Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

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Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. For larger companies to best utilize JTBD, you have to filter buyer behavior into quantitative data sets. It’s almost like theory development, to understand how to look at big data.

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User Testing Customer Experience Reporting Tools Research Software 202

The Product Coalition

MARCH 15, 2021

It’s really hard to make predictions about what will happen in 2021, but we may surely say what technologies will remain at the peak of fame and will be used everywhere in front end development app. The library was firstly used in the Facebook news feed in 2011, then in Instagram in 2012, and in 2013 the code was opened for everyone.

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Development Data Visualization Framework Technology 187

The Product Coalition

APRIL 7, 2021

Probably, you look for a research-based recommendation of a reliable app development service provider too. After investigating the top mobile app development companies on Clutch and The Manifest, as well as researching their service offering and client feedback, we have compiled this list of the industry leaders in Poland. sk and Bia?ystok.

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Research Software Feedback Software Artificial Inteligence User Testing 150

BrainMates

SEPTEMBER 8, 2019

This blog was originally written in 2011 and updated in September 2019. What are the best tools to manage stakeholders? Use some of the tools identified below for better stakeholder management. Power mapping tools. Adrienne Tan. But what exactly is stakeholder management? Three steps for great stakeholder management.

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Data Visualization Weak Development Team Management Management 92

The Product Coalition

FEBRUARY 25, 2024

From its humble beginnings as a DVD rental service to its current status as a global streaming powerhouse, Netflix’s evolution has been marked by relentless innovation and strategic adaptation to changing market dynamics. The company also leveraged data analytics to personalize recommendations and improve the user experience.

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Analytic Tools Entertainment Customer Experience Data Visualization 143

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. Of them, 50% said their companies have never run pricing studies, and only 25% reported even A/B testing a pricing change.

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Data Visualization Product Research User Testing Research Software 131

Userpilot

JULY 29, 2024

Essentially, it’s about understanding the buyer’s pain points and using strategic messaging to position the product as a solution to their challenges. Having thoroughly researched user personas at your disposal helps tailor your messaging and positioning to resonate with your target audience.

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Research Software Feedback Software Product Marketing Reporting Tools 104

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. Retiring the report is a bittersweet moment for many of us here, but a necessary step to deliver more advanced analytics capabilities to our customers.

Data Visualization 45

Data Visualization Reporting Tools Customer Feedback Analytic Tools 45

Userpilot

JANUARY 10, 2022

Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. Trends in customer health score data can tell you if your business changes are having a positive impact. Defining customer success is the first step to crafting a CS game plan. Churn rate.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Mixpanel

AUGUST 7, 2018

Ultimately, the Hinge team turned to the data to make their decision. Only one in 500 Hinge swipes led to a phone number exchange, and 81 percent of Hinge users reported that they had never found a long-term relationship through a swiping app,” says Tim MacGougan, Chief Product Officer at Hinge. Communing with customers.

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Data Visualization Customer Feedback User Testing Customer Experience 65

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. Crowley’s SaaS offering Clarity promises to use data to make major cost and energy savings to reverse this trend. Norman: Yeah, definitely.

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Reporting Tools Transportation Travel Data Visualization 183

Gainsight

OCTOBER 23, 2019

So, with the intention of helping others in our position, I blocked out a few hours one Friday afternoon to format a list to share with other CS leaders. For completeness, I scoured the web and asked every customer success leader I knew which tools the customer success teams at their companies and clients were using everyday.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. Even more interesting from a business perspective, last year they converted entirely to a subscription-based pricing model for their services.

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User Testing UX Data Visualization Research Software 73

Userpilot

MARCH 5, 2021

Switching to a paid trial maintained their revenue growth and changed their brand positioning for the better. A free trial vs paid trial is a better growth tool and should be used when testing the product-market fit, for products dependent on outside capital, and with a small userbase. Source: ImgFlip.com. Let’s see how below.

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User Testing Data Visualization Customer Experience Customer Feedback 98

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. And we do this at internet scale with modern next-gen tools that grow with you. Enjoy this time. We’ll help.

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Feedback Software Customer Communications Reporting Tools Events 118

The Product Coalition

FEBRUARY 22, 2021

resulting in personal agendas being pursued, A complex, multi-layered reporting structure within organizations that filters as well as delays the flow of information, thus impeding communication and decision-making. This bias seems to apply to products and services, too; think of Ikea: people value what they created over other products.

Product Research 107

Product Research User Testing Customer Experience Reporting Tools 107

UX Studio: Product Management

FEBRUARY 26, 2019

This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. A San Diego-based UX design agency, Telepathy originally started as a web design firm in 2011 and later became a UX agency. I have spent more than 15 years with UX design agencies. Ideo website.

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PMLesson's Ace the PM Interview

APRIL 2, 2020

Data Science is a booming field in today’s marketplace. According to the Economist , the world's most valuable resource is no longer oil, but data. Millions of data science jobs are opening up to accommodate this increasingly data-driven economy. Want to take the first steps in becoming a data scientist?

