Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

The Basics of Product Management

JULY 21, 2020

Smart Glasses are the latest craze in the world of wearable tech. We will review each smart glass available today, including the newest entrant, Jio Glass. With the growing importance of video calls, using this wearable tech may soon become an essential part of effective communication. How can an oil company pivot to technology?

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. But the experiences for many others who rely on tangible interactions with real people?—?they Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

ProductPlan

NOVEMBER 10, 2020

Marketplaces like Amazon and eBay have built such outstanding online shopping experiences that consumers now take these experiences for granted. Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. That experience is what an eCommerce product manager is responsible for overseeing.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Modus Create

OCTOBER 13, 2020

According to research by QSM , the average software project takes almost a year to complete, and includes dozens of unneeded and unused, yet complex features. It’s not a secret, and it has more to do with people than it does with technology. And, we had to deliver this solution using the minimum amount of team effort and time.

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 89

Research Software UX Feedback Software User Testing 89

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Where would the world be without the lasting impact of Voice Tech Global? Inga’s list in particular was the Medium blog post I would reference multiple times a week.

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. With a combination of products, services, and customers come hyper-growth and astonishing scale.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

The Product Coalition

JULY 10, 2023

Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table. What is consumer-generated marketing?

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. When she first became a mother she realized there was a huge gap to fill in the market of parent tech. When my daughter was born, I recorded feedings and nap times on a piece of paper.

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

The Product Coalition

JANUARY 11, 2021

Advantageous solution amid COVID-19 pandemic Many delivery services have responded to the disease outbreak by introducing contactless food delivery software to minimize the risk of spreading between customers and shippers. The revenue in digital food delivery is $94.385 billion in 2019 and estimates to grow 9.3 percent, at $134.49

Software Review 92

Software Review Systems Review Technical Review Customer Experience 92

Userpilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., to analyze customer data and predict customer actions. Marketing AI best practices. AI-powered marketing tools. What is AI in marketing?

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 89

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. By Steve Krug.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

The Product Coalition

AUGUST 30, 2021

Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. New technologies help to derive the flavors from fruits and vegetables. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items.

Reporting Tools 127

Reporting Tools Software Review Systems Review Technical Review 127

The Product Coalition

FEBRUARY 20, 2019

To be honest, there are many things we’re still iterating on, and refining our processes will just be a constant effort, as it should be in every company. Why you want your dev team involved in your product definition efforts In our particular case, our target customers are developers and engineering managers (and later on, product managers).

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. What if we annoy users? Reddit ’s users flipped out. It’s technically complex. Strava had bumps.

Data Visualization 99

Data Visualization Product Research User Testing Research Software 99

The Product Coalition

APRIL 27, 2020

Having had experience with multiple products, what are the things you would never do again? Try to come up with The Perfect Solution from the first try and cover all the edge cases Roll out a solution which kind of works, but still requires the user to suffer a bit Listen to theorists and “experts” who did not build anything significant.

Research Software 78

Research Software Reporting Tools Customer Experience Software Review 78

The Product Coalition

SEPTEMBER 5, 2022

In the year of 2019, before the world went ‘ bananas ’, I met what would become the backbone of my prioritization mindset?—? Disclaimer: sharing something that was tested solely by my personal experience should be enough for you to take this article with a grain of salt. The Opportunity Solution Tree by Teresa Torres.

Product Research 112

Product Research Software Review Data Visualization User Testing 112

Split

JUNE 15, 2020

The rate of change in my experience of work has been intense, and working through that change has led me to some introspection on change within the technology industry. In the middle of that period, Split reached an all-time high of feature flag usage. In this time of crisis, speed is king. One Trillion Flags Served.

Technical Review 59

Technical Review Software Review Customer Experience Travel 59

Gainsight

MAY 8, 2019

Evaluating software is tough. I’ve gone through the process more times than I can count. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. But you know what’s worse than spending time on demo calls? Gainsight PX is purpose-built for product experience.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. By Steve Krug.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Product Coalition

MAY 19, 2020

For instance, in software development, you can use gap analysis to identify missing functionality. Then, you can use gap analysis to evaluate your IT systems and technology stack. Another place to look is at your user stories , customer feedback , or your product roadmap. When can you use it? This helps reduce disruption.

Reporting Tools 78

Reporting Tools Feedback Software Software Review Systems Review 78

Gainsight

DECEMBER 10, 2018

Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Gainsight Elements: The Science of Customer Success. How to Calculate 6 Key Customer Success Metrics. What is a Customer Retention Rate and How do I Calculate It?

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

The Product Coalition

DECEMBER 17, 2019

We’ve just made it through a decade that completely revolutionized the way we think about tech. Top companies have completely changed the face of tech, transforming our lives. Devices like the Google Pixelbook come with a 360 hinge so users can switch effortlessly between laptop and tablet.

Wireless 79

Wireless Technical Review Research Software User Testing 79

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. The Product Strategy: How We’ve Helped Blaise Transit. Other Companies We’ve Worked With.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

Amplitude

OCTOBER 30, 2020

My name is Arjun Devgan and I joined Amplitude in May 2019 as its first-ever VP of Global Customer Success. It isn’t clear who first coined the term Customer Success. Product: Our customers genuinely love our product. Product: Our customers genuinely love our product.

Customer Experience 52

Customer Experience Software Review Technical Review B2B 52

Business of Software Conference

NOVEMBER 4, 2019

At Business of Software USA 2019 we were joined by two titans of innovation thinking. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Rita McGrath (Author, Seeing Around Corners) & Alex Osterwalder (Founder, Strategyzer). Unsubscribe anytime. Transcript.

Reporting Tools 67

Reporting Tools Software Review Data Visualization Artificial Inteligence 67

Johanna Rothman

NOVEMBER 11, 2019

If your conference proposal has a speaking experience field, use that field to explain your expertise, authority, and credibility. I like to think of the bio and speaking experience fields as ways to connect with and invite the right people to your session: These fields help the program committee realize you know what you're talking about.

Technical Review 60

Technical Review Software Review Workshop Certifications 60