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Negative User Feedback? Handle it like Bill Gates!

Userpilot

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! You’d probably pass the Turing Test! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. You’re a human!

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Customer Education & Training: The Investment That Keeps on Giving

Gainsight

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

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What Can You Expect From Today’s Customer Analytics Landscape?

Indicative

Experts predict the Customer Analytics market will top $24 billion by 2025. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive. But inside many companies, customer data sits in silos, requiring technical know-how to access and analyze it.

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Webinar: What to Do Before and After a Mobile App Launch to Improve Customer Experience

Alchemer Mobile

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

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Book Review: “Badass: Making Users Awesome”

Folding Burritos

That is, if we’re making a video editing app, our goal should be for the user to be badass at producing great videos. This will lead to that user naturally recommending our product or service within her social circles and thus create a virtuous cycle of success. But as in learning any complex skill, it takes time and effort.

Books 170
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The art of the pivot, part 2: How, why, and when to pivot

Lenny Rachitsky

And who knows—if you give it just a bit more time, it could still work! As Dalton Caldwell (Managing Director at Y Combinator), in his legendary talk on pivoting points out, pivoting is all about opportunity cost: “[Pivoting] gets more shots on goal to try to find this elusive thing [called product-market fit].

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Ask an expert: Yariv Azatchi on adapting to challenges and driving value to users in changing times

Mixpanel

Promo.com was founded in 2012 as a world-leading online video creation platform and cloud-based video-making service for businesses. Members of our business plan can power their video projects with footage from the latest real-time events, celebrities, sporting events, news, and more. Tell me about the company. When was it founded?