Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

JULY 29, 2021

Customers want to be heard. Product feedback is the ideal way to hear from specific customers and understand their needs before they move to one of your competitors. Proactively gathering feedback allows you to quickly identify and solve their pain points. What is product feedback? What is product feedback?

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Alchemer Mobile

MARCH 11, 2021

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something that has literally nothing to do with the mobile app experience. Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. What kind of feedback do I want?

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

JUNE 24, 2020

A huge number of consumer transactions now happen digitally due to COVID-19. As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. To unlock mobile sentiment data, you must measure shifts in customer emotion over time.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. Once submitted, the review is sent to the Play Store and eventually displayed.

Feedback Software 170

Feedback Software Systems Review Software Review Reporting Tools 170

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Ratings and Reviews. Finance apps typically have fewer ratings and reviews based on their customer bases being smaller than larger markets. In 2020, the results were no different. star rating, and had 104 app store reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

APRIL 2, 2021

Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android. star rating, and had 435 app store reviews. star rating, and had 1,169 app store reviews. Unfortunately, Healthcare apps had low retention rates in 2020.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

APRIL 28, 2020

Customers are so tired of being talked at. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback. Luckily, we’ve been able to identify a few stand-out companies who have embraced a listening-first approach and welcome two-way conversations with their customers.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

The Product Coalition

NOVEMBER 26, 2022

Why do products fail, and what can the teams do to build products that customers need? And these have helped his team to understand what to build and, more importantly, what not to build for the customers. And hence its extremely important to understand what customers need and build the products accordingly.

User Testing 144

User Testing Customer Experience Customer Feedback Feedback Software 144

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Atlassian

FEBRUARY 3, 2022

In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Eventually, they concluded that incorporating code reviews into the development cycle saved more money than resolving defects after they were found by customers.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Alchemer Mobile

SEPTEMBER 24, 2020

In the rush to adapt to our new mobile-first world in 2020, many healthcare organizations had to quickly build out mobile apps to connect patients with providers from home. Use a notification system like Apptentive Notes to alert patients of upcoming appointments, prescription refills, and more. But it doesn’t have to be that way.

Feedback Software 195

Feedback Software Healthcare Development User Testing 195

The Product Coalition

OCTOBER 6, 2020

On-demand apps are like connectors between the customers and service providers using a smartphone or mobile phone platform. They help modify the customer’s instant access to different services. Within a limited time range, they help the customers to urge the most effective services. By the end of 2020, around 7.6

Feedback Software 176

Feedback Software Technical Review User Testing Systems Review 176

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 86

Data Visualization Research Software Reporting Tools Analytic Tools 86

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. of users access the internet through mobile devices.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

The Product Coalition

DECEMBER 22, 2022

Brief Definition for Anyone with Saas startup ideas Software as a Service is a collection of cloud-based, on-demand software that provides customers with access to applications. The financial risk associated with pricey software is eliminated by the subscription-based structure of SaaS systems. What Is Saas? — Brief of the time.

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Gainsight

JUNE 11, 2025

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.

Data Visualization 52

Data Visualization Feedback Software Reporting Tools Software Review 52

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. They provide mobile app development, web development, and custom software development.

Research Software 86

Research Software Analytic Tools Feedback Software Development 86

ProductPlan

DECEMBER 11, 2019

And in 2020 we will more than double what we’ve done to keep up with all the changes. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics. Returning the Power Back to the Customer. Companies define the metrics that matter.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Alchemer Mobile

JUNE 10, 2020

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. When it comes to mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. A survey that interrupts a customer’s in-app experience will rarely be well-received. Net Promoter Score Surveys.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! The responsibility of customer experience is never up to just one department.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Mind the Product

JULY 24, 2019

We have to focus on the basics to answer this question – research, understanding our customers and their needs, and discovering what we could build that is valuable, feasible, and desirable. Before we can understand our customers, we have to understand ourselves. Do the customers want it? You Don’t own the Customer.

Research Software 145

Research Software Feedback Software User Testing Product Research 145

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. Over the years, we’ve covered a lot of ground on our podcasts. Here’s Jamie.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Userpilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. What is customer engagement? What is customer engagement marketing?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Product Innovation Educators

MARCH 28, 2022

Special Episode From the 2020 Summit. This is a special podcast episode, sharing an important discussion from The Everyday Innovator 2020 Summit. INSIGHT : The most important attribute for a professional salesperson is confidence.?One Our job is to provide confidence to customers and increase their success.

Leadership 156

Leadership Customer Feedback Customer Experience Presentation 156

Intercom, Inc.

DECEMBER 19, 2019

You can also make sure you don’t miss any 2020 highlights by subscribing on iTunes , stream on Spotify or grab the RSS feed in your player of choice. com’s Ryan Bonnici on selling to educated customers. Customers are better informed than ever. Slack’s Ceci Stallsmith on marketing your product platform.

Feedback Software 32

Feedback Software User Testing Download Systems Review 32

The Product Coalition

APRIL 25, 2022

Now, to the 12 product management tools the best PMs use: Phase 1: Opportunity Identification and Validation In the identification and validation phase, you’ll be researching where customers are willing to pay to get their problems solved. The best product managers will use Google Sheets at least at some point in their planning stage.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

The Product Coalition

MARCH 18, 2021

billion in 2020 to $307.3 Salesforce is a great example of a SaaS provider that specializes in CRM (Customer Relationship Management). Users don’t need to buy and install additional hardware to scale the product. Therefore, users save time and money. Examine the business needs of end-users. billion by 2026.

Feedback Software 170

Feedback Software Research Software Reporting Tools User Testing 170

The Product Coalition

JULY 8, 2020

To make a better-informed decision, you should take into account the average experience of customers hiring companies in different locations worldwide. In this article, I’m sharing insights from other seekers of a reliable outsource developer as well as my own experience. In fact, labor costs in Vietnam are 90% less than in the US.

Software Development 86

Software Development Software Developers Reporting Tools Software Review 86

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

The Product Coalition

JANUARY 5, 2021

Join us on February 3, 2021: Hands-on Agile #29: Scrum Guide 2020?—?Reloaded. Team up with the user experience people and run, for example, user journey or user story mapping workshops. Or invite stakeholders to Product Backlog refinement sessions to explain a user story’s value to the rest of the Scrum Team.

Product Research 140

Product Research Technical Advisors Customer Experience User Testing 140