Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? In this guide, we’ll provide step-by-step processes to generate hard, actionable data and clear strategies for making the most of your relationship with your customers. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Roman Pichler

JANUARY 8, 2019

This requires some user research and product discovery work, for example, observing users and conducting problem interviews, as well as analysing any analytics data you may have available. A great way to leverage the data you’ve collected and discover improvement opportunities is to create a consumption map.

Product Research 224

Product Research Customer Experience User Testing Analytic Tools 224

AB Tasty

JULY 3, 2025

From CEOs and Founders to CRO Managers and more, these experts share the lessons they’ve learned throughout their careers in experimentation at top tech companies and insights on where the optimization industry is heading. Instead of promising final outcomes, Lukas emphasizes embracing uncertainty to make better, data-informed decisions.

User Testing 52

User Testing Data Visualization Research Software Analytic Tools 52

Product Talk

AUGUST 12, 2020

It’s a monthly subscription service, and our blend will change over time as the dog ages, responding to their specific needs. We launched in the UK in 2014 and we’re now in nine different countries across Europe. Tell us about yourself and your role. How would you describe your team’s overall purpose and goals?

Product Research 295

Product Research Onboarding KPIs User Testing Customer Experience 295

Good Product Manager

DECEMBER 8, 2014

SiriusDecisions Field Guide Product Management Tools. Few product managers are using tools designed specifically for product management. Most are using tools designed for other purposes (e.g. Most are using tools designed for other purposes (e.g. Have a great rest of 2014 and see you again soon in 2015!

Reporting Tools 74

Reporting Tools Research Software Data Visualization Product Manager 74

Mind the Product

APRIL 20, 2017

Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003. While not originally intended as a tool for professional communication, the platform has evolved to be the main communication channel for a lot of businesses. Enterprise WeChat (WeChat for Work).

Development 202

Development Data Visualization Transportation Customer Experience 202

Mind the Product

OCTOBER 27, 2016

As long ago as 2014, the Harvard Business Review was talking about how marketing can no longer rely on the funnel. But, there is an alternative model, devised by consulting firm McKinsey, that gives us a bit more insight into today’s consumer behaviour: the Loyalty Loop. Retention has become everyone’s top priority.

Customer Experience 207

Customer Experience User Testing Customer Feedback Weak Development Team 207

The Product Coalition

MAY 16, 2021

The selection of companies is based on data provided by Clutch, GoodFirms, Business of Apps, and Mobile App Daily. The company provides design and mobile app development services for businesses of all types. Since its establishment in 2014, the company has been delivering full-stack product development services for businesses globally.

Analytic Tools 164

Analytic Tools Research Software Startups Development 164

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. Concept testing is a market research method used before launching a product or service. Through concept testing, you gather tangible data from real users. Book a demo and get started!

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Intercom, Inc.

SEPTEMBER 28, 2021

This is a natural evolution for many SaaS tools as they move towards a healthier economic model, as captured in Christoph Janz’s seminal 2014 blog. We’ve built mechanisms to help us seek inputs from customers we don’t hear from using interviews, surveys, and data analyses”. So, how do we do that at Intercom? Well, it’s hard.

Feedback Software 249

Feedback Software Product Manager Product Management Customer Feedback 249

The Product Coalition

FEBRUARY 14, 2022

Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. He mentioned the example of Waze predicting where you are going (home, work, etc.) With data science teams, however, there is a feeling that they know better?—?they

User Testing 158

User Testing Product Manager Product Management Data Visualization 158

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. To keep track of what has been validated for delivery and development, a roadmap is your best tool.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Mixpanel

SEPTEMBER 11, 2019

Speaking about the rollout in 2010, Facebook executive Adam Mosseri said his team stuck to their guns because their experience and intuition told them that it was a good strategy – even in the absence of supporting data, and with a backlash from users. This story illustrates the importance of being data-informed rather than data-driven.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Usersnap

AUGUST 12, 2024

NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

FEBRUARY 5, 2025

However, the actual root lies in the classic debate between analytical thinking (breaking things apart) and systems thinking (focusing on interconnectedness). On one side, we have a party that champions clear, focused, short-term improvementsone that values agile processes, continuous delivery, technical efficiency, and analytical thinking.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

The Product Coalition

DECEMBER 27, 2022

The NFTs, or the Non-Fungible Tokens, first appeared in the market in 2014 and have constantly been evolving ever since. This feature can show all the desired data of the digital assets within the same portal far more comfortably. The crypto market is not unfamiliar to the ever-growing NFTs! Closing Thoughts!

Data Visualization 147

Data Visualization Technical Review Systems Review Software Review 147

freshtrax

JUNE 11, 2019

137 billion USD) in 2014 to 17,268 billion yen (approx. NTT Data Corporation. ?914.9 With little change from 2014, SoftBank remains as the top tech company by capital value. Since our last article in 2014, Yahoo! NTT Data Corporation. ?1,614.8 NTT Data Corporation. ?98.1 159 billion USD) in 2015. Recruit Co.,

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

The Accidental Product Manager

FEBRUARY 8, 2021

Do customers want to trust Alexa with their health data? They think that they may have come up with a great idea: health care data. The Amazon product managers want change their product development definition and have their artificial intelligent assistant, Alexa, do two health data related tasks. Image Credit: Jeff Eaton.

