UX Studio

DECEMBER 14, 2023

2014: Product design course As knowledge sharing was a driving force across the team from the early days, we started our Product Design course early on. We facilitated 13 courses in a row, one in each semester starting in 2014 Autumn, up until the Pandemic interrupted our nice sequence in 2020.

Research Software 89

Research Software UX Feedback Software User Testing 89

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. Feedback menus appear in front of the screen content, usually shaped as a circle with an icon in the center.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. How to use technology to create something. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Gainsight

APRIL 12, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. Invest in back-office systems early.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. The 2014 edition continues the trend, listed as Amazon’s number one book in User Experience and Website Usability and appearing on multiple best-of customer experience book lists. By Usersnap.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Alchemer Mobile

JUNE 20, 2019

In fact, most brands hear feedback from less than one percent of their customer base. But we know that customer feedback is absolutely critical, and that we need to be gathering it at the right times and places. Negative feedback is like pain – it’s a warning that there’s something wrong and that you should do something about it.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. The 2014 edition continues the trend, listed as Amazon’s number one book in User Experience and Website Usability and appearing on multiple best-of customer experience book lists. By Usersnap.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. The projects there range from a music marketplace to a pet health tracking app. It is proven to be an effective system.

UX 96

UX Research Software Feedback Software User Testing 96

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

UX Studio: Product Management

JANUARY 25, 2022

The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch. Their staff is professional, responsive, and knowledgeable.” — One of the former clients shared his feedback on Google.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

The Product Coalition

JUNE 9, 2023

They introduce a common language and a platform that encourages individuals to voice concerns, propose ideas, and engage in discussions. Roadmaps serve as a critical tool in promoting transparency. Roadmaps foster collaboration  — a force driving innovation, by offering a platform for idea exchange and feedback.

Roadmap 119

Roadmap Data Visualization Customer Experience User Testing 119

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software Feedback Software User Testing 52

ProductPlan

APRIL 9, 2020

Carlos founded Product School in San Francisco in 2014. Customer interviews : A good way to get in-depth feedback, but takes time and resources. App store reviews: Sometimes the qualitative data comes to you! What other solutions do you know of/have tried? What do you envision being the solution for X?

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Product Management Unpacked

APRIL 25, 2019

In order to do so, you must establish a plan, build trust and initiate systemic change to mitigate challenges. I first saw this method enacted when I was a young product leader at a publicly-held enterprise software company. Acknowledge their feedback and show that you are listening by always responding thoughtfully.

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148

Amplitude

DECEMBER 12, 2018

In 2014, data predicted that less than 0.01% of mobile apps would be considered a financial success by 2018. We don’t know how true this prediction ended up, but the data remains a stark reminder that building a successful mobile app requires a combination of expertise, dedication and innovation. Why is Pre-Planning Important?

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

The Product Coalition

AUGUST 18, 2018

While managed service is a great way to introduce an advertiser to a new technology, it doesn’t allow for much transparency for the advertiser. Early on, through user research, surveys and client interviews, we were able to validate that majority of our clients really wanted a self-service tool.

Data Visualization 60

Data Visualization Reporting Tools Technical Review Feedback Software 60

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Mixpanel

JUNE 3, 2019

MAU, or Mobile Apps Unlocked, is a gathering of 2,500+ leaders from top mobile brands around the world that takes place every spring in Las Vegas. Mixpanel was one of the first tools the team purchased in their very early days, and has been a required training during new hire onboarding ever since.

Data Visualization 69

Data Visualization Analytic Tools Information Feedback Software 69

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Faking the human interaction with AI can hurt you.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Roman Pichler

MAY 10, 2016

Taking into account the questions and feedback of the attendees allowed me to refine the book’s value proposition—and improve the workshop. In September 2014, I had a first version of the book available for review—MVP number two. The feedback I received was mixed. Leveraging Negative Feedback and Failure.

Books 145

Books Product Research Feedback Software Workshop 145

Alchemer Mobile

OCTOBER 2, 2018

So as everybody knows, as technology evolves, brands and all industries are continuing to adopt, connecting their digital and physical experiences. I lead the product management team that’s focused on the Starbucks app on both iOS and Android, as well as our web experiences. I think everybody has that app on their phone.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Consider a Thai software engineer who got offended by a Russian-American engineer’s comment on his pull request and then refused to work with him ever again. 2: Abandon Leadership Colonialism.

Weak Development Team 140

Weak Development Team Product Management Product Manager Management 140

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. In May 2019, he launched a new email newsletter: Cybercultural. I stayed on until October 2012.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. In May 2019, he launched a new email newsletter: Cybercultural. I stayed on until October 2012.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

Department of Product

MAY 22, 2020

by definition, it won’t please everyone (and if it’s a reimagination of a 30yr old popular/global product, will displease many) pic.twitter.com/LaJ6oJlwcD — scott belsky (@scottbelsky) November 7, 2019 The feedback on the first version of the app was brutal. I recommended the app to lots of friends and family. You guessed it.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products. Digital products allow companies to easily collect customer feedback in-app. Dive in to find out!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Choose Your Virtual Events Platform Wisely. We made a Virtual Event Platform Evaluation template for you to use as a starting point.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? You could build a B2B/SaaS company that does $50 million in revenues even with a few hundred customers. That said, a lot of B2B/SaaS companies (Dropbox, Mailchimp etc.) Indirect feedback through sales/success can only help to a certain extent.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Good Product Manager

JULY 27, 2015

We’ll cover several categories of new tools and technologies specifically designed for product management use that have the potential to can improve both the efficiency and performance of product managers. August 26: The Keys to Succeeding With Integrated Solutions. What’s Hot on Twitter.

Workshop 79

Workshop Research Software Feedback Software Technical Review 79

The Product Guy

JUNE 25, 2018

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. Identify at least one solution to solve the problem.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Gainsight

MARCH 19, 2020

Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. Do they want to use a different video technology than the one you prefer? And the in-product interaction becomes a rich source of data and feedback for future personalization. Blake Swanson.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Mixpanel

JUNE 3, 2019

MAU, or Mobile Apps Unlocked, is a gathering of 2,500+ leaders from top mobile brands around the world that takes place every spring in Las Vegas. Mixpanel was one of the first tools the team purchased in their very early days, and has been a required training during new hire onboarding ever since.

Data Visualization 40

Data Visualization Information Analytic Tools Feedback Software 40

Mixpanel

SEPTEMBER 11, 2019

Has there been positive or negative user feedback for your product? Let’s say that you want to launch a new product feature, but early user feedback suggests that it makes the product difficult to navigate. Dating app Hinge understands this well. In the same way, product design should be influenced by more than just data.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Product Innovation Educators

MARCH 27, 2023

We conducted two more retrospective analyses covering 2004-2013 and 2014-2021. Another example is Novazymes, a biotech company, which created their own crowdsourcing platform for their employees. Winners come up with tools to evaluate projects based on critical criteria. They had tremendous success.

User Testing 83

User Testing Crowdsource Healthcare Finance 83