Product Innovation Educators

JUNE 3, 2016

2) Remember that your colleagues are also your customers. (3) Product management is about creating successful products that customers love and buy, while brand management is about sustaining the success of a product. build products customers want and love. 1) A fierce commitment to research. (2) 5) A tight feedback loop.

Product Research 121

Product Research Customer Feedback Product Manager Product Management 121

Mind the Product

FEBRUARY 16, 2017

There’s not a one-size-fits-all approach. We decided to focus on retention as our first topic because it’s the most critical metric for the success of a business, yet it’s often overlooked in favor of acquisition rate, installs, or daily active users. Retention is Different at Every Stage of the User Lifecycle.

Analytic Tools 160

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 160

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. moment more quickly.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Intercom, Inc.

MAY 26, 2021

As we’ve grown from a tiny team when I joined in 2016 to the 160 or so folks we have today, there’s still this incredible empathy, kindness, and desire to lift each other up and see each other succeed.”. We had this big, ambitious vision grounded in a deep understanding of a problem that really mattered to our customers.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

DISQO

OCTOBER 18, 2017

Leading healthcare companies are making strides towards better patient engagement space by leveraging innovation from the consumer tech space, such as AI, wearables, and most recently chatbots. According to Forbes, chatbots are already improving consumer experiences across a number of industries, with 1.6

User Testing 40

User Testing Healthcare Feedback Software Reporting Tools 40

DISQO

OCTOBER 18, 2017

Leading healthcare companies are making strides towards better patient engagement space by leveraging innovation from the consumer tech space, such as AI, wearables, and most recently chatbots. According to Forbes, chatbots are already improving consumer experiences across a number of industries, with 1.6

User Testing 40

User Testing Healthcare Feedback Software Reporting Tools 40

DISQO

NOVEMBER 7, 2016

In 2016, we welcomed many new faces who contributed best practices and thought leadership to the industry. Product teams from large organizations will love Cindy Alvarez’s interview about customer development , Anuraag Verma’s guide to innovating in a regulated industry, and how Scott Kirsner is chronicling corporate innovation.

Product Research 40

Product Research Product Manager Product Management Feedback Loop 40

DISQO

NOVEMBER 7, 2016

In 2016, we welcomed many new faces who contributed best practices and thought leadership to the industry. Product teams from large organizations will love Cindy Alvarez’s interview about customer development , Anuraag Verma’s guide to innovating in a regulated industry, and how Scott Kirsner is chronicling corporate innovation.

Product Research 40

Product Research Product Manager Product Management Feedback Loop 40

DISQO

FEBRUARY 25, 2016

Josh Elman famously wrote “the job of a product manager is to help your team (and company) ship the right product to your users.” The post What are the major product management trends in 2016? appeared first on Feedback Loop. appeared first on Feedback Loop. Vague, but that just about sums it up.

Product Research 40

Product Research Data Visualization Reporting Tools Product Manager 40

DISQO

FEBRUARY 25, 2016

Josh Elman famously wrote “the job of a product manager is to help your team (and company) ship the right product to your users.” The post What are the major product management trends in 2016? appeared first on Feedback Loop. appeared first on Feedback Loop. Vague, but that just about sums it up.

Product Research 40

Product Research Data Visualization Reporting Tools Product Manager 40

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. And finally, it should be future-proof in that it fits into where you’re going.”. In 2016, we had 177. We record a lot of our conversations and tests. Last year, 1,405.

User Testing 40

User Testing Product Research Banking Customer Experience 40

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. And finally, it should be future-proof in that it fits into where you’re going.”. In 2016, we had 177. We record a lot of our conversations and tests. Last year, 1,405.

User Testing 40

User Testing Product Research Banking Customer Experience 40

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. Details on Code Conference 2016 will be announced later this year. The Market Research Event.

Events 40

Events User Testing Product Research Product Manager 40

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. Details on Code Conference 2016 will be announced later this year. The Market Research Event.

Events 40

Events User Testing Product Research Product Manager 40

Business of Software Conference

AUGUST 1, 2019

Read on below to find great talks about: Optimising for Product-Market Fit. Last time: At #BoS2018, the founder of Silicon Valley’s buzziest startup spoke about how he adopted and adapted Sean Ellis’ product-market fit survey at Superhuman. This Year: Customer Onboarding – The Key To Happy Customers.