Data Visualization 100

Data Visualization Reporting Tools Software Review Artificial Inteligence 100

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

JULY 16, 2020

In 2014, the company smashed expectations, earning $105 million in revenue – double what they had taken in the year before. Create the conditions for success: Do your people have the tools they need to be successful? Chief among them: artificial intelligence , customer data platforms , and conversational marketing like chatbots.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

Mind the Product

DECEMBER 13, 2018

Highlights include nine years at O2, where he was product manager for a number of services during the early growth of smartphones, apps and mobile data, and also launching Rackspace’s cloud hosting products in UK and EMEA. Prior to this, Tom was co-founder of the UK’s Government Digital Service, part of the Cabinet Office.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

Mixpanel

JUNE 3, 2019

Gil Sadis, VP of Product at Lemonade, joined this year to share how his team used customer data to increase their users by 500% in just three years. Mixpanel was one of the first tools the team purchased in their very early days, and has been a required training during new hire onboarding ever since.

Data Visualization 69

Data Visualization Analytic Tools Information Feedback Software 69

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. And as a result they also start to understand how supporting skills could actually be counterproductive if the data isn’t kept accurate. Image “No” copyright (c) 2014 Henry Burrows, Attribution-ShareAlike 2.0 Oh, That’s A Terrible Idea!

Data Visualization 199

Data Visualization Customer Experience Roadmap Information 199

Indicative

MAY 20, 2021

As the data warehouse (or lake) is increasingly becoming the center of data-led organizations, the case for behavioral data continues to grow. Behavioral data is a high-fidelity, machine-readable record of how your customers interact with your product or service. Thu, Jun 3, 2021 | 12pm EST | 5pm BST.

Data Visualization 59

Data Visualization Webinar Analytic Tools Consulting 59

Intercom, Inc.

OCTOBER 27, 2022

In today’s episode, we welcomed Alex into our offices to chat about his love for SaaS, the challenges of starting a business, and the future of data collection. If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

The Product Coalition

AUGUST 18, 2018

year Journey Building Spongecell’s Self-Service Dynamic Creative Optimization Product Why Transition to a Subscription Model? Managed service is a business model where a company uses internal resources (e.g. client services or ad operations) to manage a campaign for their clients, taking a margin on top of the cost of their media buy.

Data Visualization 60

Data Visualization Reporting Tools Technical Review Feedback Software 60

Mind the Product

OCTOBER 20, 2016

Taking on the Mobile proposition at M&S in 2014, meant taking on a group of neglected products that were suffering from a lack of clear purpose, both internally and externally. It was essential that we challenged these preconceptions, with the help of the User Research and Big Data teams. Inheritance Tax.

Research Software 150

Research Software Feedback Software User Testing Marketing 150

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. And as a result they also start to understand how supporting skills could actually be counterproductive if the data isn’t kept accurate. Image “No” copyright (c) 2014 Henry Burrows, Attribution-ShareAlike 2.0 Oh, That’s A Terrible Idea!

Data Visualization 261

Data Visualization Customer Experience Roadmap Information 261

freshtrax

JULY 16, 2019

A few years ago, Mercari branched out its business and launched “merpay”, a mobile payment service. algorithm licenses used in various technological fields such as language analysis and graphics recognition, along with other deep learning tools, and provides support to fully implement the A.I. RAKSUL INC. 1 USD = 100 JPY. Mercari, Inc.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

The Accidental Product Manager

NOVEMBER 2, 2020

As a product manager, how would you go about transforming your free-to-use service into a money making machine? So way back in 2014, the folks over at Facebook shelled out US$22B to buy the startup app maker WhatsApp. Currently businesses must arrange to store and handle such data for themselves. In the U.S.

Product Manager 111

Product Manager Product Management Data Visualization Customer Experience 111

The Product Coalition

JUNE 9, 2023

Roadmaps serve as a critical tool in promoting transparency. They act as a central repository of information, ensuring everyone has access to the same data. Such a collaborative approach guarantees consistent progression, the acceptance of novel ideas, and the development of innovative products and services.

Roadmap 147

Roadmap Data Visualization Customer Experience User Testing 147

DemandMatrix

JULY 1, 2020

Data from Marketing Wizdom found that about 20% of customers leave on an average business every year, due to a lack of cordial relationship. And the strategic way to do it is with a data-driven approach. An insightful data not only helps to retain customers but also reaps high profits.

Data Visualization 52

Data Visualization Artificial Inteligence Technical Review User Testing 52

The Product Coalition

MAY 24, 2018

If you are reading this, I’m assuming that you are doing a good job tracking your product usage data. We’re generating piles of data on our users’ activities every day. From here, many of us are using some kind of general analytics tool, some query interface, to allow us to pull up and visualize this data in different ways.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Banking 60

Userpilot

SEPTEMBER 27, 2023

To activate and convert new customers, it uses a combination of freemium or free trials and self-service onboarding and support. Product analytics are essential to identify friction that slows down user progress through the funnel. What’s more, all of the teams contribute their unique insights that guide product development.

Feedback Software 105

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105

Roman Pichler

MAY 10, 2016

In September 2014, I had a first version of the book available for review—MVP number two. As a consequence, I reworked the book: I moved away from trying to tell a cohesive story about creating an effective strategy and actionable roadmap for a sample product featuring selected tools and techniques. The feedback I received was mixed.

Books 165

Books Product Research Feedback Software Workshop 165

Indicative

JUNE 9, 2021

The data ecosystem is undergoing a rapid transition. Flexible pricing models and scalability have made it easy for every company to own and control their own data, giving rise to the “modern data ecosystem.” The evolution of the data stack has given rise to the “modern data team.” But, what is the modern data team?

Data Visualization 59

Data Visualization Webinar Analytic Tools User Friction 59