Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. It’s becoming a less and less reliable model for how customers actually engage with brands and businesses.

Customer Experience 207

Customer Experience User Testing Customer Feedback Weak Development Team 207

The Product Guy

JUNE 25, 2018

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. Identify at least one solution to solve the problem.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity. Take Microsoft Office as an example.

Product Research 226

Product Research Customer Experience User Testing Analytic Tools 226

UX Planet

FEBRUARY 5, 2025

For example, the more technical the product, the larger the designers technology gap that must be filled by an engineer. Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Im looking at you, in-house enterprise solutions.

Technical Advisors 77

Technical Advisors Analytic Tools Feedback Software Reporting Tools 77

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Mind the Product

OCTOBER 20, 2016

Specifically, looking back on my journey of inheriting legacy app builds and a rapidly evolving customer, whilst working within an organisation with a deeply entrenched culture of mobile last. Leave no wo(man) behind – the importance of listening to your Internal Users. Inheritance Tax.

Research Software 150

Research Software Feedback Software User Testing Marketing 150

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started! What is concept testing?

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. TL;DR Product-led growth (PLG) is a business strategy that relies on the product itself to acquire , activate, and retain customers.

Feedback Software 105

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Digital products allow companies to easily collect customer feedback in-app.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

The Product Coalition

SEPTEMBER 7, 2024

Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. That’s key when you’re thinking about the metrics your app tracks. Other apps have also found ways to manage failure.

User Testing 146

User Testing Customer Experience Customer Feedback Research Software 146

Alchemer Mobile

OCTOBER 2, 2018

We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit. So as everybody knows, as technology evolves, brands and all industries are continuing to adopt, connecting their digital and physical experiences. I think everybody has that app on their phone.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

The Product Coalition

DECEMBER 5, 2021

A few weeks ago I launched Product Gears ( [link] ), which is a platform for collecting and managing feedback. What better place to find these two types of users than Product Hunt. We’re first-timers on Product Hunt, although we had used the site since 2014 yet we had never submitted a product. Preparing for the launch ??

Feedback Software 156

Feedback Software Customer Feedback User Testing Customer Experience 156

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. The projects there range from a music marketplace to a pet health tracking app. It is proven to be an effective system.

UX 136

UX Research Software Feedback Software User Testing 136

Product Innovation Educators

MARCH 27, 2023

We conducted two more retrospective analyses covering 2004-2013 and 2014-2021. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. Winners come up with tools to evaluate projects based on critical criteria.

User Testing 223

User Testing Crowdsource Healthcare Finance 223

Product Management Unpacked

APRIL 25, 2019

In order to do so, you must establish a plan, build trust and initiate systemic change to mitigate challenges. A listening tour is time set aside to gather information and input through collecting insights, ideas and context from others before making new decisions. Under times of duress, a leader must act decisively and effectively.

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

ProductPlan

APRIL 9, 2020

Carlos founded Product School in San Francisco in 2014. This form of user research fills in the gaps that hard data can’t. It tells you about your customer’s opinions, what they’re thinking, and how they feel about your product. Customer interviews : A good way to get in-depth feedback, but takes time and resources.

Product Research 105

Product Research User Testing Research Software Data Visualization 105

The Product Coalition

JUNE 9, 2023

They introduce a common language and a platform that encourages individuals to voice concerns, propose ideas, and engage in discussions. Roadmaps serve as a critical tool in promoting transparency. This leads to clarity, limits misunderstandings, and promotes efficient collaboration among employees, stakeholders, and customers.

Roadmap 147

Roadmap Data Visualization Customer Experience User Testing 147

Usersnap

NOVEMBER 4, 2021

Check out these engaging pop-up examples to help you reach more of your users. A good SaaS team knows that every design choice stems from one place — user feedback. And what’s worse than bad feedback? No feedback at all. Silent users are a bit of a mystery. One solution to this is the humble pop-up.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software User Testing Analytic Tools 52

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. Q: Adjust expanded to Japan in 2014. A: The Japanese mobile app market is one of the most advanced in the world. Opening a new global office in Japan.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. These are meticulous comic-book style portraits filled with insights, details and jokes compiled by the employee’s manager and team to represent that person’s life both inside and outside the office. Let me explain. How did it all begin?

User Testing 151

User Testing Customer Feedback Feedback Software Software Review 151

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? However, their effects help users navigate.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. 2014: Product design course As knowledge sharing was a driving force across the team from the early days, we started our Product Design course early on.

Research Software 90

Research Software UX Feedback Software User Testing 90

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

UX Planet

APRIL 12, 2024

The concept of the User Experience Designer emerged, essentially taking over the role of the Information Architect and Interactive Designer, though I still remember interviewing Designers who essentially considered UX to be the creation of Wireframes (reinstating the obvious: it’s not). Full Stack Product Designers.

Research Software 111

Research Software Analytic Tools Feedback Software User Testing 111

UX Studio: Product Management

JANUARY 25, 2022

Moreover, we will share our expert insights and practical tips on choosing the best web design Manchester company for your business. If you need help with product design or user experience research, contact us at UX studio. In this article, we will talk about the top web design companies in Manchester and beyond.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Mixpanel

JUNE 3, 2019

MAU, or Mobile Apps Unlocked, is a gathering of 2,500+ leaders from top mobile brands around the world that takes place every spring in Las Vegas. Gil Sadis, VP of Product at Lemonade, joined this year to share how his team used customer data to increase their users by 500% in just three years.

Data Visualization 69

Data Visualization Analytic Tools Information Feedback Software 69

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. But here we are.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85