Intercom, Inc.

DECEMBER 22, 2020

As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which solid businesses are built. We interviewed Chris Jewitt, Customer Success Manager at Klaus , to find out his best practices for building a strong, scalable support experience.

Customer Experience 220

Customer Experience Customer Feedback Technical Review Framework 220

Alchemer Mobile

APRIL 14, 2022

Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. “Thanks to the power of mobile, this cutting edge technology is at the fingertips of everyone with a cell phone right now,” Chip Kanne, Head of North America Emerging Sales, Snap. . Data included: Ratings and reviews. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Roman Pichler

FEBRUARY 14, 2023

2 Use Scrum for Products that Experience Uncertainty and Change Scrum is often seen as the standard way to create digital products, and I have met more than one company where the product managers were told to be agile and do Scrum. As I mentioned earlier, Scrum is not a product management framework. But it’s not enough on its own.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Alchemer Mobile

MARCH 22, 2022

The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Make mistakes and adapt quickly.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Sachin Rekhi

JANUARY 11, 2021

While I can't claim Taylor Swift's level of productivity during the pandemic with two major album releases, 2020 was still a prolific year of writing for me, publishing 18 new essays and remastering 3 existing ones. The Top 10 Deliverables of Product Managers. 5 Skills Every Product Manager Can Learn From Elon Musk.

Technical Review 163

Technical Review Data Visualization Framework Vision 163

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Supporting tech.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

MAY 18, 2022

Others (like expense management or work collaboration) felt the investments they made in mobile in 2020 begin to pay off as the investment in remote work continued to be a priority. Data included: Ratings and reviews. Product Management Lessons from Experts at Mailchimp, SAP Concur, Auth0, and productLivity.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

The Product Coalition

FEBRUARY 3, 2022

Follow the Breadcrumbs of Who is Using What, and Not Just Who is Investing in What, for a Bigger Picture of Where We Sit Today Photo by David McBee from Pexels If you follow the pundits and tech leaders like I do, there seem to be “two trains running” re: what is and isn’t Web 3.0. Namely, “who” owns its core components is a hot topic.

Technical Review 158

Technical Review Technology Onboarding KPIs Customer Experience 158

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

Feedback Software 179

Feedback Software User Testing Data Visualization Product Manager 179

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

NOVEMBER 19, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. A quick review of our funnel and user flow pointed out that our new user experience weeded out all but the most committed users.

Technical Review 245

Technical Review Customer Experience Agile Strategy 245

Alchemer Mobile

MARCH 17, 2020

Mobile product managers no longer simply oversee the product backlog or just organize their team’s tasks. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Product managers are now being seen as leaders within their organizations rather than independent contributors.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Mind the Product

JUNE 9, 2020

If 2020 has taught us anything, it’s that predicting the future is hard and in this episode, sponsored by Amplitude, we turn to Margaret Heffernan to learn how to do it better. Review us on your podcast app so that we can use your feedback to be better. Like our theme music? and runs ProductCamp in Bristol and Bath.

Data Visualization 204

Data Visualization Product Research Feedback Software Technical Review 204

Alchemer Mobile

AUGUST 25, 2020

So that leads us back to the purpose of this post: Redefining the role of mobile product managers. What are mobile product management responsibilities? The last time we wrote about defining mobile product management, it was still a relatively new category. READ: 14 Common Mobile Product Management Challenges.

Technical Review 130

Technical Review Product Manager Product Management Software Review 130

Alchemer Mobile

MARCH 23, 2021

Below is the month-over-month view of consumer retention in 2020 for all apps included in the study. In 2020, the average app saw 66% 30-day consumer retention. In 2020, mobile teams who proactively engaged with consumers saw their 90-day retention results increase to 48%—double the industry average. 90-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. It highlighted both the reliability of technology and its shortcomings.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

Intercom, Inc.

MAY 25, 2022

We exclusively build on top of a very small set of core technologies. We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth. This work was completed in early 2020 and the architecture allows us to scale our largest tables indefinitely.

