Business of Software Conference

MAY 10, 2024

A Success Disaster Fast forward 5 years to 2012. He often looked troubled but this time he seemed particularly down, almost Eeyorish. My favourite use case was using them as the prize for a team challenge at Business of Software Conference USA 2012 where we had pre-installed a startup disk on each device. Unsubscribe any time.

Startups 45

Startups Events Customer Experience 45

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? 99 / hr Headquarter: Warsaw Fireart Studio is one of the leading custom software development companies in Poland. The modern world is now built on software. Fireart Studio Min. Stepwise Min.

Analytic Tools 138

Analytic Tools Research Software Software Developers Software Development 138

UX Planet

FEBRUARY 2, 2024

The presence of charitable organizations that house donation platforms can also help those in need apart from government efforts (Zhang et al., The challenge in using donation platforms is low user participation and low user engagement (Golrang & Safari, 2021).

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Business of Software Conference

MARCH 5, 2021

It’s strange to think that in a few short hours I’ll press ‘End Meeting For All’ for the final time, and that’ll be it. Lesson #1 – Make Your Users Awesome. The first BoS video I watched was Kathy Sierra’s seminal talk from BoS USA 2012, ‘ Building The Minimum Badass User ’.

Customer Experience 52

Customer Experience CTO Events Customer Feedback 52

The Product Coalition

MAY 16, 2021

The agency also has huge experience in software development for startups, small and mid-sized businesses. With 7-year-experience in serving clients remotely, Fireart has already shipped 700+ successful projects for over 200 clients around the globe. It was founded in Los Angeles in 2012. Sidebench is recognized as Inc.

Analytic Tools 121

Analytic Tools Research Software Startups Development 121

Indicative

OCTOBER 22, 2020

We get it – retaining your customers is hard work. The average worldwide retention rate in mobile apps from 2012 – 2019 was less than 35%. This means product teams have to work hard to improve onboarding and engagement to retain customers. Understanding the usage patterns of your existing customer base is critical.

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

Mixpanel

SEPTEMBER 28, 2020

With some 260 million monthly active users, Viber messenger is the world’s number-three messaging app. In the latest installment of our Metrics that Matter series, we’ll learn: How Viber defines an active user What retention strategies work on the very newest users How Viber prioritizes what to build next.

Customer Experience 72

Customer Experience Data Visualization Messaging Positioning 72

Gainsight

DECEMBER 20, 2020

No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from morning breakfast to late at night in a bar—he always remembers to ask his patented question: “What did you learn this year?”. Specifically, the Customer Success world learned 10 important lessons in 2020: 1. Customer Success Is a Unicorn.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Product Innovation Educators

AUGUST 10, 2020

The Product Team Performance study has been identifying the characteristics of high-performing teams since 2012. 2:50] Tell us about the survey of product managers you’ve done since 2012. This will also increase product team members’ commitment to their work efforts as they understand the value of their work. [17:58]

Weak Development Team 84

Weak Development Team Product Research Reporting Tools Data Visualization 84

Userpilot

OCTOBER 26, 2022

An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

Izenda

APRIL 13, 2020

People vs Users. In 2012, Twitter CEO Jack Dorsey even urged the tech industry as a whole to completely abandon the term “user.” In 2012, Twitter CEO Jack Dorsey even urged the tech industry as a whole to completely abandon the term “user.” Users vs People. In other words, users are not real.

Customer Experience 60

Customer Experience Product Management Product Manager Entertainment 60

Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. The company specializes in creating online forms and surveys that are dynamic and customizable to users’ needs.

Research Software 52

Research Software Artificial Inteligence Data Visualization Product Research 52

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. 2012 – the Inception. From there we put together a basic roadmap and started writing user stories.

User Testing 118

User Testing Weak Development Team Onboarding KPIs Customer Experience 118

freshtrax

JUNE 16, 2021

This is where the human supervision of the machine will come into play, as well as quality assurance checks of not just what’s translated but, of course, user experience. Nescafe, from Swiss company Nestle, offers a completely different experience in their Japanese website than their US counterpart. Credit: [link].

User Testing 111

User Testing Research Software Customer Experience Inbound 111

Mind the Product

FEBRUARY 20, 2019

He was the VP of Product at blogging platform Six Apart, created new media properties and influential content creators as VP Artist Development at Say Media, and then led Product and Design at Twitter from 2012 to 2014. Teresa is a product discovery coach who helps teams adopt user-centered, hypothesis-driven product development practices.

Research Software 101

Research Software Analytic Tools User Testing Artificial Inteligence 101

The Accidental Product Manager

JANUARY 29, 2024

In the past they had focused on what they needed to do to make their auto product more attractive to customers. Now they are starting to understand that it may be the software that goes into their auto product that will capture customers. Now is an exciting time to be an auto product manager.

Download 73

Download Product Management Product Manager Automotive 73

The Product Coalition

FEBRUARY 1, 2022

A product or feature might have been successful at the time of release, but technical capabilities improve and user expectations evolve. One of the most successful pivots was from a dating site that dramatically reduced its vast number of features based on the highest user engagement. Odeo was a small podcasting startup in 2005.

