Product Talk

MARCH 16, 2022

Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. This sets the scope for our discovery. From there, an effective team is doing two key research activities week over week. Assumption testing is evaluative. Assumption testing is evaluative.

Research Software 314

Research Software Product Research User Testing Data Visualization 314

The Product Guy

OCTOBER 9, 2018

Guest Post by: Julian Dunn (Mentee, Session 6, The Product Mentor) [Paired with Mentor, Vikas Batra]. I became a product manager because I wanted to take a more strategic role at my company. Thus, I arrived at the Product Mentor program with ambitions to learn strategy development from a seasoned product mentor.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Product Talk

AUGUST 10, 2016

I’ve been coaching product teams for three years on modern product discovery and this single change has had a bigger impact on how teams work than everything else I do with them combined. I hope to have the book ready by early 2017 and I’ll be blogging bits and pieces along the way. Let’s get on with it.

Research Software 278

Research Software Product Research User Testing Customer Experience 278

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The difference between the customer experience with Monzo and the traditional card issuers was night and day.”. 1 obstacle for these executives.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Mind the Product

DECEMBER 15, 2017

At Mind the Product our mission is to further the craft of product management by bringing together product people of all stripes to share their stories and experiences. So without further ado, here are the Top 10 Product Management & Design Videos of the year: 1. 20 Years of Product Management in 25 Minutes.

Research Software 0

Research Software Product Research Data Visualization User Testing 0

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? This is our fifth consecutive year conducting this research. Mobile Customer Sentiment. Here are some of those key benchmarks.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Melissa Perri

JUNE 29, 2017

“What is the difference between a Product Owner and a Product Manager?”. Honestly, I did very little of what I teach as Product Management now either. I wasn’t called a Product Manager until I bailed out of that and landed in a startup. I had not heard of the term Product Owner until years later. I’m confused.”

Product Management 325

Product Management Product Manager Product Research Customer Experience 325

Product Talk

SEPTEMBER 13, 2017

This past week I was in London speaking at Mind the Product. As usual, the Mind the Product team hosted a phenomenal event. When Mind the Product releases the video, I’ll add it to this post. Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017.

Product Research 265

Product Research Research Software User Testing Data Visualization 265

Mind the Product

SEPTEMBER 10, 2017

I opened this year’s Mind the Product London conference by suggesting that product management isn’t actually about managing products, but about managing people. I believe that to be successful we need to work across disciplines and make sure that everyone in the team owns the product together. Saving Time and Money.

Research Software 172

Research Software Product Research Data Visualization User Testing 172

Roadmunk

AUGUST 24, 2017

During one of my daily peruses of the tech Twitter-sphere, I came across a tweet I feel should be plastered on the walls of every single product organization ever. Tight and continuous feedback loops with real customers is common in great products. Karan Peri (@karanperi) June 29, 2017. Intercom that ish.

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Product Innovation Educators

AUGUST 25, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Tips for conducting consumer and market research for new products. What you can learn from user behavior to improve aspects of products. Read the details at [link].

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User Testing Market Research Product Research Research Software 120

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

The Product Guy

SEPTEMBER 21, 2017

From The Best Product Person of 2016, Chris Butler, …. Get great at doing research and customer development. If you aren’t used to talk with people and doing research for your product you are more likely to just be a project manager. Working with these people will be through the research that they do.

Product Management 296

Product Management Product Manager Product Research Management 296

Product Talk

JUNE 21, 2017

Since then, I’ve been asked dozens of times what my favorite product conference is. There are a lot of great product events, but for my money, none are better than Mind the Product. It’s the only product conference where I feel confident that the content will push my thinking and that there will be a number of great parties.

Product Research 168

Product Research Customer Feedback Artificial Inteligence Feedback Software 168

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. However, for smaller companies interested in delivering successful ML products, a lean approach can bring a lot of rewards.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. We could no longer assume all our customers had uniform needs and could be reached the same way.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Mind the Product

JANUARY 4, 2018

You may have a great idea and polished advertising to go with it, but, for some reason, millennials don’t seem to click with your product. But when it comes to customer loyalty, millennials are different. But there is the opportunity to connect with millennials in the communication of your product and brand.

