. We have […].

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Jesse James Garrett on building trust in a remote team

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Jesse James Garrett on building trust in a remote teamWe recently talked to Jesse James Garrett, a co-founder of pioneering UX design agency Adaptive Path (he has been leading it for almost two decades!). He told us about how to build trust in a remote team, and to align teams around shared values – even […]. The post Jesse James Garrett on building trust in a remote team appeared first on MiroBlog | A blog by Miro

UX 66

Rebranding in 3 months as a distributed team: How we did it

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Rebranding in 3 months as a distributed team: How we did itYou may have already heard the news that we recently rebranded: RealtimeBoard is now Miro. In previous posts, we’ve covered why we felt this change was necessary and how our CMO approached the rebranding project. This post is focused on how we worked with our agency partner, Vruchtvlees, to create […]. The post Rebranding in 3 months as a distributed team: How we did it appeared first on MiroBlog | A blog by Miro

Blog 68

Remote life hacks from the Miro team

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Remote life hacks from the Miro team: no-meeting Fridays, walks around the block, and keeping your camera on Remote work is becoming more and more popular: to hire the best talent from across the world and keep up with the competition, startups and big companies alike are building distributed teams. However, transitioning from a colocated […]. The post Remote life hacks from the Miro team appeared first on MiroBlog | A blog by Miro

Getting the most out of remote brainstorming: a case study

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Getting the most out of remote brainstorming: a case studyBrainstorming sessions are challenging enough when everyone is sitting in the same room. Throw remote work into the mix and it can sometimes feel impossible to get a decent result out of it. Here at Infinite Red, we’ve spent a lot of time figuring out how […]. The post Getting the most out of remote brainstorming: a case study appeared first on MiroBlog | A blog by Miro

Blog 50

A Simple Framework for Complex User Goals

Speaker: Hannah Stegen

How can you measure and affect your users' behavior if they're not doing something that's easily measurable? You can monitor usage, activation, retention, and more, but those metrics don't always align with every one of your goals for your users. Hope is not lost, however: with the right framework, you can still make sure your users are on track. Join Hannah Stegen (she/her), Customer Success Manager at Crescendo as she explains how you can monitor even the most complex user journeys by breaking them up into Attitude, Intention, and Behavior.

Chris Messina on building and scaling products that matter

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Reading time: 8 minChris Messina on building and scalingproducts that matterA conversation about sharing, succeeding, and diversityWhen you’re starting a new project, developing an idea, or founding a company, it’s easy to think you need to keep everything to yourself—including your knowledge, your code, and most other things. For a lot of people, this seems […]. The post Chris Messina on building and scaling products that matter appeared first on RealtimeBlog | A blog by RealtimeBoard

Blog 78

UX research reading List: Summer Kim’s top 6 books for researchers

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User research teams help companies design better products. The field of user research is quite new, and a recent McKinsey study showed that over 40% of the companies surveyed still aren’t talking to their end users during development, despite the fact that it gives a huge advantage to the organizations that want to stay ahead […]. The post UX research reading List: Summer Kim’s top 6 books for researchers appeared first on RealtimeBlog | A blog by RealtimeBoard

Books 76

Miro CMO Barbra Gago on rebranding a hypergrowth startup

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Barbra Gago on rebranding a hypergrowth startupInvesting in brand–and re-branding–can result in long-term, exponential returns for a company. But evolving a familiar and beloved identity can create some unique challenges. Read why CMO Barbra Gago rebranded RealtimeBoard to Miro, the value it creates for customers and the community, and learn about the things to consider […]. The post Miro CMO Barbra Gago on rebranding a hypergrowth startup appeared first on MiroBlog | A blog by Miro

Remote team meeting etiquette: how to stay polite in a distributed team

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Remote team meeting etiquette: how to stay polite in a distributed teamBeatrix Bodó Product Designer at FrontìraNowadays, we don’t have to be in the same space as our team to do our jobs. Instead, we use video conferencing and virtual meeting tools to stay in touch and collaborate across multiple locations.When we meet face-to-face, it’s much […]. The post Remote team meeting etiquette: how to stay polite in a distributed team appeared first on MiroBlog | A blog by Miro