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Data Visualization Artificial Inteligence Technical Review Software Review 52

Userpilot

MARCH 29, 2022

Created in 2011, Zoom has over 300 million participants every day globally. The consumer demands better products and better experiences from the tools and products they use. Self-service product adoption. What ignites growth is a positive customer experience. Data-Driven strategies. Customer comes first.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

The Product Coalition

SEPTEMBER 9, 2019

Ever looked at your analytics dashboard and wondered “what am I going to do with this torrent of data thrown at me? A cleaner daily/weekly tracker on mail and a clutter-free web dashboard or TV screen highlighting just the key metric would have a larger impact (in a positive way) on the team’s performance.

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Data Visualization Customer Experience Analytic Tools Dashboard 67

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

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User Testing Research Software Data Visualization Feedback Software 98

UX Planet

DECEMBER 19, 2023

For those of you who don’t remember, in 2011 there were 85 million Blackberry subscribers worldwide (at its peak), and that number started to diminish dramatically as IOS and Android devices took the smartphone world by storm. I can candidly state this was the case for a Blackberry application.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

Modus Create

MARCH 17, 2021

When Modus Create was founded in 2011, our founders wondered what the world would look like when everyone has a smartphone. In 2015, they predicted that every business will become a digitally-enabled business. A world where unlimited data is as accessible as air. Explore open positions at Modus Create.

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Artificial Inteligence Data Visualization Technical Review Analytic Tools 52

UX Planet

JANUARY 23, 2024

In 2011, right as Facebook was at the peak of their upward momentum, public sentiment was beginning to turn against the company for the first time, less than a year after The Social Network came out. And Google were ideally positioned to do so. But, by 2011, social networks were an appliance, not a nightclub. That’s not cool.

Feedback Software 91

Feedback Software User Testing Customer Experience Customer Feedback 91

freshtrax

MAY 9, 2019

hoku earthquake happened in 2011, credit cards were not usable because of the power outage. According to the research conducted by NTT data , only a third of restaurants in Tokyo accept credit card (as of October 2017). Japanese men are more positive about the cashless society, but still, 41% of them are against it. When the T?hoku

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Research Software User Testing Marketing Customer Feedback 81

UX Studio: Product Management

SEPTEMBER 16, 2021

As an expert design agency, we offer product design, and user experience research services, UX consulting, and customized solutions to address our clients’ challenges. The value we deliver to our clients and the positive impact from our work has been recognized by Clutch, the top rating and review platform for business services providers.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

UX Studio: Product Management

DECEMBER 7, 2022

“It is a capital mistake to theorize before one has data.” – we couldn’t agree more with this quote from Arthur Conan Doyle. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Their main services: UX research. They mainly focus on.

User Testing 52

User Testing Research Software Product Research UX 52

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. Even more interesting from a business perspective, last year they converted entirely to a subscription-based pricing model for their services.

User Testing 40

User Testing UX Data Visualization Research Software 40

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. It’s obvious that these tools were developed with little or no customer participation. Blank defines customer development as a process of obtaining customer insights that can be used to create, review and optimize the ideas in product development.

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User Testing Customer Feedback Product Research Customer Experience 67

DISQO

OCTOBER 10, 2019

And, according to Nielsen , the trend is bigger than ever: Sales of pumpkin spice products have grown by 79% since 2011, totaling $361 million. And, according to Nielsen , the trend is bigger than ever: Sales of pumpkin spice products have grown by 79% since 2011, totaling $361 million.”

User Testing 49

User Testing Positioning Definition Naming 49

DISQO

OCTOBER 10, 2019

And, according to Nielsen , the trend is bigger than ever: Sales of pumpkin spice products have grown by 79% since 2011, totaling $361 million. And, according to Nielsen , the trend is bigger than ever: Sales of pumpkin spice products have grown by 79% since 2011, totaling $361 million.”

User Testing 40

User Testing Product Research Feedback Loop Positioning 40

DISQO

OCTOBER 10, 2019

And, according to Nielsen , the trend is bigger than ever: Sales of pumpkin spice products have grown by 79% since 2011, totaling $361 million. And, according to Nielsen , the trend is bigger than ever: Sales of pumpkin spice products have grown by 79% since 2011, totaling $361 million.”

User Testing 40

User Testing Product Research Feedback Loop Positioning 40

Business of Software Conference

MAY 15, 2019

And it was all predicated on trying to deliver media services to mobile phones. So they pushed the idea that they would have really cheap services and cheap voice technology. In fact one of the guys that we used to create a remix for the bands he progressed by himself and he’s now in a position where. MarquisJet.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

Q: When you first transitioned into Product around 2011 from your role back then as a VMWare architect, how was the process like? While cloud offers great opportunities in terms of global reach, it also comes with its own set of challenges surrounding security, data governance and privacy.

Customer Experience 40

Customer Experience Technical Review Technical Advisors Product Management 40

Intercom, Inc.

AUGUST 26, 2021

But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. The loyalty comes from the positive overall product experience, but also customer experience. We realized all businesses need a positive customer experience, and the tooling just wasn’t there.

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Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Coalition

MARCH 4, 2024

Jan had accidentally created a messaging service. He quickly realized that the status app needed to be upgraded to an internet-based instant messaging tool leading to the development of WhatsApp Version 2.0. Concerns arose regarding potential privacy violations and data integration between the two platforms. billion in 2023.

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Analytic Tools Customer Experience Data Visualization User Testing 145