Mind the Product

SEPTEMBER 25, 2017

Over 90% of software companies are embedding some form of analytics in their applications – often for free, according to the 2017 State of Embedded Analytics Report from Logi Analytics. and in terms of branding (do the analytics look and feel like the rest of your application?). Today, nearly everyone is in on the act.

Embedded Analytics 87

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 87

Dear Strategy

JUNE 15, 2020

With more and more technologies being incorporated into just about every product we own, is this the new norm that we should be expecting from our previously long-life products? When I was a young child, I really thought that someday technology would make all of our lives a whole lot easier. Back in 2017, I bought a brand-new SUV.

Technical Review 52

Technical Review Systems Review Differentiation Technology 52

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

freshtrax

JULY 23, 2019

This means that you might want to change your tone of voice accordingly for your brand communication. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ). OECD, 2017 ) ( DODA, 2018 ). Top 10 Japanese Tech Companies. The population of Japan is about 126.8 Ipsos, 2018 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. This is especially true if none of your founding team members have any deep marketing strategy expertise.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Usersnap

FEBRUARY 19, 2019

It can easily make or break brands. Successful brands globally are increasingly using Crowdtesting for flawless products. Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. You can specify a system for bug reporting.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

The Product Coalition

OCTOBER 23, 2019

Users expect travel brands to provide them with personalized guidance, the ability to fix their problems at meteoric speed, and a seamless experience with every swipe of the screen. Another way brands can use content is to put users in the driver’s seat and empower them to share and communicate.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. Qualitative feedback, we use App Store reviews. We hosted a CX-focused panel at this year’s Customer Love Summit.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Coalition

JUNE 25, 2019

Exploring Agility in Distributed Information Systems Development Teams: An Interpretive Study in an Offshoring Context. It has to do with the team members, the team culture, the technology, and the processes employed by the group. Summary Most studies I reviewed showed that there are hurdles to remote/distributed teams.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

Intercom, Inc.

OCTOBER 5, 2022

Over the years, she worked in jobs such as Engineering Director at Etsy and VP of Engineering at Kickstarter, growing emerging tech leaders, demystifying public speaking , and championing engineering management. And since then, I have been trying to support managers and leaders, usually in the tech industry, as they support their teams.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

FEBRUARY 7, 2019

Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. The most important piece of launch is a brand-new mobile experience, which is pretty awesome. Shishir: Thank you.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." More often than not, they can't build it by themselves due to various constraints and look to hire a product for the job. In the business of product building, we too deal with systems. Quoting Peter M.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

User Testing 101

User Testing Product Research Presentation Research Software 101

UX Studio

FEBRUARY 15, 2024

“ Innovation is not something completely brand new. And also stay closely connected with UX and technology trends. Yeah, I must say that since I came here, it’s been a delight to use the public transportation system. It’s something, an idea that may be repurposed from one domain to another.”

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Being a brand ambassador. Our engineering focused event, Building Intercom, at Vicar Street in Dublin, Ireland, November 2017. Who reviews my code?” “How Knowledge sharing.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Stanford was actually the only business school that I applied to because I specifically wanted to move out to the Bay Area and move into tech full-time. Active ones.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

JUNE 20, 2019

And that was great because for 10 years maybe some of you can relate to this – How many times have you done this where you go to Twitter you search for your brand and you scroll and maybe you like… I’ve been doing this seriously four times a day for ten years. They were not review quarterlies. It’s a drug.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Intercom, Inc.

FEBRUARY 21, 2019

com as its head marketing guy in late 2017, having known that he wanted to be a CMO since the age of 10. If Yelp is for restaurant reviews, we’re that for software. But a lot of the time, it’s not until they’ve been burned once that they then realized the system they thought was transparent actually wasn’t.

Education 123

Education Reporting Tools User Testing Customer Experience 123

Roadmunk

DECEMBER 21, 2017

A quick programming note: This is the last episode we will be releasing in 2017. And then in effect, by October—just a month after—I think we had about 35,000 emails ready in the system. Eleni: You were leading engineering at the time, what technical considerations did you have to keep in mind? We review feedback often.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143