Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

Research Software 146

Research Software Analytic Tools Reporting Tools Data Visualization 146

Alchemer Mobile

NOVEMBER 29, 2018

Partnering with a customer feedback platform to help you listen and respond to customers allows for a more targeted, strategic, and dollar-efficient approach to gathering and acting on feedback. Let’s look at five reasons why you should consider using a customer feedback platform. Which Customer Feedback Platform do You Use?

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

The Product Coalition

NOVEMBER 10, 2020

If you’re building a machine learning model, chances are you’re going to need data labeling tools to quickly put together datasets and ensure high-quality data production. The best data labeling tools are simple to use, minimize human involvement, and maximize efficiency while keeping quality consistent.

Artificial Inteligence 142

Artificial Inteligence Data Visualization Reporting Tools Research Software 142

The Product Coalition

JUNE 20, 2022

In 2021, 69% of physicians reported burnout. In 2018, their number was 40%. Healthcare software development companies have found a way to relieve doctors and reduce the risk of professional burnout, which is healthcare mobile applications. As of 2018, 54% of physicians worked more than 51 hours a week.

Healthcare 148

Healthcare Research Software Reporting Tools Data Visualization 148

Mind the Product

APRIL 2, 2019

Without this, product leaders tend to either hedge their bets with small, safe, incremental adjustments or make no progress at all because they lack confidence in the right solution. Organizations must develop a deep understanding of their customers to gain this level of confidence. The Fender Play learning platform.

Data Visualization 192

Data Visualization Customer Feedback User Testing Reporting Tools 192

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

The Product Coalition

DECEMBER 29, 2020

The way business was done changed drastically in the 90s, and not just because of the rapidly-improving technology. This is when companies started applying consumer PM principles to software PM. There was a gap between development and tech which needed to be filled. There was no-one in the middle to ‘ translate ’.

Reporting Tools 179

Reporting Tools Product Manager Product Management User Testing 179

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

freshtrax

JULY 16, 2019

In 2018, the total amount of VC investments was more than $3.5 Top 10 Largest Japanese Companies in 2018. PKSHA Technology Inc. Mercari was a unicorn startup as it was valued at an estimate of more than $1 billion before its IPO launch in 2018. Curious to know which innovative startups are successful in Japan? SanBio Ltd.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

The Product Coalition

AUGUST 30, 2021

Thus, this aids the development of the food flavor market. New technologies help to derive the flavors from fruits and vegetables. Moreover, many custom software development companies introduce various food industry software systems that make food readily available to customers.

Reporting Tools 158

Reporting Tools Software Review Systems Review Technical Review 158

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Development 84

Software Development Software Developers Reporting Tools Software Review 84

Mind the Product

AUGUST 1, 2019

In today’s hypercompetitive software markets, a lot of companies are hardwired to believe bigger is better—more features mean increased functionality and therefore happier customers. Of course, product teams need to develop and ship new features. I’m not suggesting that you shouldn’t develop new features. Measure What Matters.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

The Product Guy

NOVEMBER 15, 2019

Before the start of The Product Mentor programme I wrote an article about “The cost of non-compliance” where I described how the relative cost of fixing defects increases exponentially the later in the design/development process the defect is identified and fixed.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Alchemer Mobile

JULY 11, 2019

The average app loses 77 percent of its DAUs (Daily Average Users) within the first three days after the install” according to research conducted in late 2018 by Andreessen Horowitz general partner Andrew Chen and mobile intelligence startup Quettra. Develop real personas that reflect your customers. Three days.

Research Software 220

Research Software User Testing Feedback Software Customer Experience 220

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in SaaS. What is your background?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Userzoom

JANUARY 3, 2018

What a design system is, why you need one, and how to build it. Inconsistency across products and platforms. Enter the design system. With advocates like Airbnb and Salesforce , design systems are seeing their popularity rise over the last few years. But what exactly are design systems? What Is a Design System?