Blog 69

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

Mapping: An introductory guide for product teams by Teresa Torres

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Mapping: An introductory guide for product teamsVisual thinking is one of the most valuable parts of the creative process. It helps you think: drawing makes you get specific with your ideas and see them in new ways, so you can continue to iterate.Visual thinking frees up mental energy, offloading some memory into external displays and […]. The post Mapping: An introductory guide for product teams by Teresa Torres appeared first on MiroBlog | A blog by Miro

Blog 59

Building beautiful brand experiences at Neoscape

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Reading time — 7 minBuildingbeautifulbrand experiences at NeoscapeHow Neoscape is using Miro to make collaboration with clients seamlessOne place to keep your ideas:“We were seeing a need for space for projects without taking up space. Miro certainly allows us to collaborate and gather ideas in one easy-to-use platform. We do much of our art reference […]. The post Building beautiful brand experiences at Neoscape appeared first on MiroBlog | A blog by Miro

Introducing Mind Maps by RealtimeBoard: a simple yet smart new tool

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The #1 visual collaboration platform, RealtimeBoard, now supports the automated creation of mind maps. Structuring your ideas has just become more intuitive with RealtimeBoard. Thanks to our growing expertise in visual collaboration and feedback from 2 million users worldwide, we were able to make truly ‘smart’ boards that help you create mind maps faster. We […]. The post Introducing Mind Maps by RealtimeBoard: a simple yet smart new tool appeared first on RealtimeBoard Blog. Update

Blog 77

Running an effective 3-hour brand sprint with a remote team

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Running an effective 3-hour brand sprint with a remote teamIn case you hadn’t heard yet, we recently announced that RealtimeBoard is now Miro and revealed our new branding, inspired by the groundbreaking and innovative Spanish painter Joan Miró. And while this transformation took place quickly, it also required a lot of thought and planning. How […]. The post Running an effective 3-hour brand sprint with a remote team appeared first on MiroBlog | A blog by Miro

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

Suneet Bhatt on the best onboarding practices for a distributed startup

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Onboarding new people at a company can be a challenge. As a leader, you need to create a process that gives a new hire the ability to understand your team’s unique workflow and goals, and also ensure that they are fully equipped to start working and secure their first wins. These few months are so […]. The post Suneet Bhatt on the best onboarding practices for a distributed startup appeared first on RealtimeBlog | A blog by RealtimeBoard

Prianka Rayamajhi on aligning the Copper design team around a shared vision

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Leading tech companies are often the first to test out innovative methods of work, so it’s no surprise that they’re also looking for ways to collaborate efficiently on complex projects. We talked to Prianka Rayamajhi, an experienced Product Design leader, and asked her about the best practices for visually documenting and collaborating on cross-functional projects […].

Ben Holland-Arlen on how the Salesforce UX team is working remotely

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Leading tech companies are often the first to test out innovative methods of work (like Agile), so it’s no surprise that they’re also beginning to hire remote workers and organize distributed teams. This approach allows them to attract best talent while reducing costs. We talked to Ben Holland-Arlen, an experienced UX leader, and asked him about […]. The post Ben Holland-Arlen on how the Salesforce UX team is working remotely appeared first on RealtimeBlog | A blog by RealtimeBoard

Agile 63

Remote team meeting etiquette: how to stay polite in a distributed team

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Remote team meeting etiquette: how to stay polite in a distributed teamBeatrix Bodó Product Designer at FrontìraNowadays, we don’t have to be in the same space as our team to do our jobs. Instead, we use video conferencing and virtual meeting tools to stay in touch and collaborate across multiple locations.When we meet face-to-face, it’s much […]. The post Remote team meeting etiquette: how to stay polite in a distributed team appeared first on MiroBlog | A blog by Miro

Blog 59

Your 2-Part Metrics Audit for High-Value Products

Speaker: Sam McAfee, Product Development Consultant, Startup Patterns

You know what they say: what's measured improves. As product managers we're in a golden age of being able to get all sorts of metrics and run all sorts of experiments. But what are your measurements and analytics focused on? Are they really truly objective? Do they contribute to the ultimate vision of your product? And is everybody clear on that vision? Join Sam McAfee, Product Development Consultant, as he takes you through a two-part measurement audit. First, you'll learn how to make sure your measurements actually align with your product strategy. And second, you'll learn how to evaluate your culture of using measurements, so future experiments will more consistently provide high-value results.