Weak Development Team 121

Weak Development Team Technical Review Workshop Customer Feedback 121

The Product Coalition

FEBRUARY 5, 2021

His topic of choice was how to make the existing technology for detecting solids within a fluid provide the same (or better) results at a lower production cost than the market offerings at the time. In the academia of applied science in 2012 it was not common practice to think about design and user experience.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

Lenny Rachitsky

DECEMBER 27, 2023

She joined Pinterest in 2012 as their first PM and launched their first search and recommendations features. Marketplace founders should first focus on users whose platform experience will be most superior to their substitute solutions. Consumer social founders should ditch MAU metrics in favor of growing engaged users.

Framework 88

Framework Startups B2B Customer Experience 88

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. Customers didn’t understand the app’s value, and sales were low.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Mind the Product

AUGUST 30, 2018

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The talks were the best talks I’ve heard in a very long time. Democratising Online Controlled Experiments by Lukas Vermeer.

Research Software 155

Research Software User Testing Customer Experience Product Research 155

Business of Software Conference

MARCH 22, 2023

Saielle’s approach to org design was informed by her time as a volunteer in the wake of hurricane Sandy in October 2012. Unsubscribe any time. She elevates those around her to perform better to deliver high quality products. Join our friendly list for event updates, ideas & inspiration. We will never sell your email address.

Customer Experience 40

Customer Experience Events User Experience Information 40

The Accidental Product Manager

OCTOBER 9, 2023

Delivering products to customers in cars is becoming more popular Image Credit: Michael Steeber As product managers our job is to create products that our potential customers will want. We don’t often spend a lot of time thinking about how we are going to deliver our products to our customers. However, perhaps we should.

Product Management 73

Product Management Product Manager Banking Management 73

Amplitude

MARCH 16, 2020

When I received my CSPO certificate back in 2012, I was sure that I knew everything about building great digital products. All I had to do was to make sure that my user stories contained enough detail and followed the template. I prioritized increasing sprint velocity and keeping deadlines over continuously improving user behavior.

Product Research 125

Product Research Customer Experience User Testing Research Software 125

Mind the Product

DECEMBER 13, 2018

Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience. He’s also worked as Chief Marketing Technology Officer at Holiday Extras, where he was responsible for all areas of technology, marketing and customer acquisition.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Government 111

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

Education 40

Education Vision Customer Experience Differentiation 40

Intercom, Inc.

APRIL 8, 2021

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? About 10 years ago, I started the journey with Cliniko. Dee: Yeah.

Healthcare 211

Healthcare Data Visualization Customer Experience Weak Development Team 211

Mind the Product

DECEMBER 5, 2017

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The talks were the best talks I’ve heard in a very long time. Remaking the Making Company – From Technology to Experiences by Maria Giudice.

Customer Experience 0

Customer Experience Customer Feedback Technology Product Strategy 0

The Product Coalition

DECEMBER 14, 2019

These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently. The company specializes in creating software solutions that help both customers and employees of financial organizations to be able to leverage the latest technological advancements.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

The Accidental Product Manager

MAY 20, 2019

So if you are running a business and you’d like to keep your customers aware and informed about what products you are offering, what’s the best way to go about doing this? Email is a powerful way to get in touch with potential customers. This is up an amazing 85% since 2012. What’s Next For The Circular.

Data Visualization 116

Data Visualization Product Management Product Manager Advertising 116

The Product Coalition

MAY 13, 2019

Creating ‘Mortgage Customers for life’?—?Using Most customers eventually leave. By now we are all familiar with the average customer life cycle. The opportunity to refinancing existing customers and cross selling other products would be too good to pass. But is there a way we can retain customers for life?

Framework 60

Framework Customer Feedback User Testing Data Visualization 60

Mind the Product

JUNE 22, 2018

He speaks about his experiences of engineering innovative Kenyan payment systems such as M-Pesa and M-Shwari, and of reinventing how we manage asthma conditions using simple computing tools. The service lets customers manage their finances with their mobile phone. Its customer base grew to over 10 million within a couple of years.

Data Visualization 95

Data Visualization Banking Weak Development Team Customer Experience 95

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

People-First Product Leadership

JUNE 25, 2023

After introducing myself, I shared that even though I’m up on the stage, I have times where I feel like I'm an imposter. Throughout my career, I’ve found product people experience imposter syndrome more than other professions as we tend to be generalists interacting in a world full of specialists. What is imposter syndrome?

Customer Experience 52

Customer Experience Books Definition Feedback Software 52

The Accidental Product Manager

DECEMBER 4, 2023

Much of what the Subway product managers have been spending their time doing has been looking for ways that they can power the chain’s expansion. Sales hit a peak of $18 billion back in 2012 and then they fell for years afterward. They had gotten lucky because for the longest time, Subway had no real competition.

Product Management 73

Product Management Product Manager Management Management 73

Sachin Rekhi

MAY 7, 2022

His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. So this past week I decided to re-read Peter Thiel's Zero to One , another New York Times best seller, that he published in 2014 based on lecture notes from a course on startups he taught at Stanford in 2012.

Weak Development Team 112

Weak Development Team Reporting Tools Advertising Startups 112

NextBigWhat

APRIL 5, 2021

It is quite natural for any company to follow the industry trend of naming pricing plans – after all, use the nomenclature what others are using, as customers (we hope) understand these nomenclatures quite well. If I tell you that you’re on the “3 DVDs-at-a-time” plan it is much clearer than telling you that you are on the “Gold” plan.

Naming 71

Naming Education Customer Experience Strategy 71