Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. Just call him Mr Joe.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Melissa Perri

JULY 14, 2016

When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. We had been experimenting towards a very concrete goal for two months, and had made a lot of progress. To create a backend system that will allow the sales team to manage their leads.” “To He was on edge.

Product Strategy 306

Product Strategy Onboarding KPIs Strategy Transportation 306

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. Back then, it was almost every Mac user in the world).

User Testing 161

User Testing Customer Feedback Customer Experience Data Visualization 161

Mind the Product

FEBRUARY 25, 2020

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success.

Weak Development Team 167

Weak Development Team User Testing Workshop Magazine 167

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

The Product Coalition

DECEMBER 29, 2020

At the close of 2020, when we’re on the brink of entering a new decade, we thought it’d be a good time for a little history lesson. With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. Sound familiar?

Reporting Tools 179

Reporting Tools Product Management Product Manager User Testing 179

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. A value proposition helps us to focus on users and to check that our product solves a real problem. As a product leader you must create a safe space for your team.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

Product Talk

JANUARY 19, 2022

I’ve had time to try out those changes, and today, I’m excited to announce my plans for the year. I teach teams that business outcomes are derived from your business model. Product outcomes measure your customers’ behavior within the product and are leading indicators of business outcomes. So I started to experiment.

Product Research 261

Product Research Workshop Weak Development Team Books 261

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Mind the Product

APRIL 23, 2018

Over 350 product people gathered to make new connections, share experiences, and learn from 20 amazing speakers. And leaders have an outsized impact on team performance. By providing ownership and creative freedom, teams at Booking.com are empowered to craft experiments based on well-defined user problems.

Agile 157

Agile Weak Development Team User Testing Customer Feedback 157

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What are the benefits of Agile?

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

The Product Coalition

JUNE 14, 2020

Prototypes and Minimum Viable Products (MVP) are a critical part of product development. Sure, you could dive right in, spend months developing an expensive product with all the bells and whistles. They help you to find your product-market fit , get stakeholder and user feedback, and start building buzz around your upcoming launch.

User Testing 146

User Testing Feedback Software Customer Experience Data Visualization 146

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Our lowest score in that time was 82, our highest 94. Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. ” Very disappointed.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Mind the Product

JUNE 19, 2018

Typically this would be a cross functional team of C- level and director-level people. Schedule the meeting with plenty of notice, as it will be hard to get all the C-levels together at the same time, and you’ll need a long time to prepare for it. User adoption. Customer feedback/satisfaction. Profitability.

Data Visualization 132

Data Visualization Research Software Feedback Software Weak Development Team 132

Product Innovation Educators

SEPTEMBER 10, 2018

It is coming up soon, Oct 2-3, 2018 and you still have time to register. It’s called INDUSTRY and they have several product experts (many you will know from listening to this podcast) lined up to share their experience. We do come up with ideas, but they should be driven by data and user feedback.

Customer Feedback 136

Customer Feedback Product Management Product Manager Feedback Software 136

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. And marketing often expands the funnel to the next set of steps, which is how do you get them to do it multiple times?

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In order to best support both speed and safety AS WELL AS business impact, you want your development teams and your customers driving your decision making. But how do you control for safety at speed? Actually, no. However, it certainly slows things down.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. And these are the times where I’ve spoken at BoS at different times and here we are right now.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. A little bit about how to build an operating cadence and a remote team. The good news is this talk is not just for remote teams. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. There are just times when bots are great.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

DISQO

FEBRUARY 26, 2018

Or check out my brief analysis of the report with three key trends below: Functional experience matters. Employers are really prioritizing and valuing candidates with diverse experiences. Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. That’s the good news.

Data Visualization 65

Data Visualization Product Management Product Manager Customer Experience 65

Amplitude

OCTOBER 3, 2018

As former Head of Growth at Atlassian, he saw the company go from being one of many in the B2B solutions space to becoming a highly-differentiated multi-billion dollar business, and helped develop and grow products such as Jira and Confluence. Shaun Clowes: The insurance industry in general has a pretty awful relationship with its customers.

User Testing 71

User Testing Customer Experience Customer Feedback Feedback Software 71

UX Studio: Product Management

JUNE 12, 2018

As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! This dire quote speaks about the misaligned values product creators and their customers pursue.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

The Product Coalition

APRIL 2, 2019

Developer to Consultant to Product Manager If you asked me 5 years ago, I didn’t even know what Product Management was. I started off my journey as a UI developer at PayPal Engineering Singapore. It was a great experience working in an MNC that functions with the startup mindset. Product Management Journey?—?Developer

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Weak Development Team Consulting Product Management Product Manager 60

Userpilot

JULY 29, 2019

It’s what you are for a particular customer. If you don’t define this value from the beginning for fear of putting another ‘potential customers’ off – you may end up putting everyone off. 2 Failing to communicate our value promise in a way your customers understands. What they can expect , and how much it will cost them.

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Userzoom

JANUARY 3, 2018

Wasted time spent digging up old code snippets. Poor communication between teams. These consequences of large teams just can’t be avoided, right? Just because you’re expanding your product team and/or scaling processes doesn’t mean you have to sacrifice quality or consistency. Get the approval of the team.

Reporting Tools 93

Reporting Tools Research Software Customer Experience Weak Development Team 93