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User Testing Customer Experience User Experience Customer Feedback 158

Mind the Product

APRIL 6, 2018

Once upon a time I believed that to be a successful product manager, I simply had to create great products. For years I’ve helped my clients create new digital products and services for their customers. We threw terms like product/market fit around, without ever really giving a thought to what they meant.

User Testing 157

User Testing Product Marketing Research Software Marketing 157

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. When we started this podcast, Teresa was one of the people we simply had to talk to – about this technique, and also about her work as a discovery coach. Quotes of the Episode.

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Product Research Customer Experience Research Software Entertainment 184

The Product Guy

JUNE 5, 2017

Nominate a great product manager you know today @ [link] ! Thank you to everyone who made it to our latest roundtable meet-up of The Product Group at iHeartMedia , as well as to our other sponsors, Yext , BKLYN and many more. The Modern Product Manager from researcher to motivator. Jeremy Horn The Product Guy.

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Product Management Product Manager Product Research Management 257

Userzoom

MAY 23, 2018

Exploring the basics of creating and testing UX prototypes. The best user experiences don’t happen by luck. UX designers and researchers follow an iterative process – testing pieces and versions of the product and making improvements along the way, until, in the end, you’ve got a thoughtful and useful product that people love.

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Product Research User Testing Testing UX 89

Mind the Product

JUNE 17, 2019

We are all learning how to manage product in the internet age. He now heads up Silicon Valley Product Group, where he works with product managers and senior leaders to help them generate value through their products. In discovery mode, we try to create solutions which are valuable, usable, feasible, and viable.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Intercom, Inc.

MARCH 28, 2018

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver. Putting real-time support to the test.

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

The Product Coalition

AUGUST 24, 2021

venture capital investments, 1995–2017: [link] The burst of the bubble (also known as the dot-com crash ), took place in the early 2000s and was a critical turning point for the technology industry. Many of those companies would spend that money on building their software without sufficiently interacting with their customers.

User Testing 158

User Testing Development Customer Experience Product Research 158

Alchemer Mobile

AUGUST 22, 2019

They provide social proof and are responsible for making the first impression on a customer when they encounter your app in the app store. Most telling, ninety percent of consumers consider star ratings to be an essential part of their evaluation of a new app. Ratings and reviews are the lifeblood of the mobile app world.

Feedback Software 131

Feedback Software Research Software User Testing Customer Feedback 131

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. This is our fifth consecutive year conducting this research. Mobile Customer Sentiment.

Finance 147

Finance User Testing Feedback Software Research Software 147

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 309

User Friction Customer Experience Customer Feedback Analytic Tools 309

Intercom, Inc.

JUNE 18, 2018

A few years ago, we had a seemingly simple problem to solve: our customers needed an easy way to set realistic expectations around their response times to conversations in our Messenger. That tiny, seemingly obvious improvement turned out to be the most upvoted update we shipped in 2017. The whole process took a while.

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User Testing Research Software Customer Experience Product Research 222

Product Management Unpacked

MARCH 12, 2019

Marty Cagan, founder of the Silicon Valley Product Group , delivered the opening keynote to the 2016 Mind the Product Conference. His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. Compassion.

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Reporting Tools Product Management Product Manager Research Software 214

Mind the Product

FEBRUARY 1, 2018

Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. But, as I’m sure we’re all aware, exploring new business models such as voice-based products and experiences doesn’t always come naturally to big companies. Design Sprints for Voice.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

The Product Guy

FEBRUARY 1, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. I’m inspired by making other Product Managers awesome. I sometimes miss building software products myself, but being a part of teaching and expanding Product Management is a passion. Jeremy Horn The Product Guy. More to Come.

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Product Management Product Manager Management Management 230

Product Talk

JANUARY 19, 2022

Increasing the number of product trios who adopt a continuous cadence to their discovery work is my North Star metric. My goal is to increase the number of product trios who adopt a continuous cadence to their discovery work. Discovery Coaching Doesn’t Scale. Understanding Impact vs. Outcomes. Tweet This.

Product Research 262

Product Research Workshop Weak Development Team Books 262

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. As product owners?

User Testing 101

User Testing Product Research Presentation Research Software 101