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What we learned from Scale in 2020

Intercom, Inc.

As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which solid businesses are built. The post What we learned from Scale in 2020 appeared first on Inside Intercom. We thought deeply about what defines great customer support.

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My Top 10 Essays of 2020

Sachin Rekhi

While I can't claim Taylor Swift's level of productivity during the pandemic with two major album releases, 2020 was still a prolific year of writing for me, publishing 18 new essays and remastering 3 existing ones. I'm a firm believer in OKRs as a highly effective goal-setting framework. A Leader's Guide to Metrics Reviews.

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New Course: Mastering Product Management

Sachin Rekhi

So in 2020, I took a survey of all the available product management courses out there. Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed.

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Product Management 2019: Year In Review

ProductPlan

With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. And in 2020 we will more than double what we’ve done to keep up with all the changes. Employing Blended Frameworks. Companies define the metrics that matter.

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How to Build a SaaS Platform

The Product Coalition

billion in 2020 to $307.3 E.g., you need to look for experience in the industry you target and the technology stack. Choose a software architecture pattern for the proposed SaaS app This part is more technical, so if you’re not a tech-experienced person, you can ask your architect about this. billion by 2026.

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Sprint Acceptance Gate?

The Product Coalition

Given that Scrum is a framework with a reasonable yet short “manual,” this effect should not surprise anyone. Turning the Sprint Review into a Sprint acceptance gate where stakeholders sign off features is unfortunately prominent and defies the idea of self-management. Source : Scrum Guide 2020. Sprint Acceptance Gate?—?Related

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22 Digital Transformation Statistics for 2022

Modus Create

This is primarily due to increased departmental silos, making it difficult to strategize cross-functional digital initiatives. Application modernization initiatives such as resolving technical debt and cloud migration are the most popular planned digital initiatives for organizations with over $500 million annual revenue. .