Reporting Tools 93

Reporting Tools Research Software Customer Experience Weak Development Team 93

Mind the Product

NOVEMBER 21, 2019

Here, to help you, are five product management tricks and tools for every product leader. Thousands of product managers have used the value proposition canvas tool from Strategyzer to help them refine their thinking and focus on the value proposition for their product. You’ve generated interest in your software.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

Revulytics

JANUARY 4, 2019

As we get under way with the new year, let ’s take a look at five trends from 2018 that product management professionals should be aware of going into 2019. Shutterstock’s 2018 Creative Trends Report analyzed billions of searches for its visual assets to name the top marketing and design trends for 2018.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Research Software 66

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. McKinsey , The business value of design, October 2018). All while enabling self-service across lots of teams. The unique demands of product development require a unique approach. What is Product Intelligence?

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Split

MARCH 30, 2023

Feature toggles—or feature flags or flippers—are a powerful tool software engineers use to enable and disable certain features within a codebase. This allows changes in the system to be tested with minimal risk of disruption or downtime. These handy flags are implemented in two ways, either manually or automated.

Reporting Tools 59

Reporting Tools Software Review Data Visualization Artificial Inteligence 59

The Product Coalition

FEBRUARY 5, 2021

Then she decided to acquire technical skills in web development to get closer to the product development process. After attending a web development boot camp and working as a web developer at a small startup, she got the opportunity to become a product manager. Unfortunately, there were none.

Technical Advisors 153

Technical Advisors Reporting Tools Customer Experience Product Manager 153

Revulytics

SEPTEMBER 7, 2017

Consider this: by 2018, at least half of IT spending will be cloud-based, according to IDC. But even with the cloud’s increasing pervasiveness, on-premise software will not disappear. But even new enterprise software buyers are investing in on-premise software.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Intercom, Inc.

FEBRUARY 4, 2021

The group of businesses works across industries from agri-tech to motor to SaaS, with the shared goal of finding environmentally positive solutions that deliver on both purpose and profit. So I started to develop a hankering for making money at an early age. I always loved software and developing software.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Mind the Product

MAY 5, 2020

They include an automatic photo description tool to describe objects in photos and facial recognition to help people with vision loss to learn more about who’s in their photos, while closed captioning is in place to help those with hearing impairments. Language, culture and technology constraints should be considered too.

Reporting Tools 172

Reporting Tools Research Software Product Manager Product Management 172

Mind the Product

NOVEMBER 21, 2018

Two years ago, when I started as Director of Training Products, I knew that we wanted to create the world’s most comprehensive library of training topics for the product development lifecycle and all the skills therein, for product managers. It’s a product manager’s job to report truth to power and to stand up for quality work.

User Testing 148

User Testing Product Research Testing Data Visualization 148

Mind the Product

NOVEMBER 7, 2019

Based in Poland, iTaxi is a ride-hailing platform that connects passengers and licensed cab drivers – rather like Lyft, Uber or Bolt. By 2018 we’d found that the old version of our app had become more trouble than it was worth. It hadn’t been changed since iTaxi started in 2013, and was written using old technologies.

Reporting Tools 27

Reporting Tools Customer Experience Marketing User Testing 27

The Product Coalition

MAY 14, 2021

Market penetration strategies can be defined as an effort of increasing market share for current products or services of the firm by marketing activities. For instance, in India or some other Asia countries, software outsourcing services are currently vibrant and prospective.

Reporting Tools 153

Reporting Tools Strategy Technical Review Marketing 153

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. January 1, 2018 I officially started my role as CEO of my own company, Empire Selling. Make sure you’ve got that viable program or platform.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Mind the Product

JANUARY 2, 2019

I really enjoyed Kim Goodwin ’s talk at Mind the Product London 2018 and it made me think. Why don’t we ask ourselves a simple question when we create our products and services: are they humane? Let’s all agree to ask ourselves a question when we create our products and services: are we making life better for our users?

Data Visualization 173

Data Visualization Government Reporting Tools Customer Feedback 173

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

User Testing 103

User Testing Product Marketing Engineering Marketing 103