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

DISQO

DECEMBER 22, 2017

The organization embraces ‘design thinking,’ a methodology for identifying and solving customer needs throughout a defined journey. He emphasizes three core competencies: strategic thinking, execution, and user science. Design sprints rose to prominence after partners from GV (formerly Google Ventures) published Sprint in 2016.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

DECEMBER 22, 2017

The organization embraces ‘design thinking,’ a methodology for identifying and solving customer needs throughout a defined journey. He emphasizes three core competencies: strategic thinking, execution, and user science. Design sprints rose to prominence after partners from GV (formerly Google Ventures) published Sprint in 2016.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

JUNE 12, 2016

This role is often a jack-of-all-trades, able to dabble in anything from software engineering to market predictions, customer surveys and sales. Customer Empathy. They must display a deep understanding of both customers and competitors to build products that customers want to use. Create an ideal candidate persona.

Product Research 40

Product Research User Testing Feedback Software Reporting Tools 40

DISQO

JUNE 12, 2016

This role is often a jack-of-all-trades, able to dabble in anything from software engineering to market predictions, customer surveys and sales. Customer Empathy. They must display a deep understanding of both customers and competitors to build products that customers want to use. Create an ideal candidate persona.

Product Research 40

Product Research User Testing Feedback Software Reporting Tools 40

DISQO

JANUARY 1, 2017

It merely has to be weighed against time spent talking to customers, which product managers widely feel they don’t do nearly enough of: In fact, as you’ll read in the report, time-constraints stifle product managers’ ability to focus on many valuable activities, such as running product experiments and keeping up with best practices.

Product Research 40

Product Research Data Visualization Reporting Tools Product Manager 40

DISQO

JANUARY 1, 2017

It merely has to be weighed against time spent talking to customers, which product managers widely feel they don’t do nearly enough of: In fact, as you’ll read in the report, time-constraints stifle product managers’ ability to focus on many valuable activities, such as running product experiments and keeping up with best practices.

Product Research 40

Product Research Data Visualization Reporting Tools Product Manager 40

DISQO

SEPTEMBER 24, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. And Presence , about the future of virtual reality, was published in September 2016. Have they shaped how you consume media? And it’s the same with TV and movies.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. And Presence , about the future of virtual reality, was published in September 2016. Have they shaped how you consume media? And it’s the same with TV and movies.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Customer Experience 111

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. In 2016, Aetna announced its commitment to transparency. Becoming a consumer-insight-driven organization. Background. Prioritizing and shipping high-impact features.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. In 2016, Aetna announced its commitment to transparency. Becoming a consumer-insight-driven organization. Background. Prioritizing and shipping high-impact features.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Then I went into voice interface, and again, so obvious the technology was ready, however, consumer willingness wasn’t there yet. Kelly : Curiosity is the core of it for me.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Then I went into voice interface, and again, so obvious the technology was ready, however, consumer willingness wasn’t there yet. Kelly : Curiosity is the core of it for me.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. Feedback can’t just be incorporated every election cycle.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. Without further adieu, here’s the a16z consumer team’s definitive analysis of the podcast ecosystem in 2019. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. Without further adieu, here’s the a16z consumer team’s definitive analysis of the podcast ecosystem in 2019.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

DISQO

AUGUST 29, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. We’re curious, what are some of those other tips and tricks you found in creating this sort of profound delight, not only with your users (the kids), but with your buyers (the parents)? .

Product Research 40

Product Research User Testing Education Customer Experience 40

DISQO

AUGUST 29, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. We’re curious, what are some of those other tips and tricks you found in creating this sort of profound delight, not only with your users (the kids), but with your buyers (the parents)? .

Product Research 40

Product Research User Testing Education Customer Experience 40

Intercom, Inc.

AUGUST 25, 2022

In 2010, after noticing how young people were using social media to report what was happening, he founded Storyful, the world’s first social media newswire that combined a traditional news agency with authenticated user-generated content. And then, when 2016 happened, I realized, “Holy s**t! Who is the user of Kinzen?

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208