Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. What we buy and how we buy it looks very, very different today than it did in 2019. Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. So, what are retail brands to do? And that’s where we come in!

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Build a multi-channel personalized communication system.

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The Product Coalition

MAY 31, 2022

Since 2020, fitness, productivity, messaging, telehealth, food, and banking mobile apps have worked overtime to remove as much friction from daily life as possible. billion in 2020)?—?used Mobile telehealth: Valued at US $46 million in 2019, mHealth is projected to reach $230 million by 2027 with a CAGR of 22.3%

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Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. Source: MaritzCX, 2020. NPS is Dead. Time to Take Action.

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Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. 2021 Engagement Benchmarks for Food and Drink Apps.

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DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

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Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Download the 2020 Mobile App Engagement Benchmark Report. This is our fifth consecutive year conducting this research.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

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The Product Coalition

AUGUST 30, 2021

New technologies help to derive the flavors from fruits and vegetables. Moreover, many custom software development companies introduce various food industry software systems that make food readily available to customers. Europe commanded the global food flavor market in 2019 with a total market share of 31.7%.

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Reporting Tools Software Review Systems Review Technical Review 126

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Below are the 10 most popular phrases in both iOS and Android app store reviews throughout 2020. Popular Phrases.

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Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Here are the 10 most popular phrases for both iOS and Android throughout 2020.

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The Product Coalition

JUNE 11, 2020

Emphasis on contactless medical care drives the healthcare centres to look up to the IoT solution providers for an effective approach to tackle chronic diseases. IoT solutions for COVID-19 are possible using tools like tracking devices and sensors. Hospitals use connected thermometers to screen patients and staff.

Research Software 78

Research Software Healthcare Reporting Tools Data Visualization 78

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020. If that‘s the case, you can use the data presented in this report as a benchmark.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category.

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eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. Citrix Stack Monitoring Tools. Citrix Director.

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Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. What Was New in Userpilot in 2020. Who’s who in Product these days? Too Long Didn’t Read?

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Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

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Analytic Tools Research Software Feedback Software Customer Communications 60

Agile Velocity

MAY 29, 2020

The eagerly anticipated 14th Annual State of Agile Report was published earlier this week, and like previous publications, there are some fantastic insights. The top benefits of adopting Agile in this report are fairly consistent with recent years. Compared to 51% in 2020, there was an increase of 12% over nearly a decade.

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Reporting Tools Agile Systems Review Customer Experience 52

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. In 2020, the results were no different. 2021 Engagement Benchmarks for Finance Apps.

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Finance Feedback Software Research Software Systems Review 147

ProductPlan

DECEMBER 11, 2019

And in 2020 we will more than double what we’ve done to keep up with all the changes. In 2019, most product managers are using metrics to make decisions. Sure, product managers need numbers to report up the chain to track progress around goals. In case you missed them, we were proud to release: 2019 Product Planning Report.

Technical Review 64

Technical Review Systems Review Software Review Onboarding KPIs 64

Gainsight

SEPTEMBER 1, 2020

Buying technology for your CS team can feel very similar. You know you need to think long-term – there’s nothing worse than unpacking all your boxes, getting settled, and realizing you now need an office to work from home (welcome to 2020!). Reporting made easy, not rigid. With your CRM! Talk about expertise! But beware!

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Reporting Tools Data Visualization Customer Experience User Testing 52

The Product Coalition

OCTOBER 23, 2019

Mobile UX Trends for 2020 that You Can’t Miss?—?UXCam 2019 is almost over and it’s time to cast a cautious glance onto which trends are coming up for 2020 and beyond. I’ve done a lot of research and today I want to present to you my favorite upcoming mobile UX trends for 2020. #1 UXCam It’s the same as every year.

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User Testing UX Research Software Feedback Software 60

Alchemer Mobile

MARCH 23, 2021

Retention is a primary focus in Apptentive’s 2021 Mobile App Engagement Report , a study of 1,000 apps across a billion+ app installs. Below is the month-over-month view of consumer retention in 2020 for all apps included in the study. In 2020, the average app saw 66% 30-day consumer retention. App Retention in 2021.

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Research Software Feedback Software User Testing Data Visualization 216

Mixpanel

JANUARY 20, 2020

At Mixpanel, we always strive to move quickly and provide customers with the analytics tools they need to build great products. In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. See how the Impact report works.

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Data Visualization Analytic Tools Customer Experience Customer Feedback 71

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours. Here are three of my favorites: 1.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. Read the report here.

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Business of Software Conference

NOVEMBER 12, 2019

SoftBank Investor Presentation November 2019. It illustrates some very ‘high-level’ thinking and that putting some charts into a report solves everything. SoftBank Investor Presentation November 2019. As of August 7 2019, SoftBank Holdings had a total value of $192 billion. BoS Europe 2020 BoS USA 2020.

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TIBCO - Thought Leadership

OCTOBER 16, 2020

In 2020, we have seen an unprecedented amount of change in business operations. The push for digital transformation that was accompanied by an unexpected global pandemic has changed technology boundaries. And this has led to many complaints and service disruptions during the pandemic. Reading Time: 3 minutes. trillion U.S.

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Data Visualization Reporting Tools Analytic Tools Product Research 93

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. If you sell software today, there’s a 99.9%

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Reporting Tools Data Visualization Software Review Technical Review 211

Centercode

JANUARY 29, 2020

In this blog post, I’m going to cover one of the most interesting findings from the 2019 industry survey: how using defined CV processes affects overall program performance. Without a process to handle it, they have to come up with a solution on the fly. 2018 vs. 2019 Results. Read the Full 2020 Industry Report.

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Data Visualization Product Research User Testing Reporting Tools 59

eG Innovations

MARCH 4, 2020

Over 100 million users across 400,000 organizations use Citrix virtual apps and desktops technologies for accessing different types of business applications. There are many software products for monitoring the availability, performance, and usage of Citrix technologies. The 2019 VDI Like a Pro survey estimates that about 12.1%

Reporting Tools 52

Reporting Tools Data Visualization Enterprise Management 52

eG Innovations

APRIL 22, 2021

In a recent survey of 1,050 digital workspace professionals, eG Innovations and xenappblog reported that 34% of respondents were already using Microsoft WVD. WVD was also the most popular DaaS service in the cloud. You can also use our tools to benchmark user experience when using different configurations for WVD. August 2020.

Reporting Tools 52

Reporting Tools Fractional CTO Data Visualization Technical Review 52

Innovatemap

MARCH 17, 2021

Kristin and Katie (2019 Photo). I’ve been fortunate to work with countless technology companies in my career, and while I met with an incredible number of women executives, CEOs, marketers and more, I most often saw myself in a room among men. percent of the tech workforce in 2020, up from 25.9 percent in 2019.

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Technical Review Reporting Tools Leadership Startups 111

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours. Here are three of my favorites: 1.

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Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours. Here are three of my favorites: 1.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Alchemer Mobile

JUNE 10, 2020

In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. In 2019, the average response rate for a Note-linked survey was 54 percent. You read that right: At least half of all end-consumers across both operating systems responded to Note-linked surveys. Mobile Surveys Sent + Response Rates.

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