Reporting Tools 253

Reporting Tools Customer Experience Data Visualization Software Review 253

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries. short for project management office ?—?signals

Agile 195

Agile Startups Technical Review Software Review 195

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. Helpfulness.

Travel 230

Travel Feedback Software User Testing Strategy 230

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Introduce code review metrics. Related Article.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

The Product Coalition

JUNE 28, 2020

To cut the long story short, we decided to build an Ad-Tech product that will aggregate all the Ad channels, DSPs we use to make the entire process much easier for the team and the client-side. After much deliberation, I was appointed as the product manager for the new project.

Data Visualization 136

Data Visualization Technical Review Software Review Product Manager 136

ProductPlan

DECEMBER 11, 2019

There are so many changes happening in product management as I write this, and the evolution only seems to be accelerating. With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. I’m excited to watch it all unfold.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

The Product Coalition

SEPTEMBER 6, 2021

AI is highly used in many sectors for the management of the work and operating the work more efficiently. AI technology is commonly used in phones, computers, and wearable devices. There are many exciting developments in the technology field. The AI-powered contact lenses technology may be able to solve these conditions.

Artificial Inteligence 164

Artificial Inteligence Research Software Technical Review User Testing 164

Product Innovation Educators

APRIL 26, 2021

How product managers can benefit from Scrum for joyful, prosperous, and sustainable work. The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. .

Reporting Tools 204

Reporting Tools Feedback Software Technical Review Agile 204

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. Unfortunately, within the eCommerce field, high-priced data breaches occur frequently due to the influx of pandemic-related web traffic.

Reporting Tools 132

Reporting Tools Technical Review User Testing Software Review 132

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. This is going to be a fantastic presentation for both product managers, mobile marketers alike. So at a really high level, people turned en masse to mobile apps in 2020. The data runs through all of 2020. Transcript. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 1, 2021

How Large Organizations Create Job Ads Usually, the organization’s people management department will create the job advertisement’s final text and post it to the chosen job sites. Sometimes, the people management department copies from other Product Owner job ads that they believe correctly reflect the organization’s requirements.

Customer Experience 167

Customer Experience Advertising Technical Review Agile 167

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. It is a valuable resource for ML/AI researchers, data scientists, engineers, and tech-savvy business and IT leaders. TL;DR Podcast.ai

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

TIBCO - Thought Leadership

MAY 6, 2019

Based on responses from over 600 CXOs, SVP/VPs, managers, and directors, Rogers found some interesting learnings that can help other organizations be more innovative with their own analytics programs. Top Technologies Innovative Companies are Using. Innovation in Analytics – Trends to watch through 2020.

Analytic Tools 99

Analytic Tools Data Visualization Artificial Inteligence Technical Review 99

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Sound good? Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Global Services has even named Ho Chi Ming City one of the best cities in the world for software outsourcing due to the attractiveness of the production cost.

Software Developers 84

Software Developers Software Development Reporting Tools Software Review 84

Revulytics

DECEMBER 16, 2019

2019 was a great year to be in product management. Glassdoor named Product Manager the fifth best job out of 50 in America, with more job openings than data engineers and DevOps engineers. Glassdoor named Product Manager the fifth best job out of 50 in America, with more job openings than data engineers and DevOps engineers.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Product Manager 76

Mind the Product

SEPTEMBER 1, 2020

April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her. April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her.

Positioning 165

Positioning Product Research Customer Experience Feedback Software 165

Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Ruth O’Brien , Senior Manager of Customer Support here at Intercom.

Reporting Tools 212

Reporting Tools Research Software Feedback Software User Testing 212

The Product Coalition

JUNE 17, 2020

2020 is only halfway done, but it already was a big year for Product Management. We all learned that Product Management is not just about managing products really. One of the most powerful things Product Managers rely on for growth in 2020,?—?when is the Digital Content and its influence over the customers.

Customer Communications 84

Customer Communications Feedback Software Reporting Tools Technical Review 84