Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Since its inception in Sweden just over three years ago, GetAccept has grown exponentially, consistently doubling its sales each year with 2020 being no exception. . Going for growth.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

AUGUST 25, 2021

In July 2020, after nearly 9 years as CEO, Eoghan moved to the role of Chairman, and Karen Peacock assumed the position of our Chief Executive Officer. They are switching because they know they can get fast, flexible, modern, personal support.”. Paul on the importance of modern customer support. A new era under a new CEO.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. in revenue in 2020. Inbound and Outbound Success Stories. in revenue in 2020. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

MARCH 28, 2022

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. The answer is yes – it’s both.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Intercom, Inc.

NOVEMBER 27, 2019

Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Build your own universe of market opportunities. Ed and his team at Paddle have taken this idea and made it their own. Growth requires collaboration, not kingdoms.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

DECEMBER 2, 2021

Mike Stewart, the former Senior Principal Engineer at Intercom, sat down to talk with Jamie in October 2020 about that word and why he uses it so much at work. The team is responsible for our entire marketing / engage / outbound / surface area, and they own being successful within that. Here’s Jamie. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Business of Software Conference

APRIL 17, 2020

It takes something special to turn some of the terrible marketing copy being shoved into outbound email into something that is both beautiful and somehow energizing. BoS Europe 2021 BoS USA 2020. There’s an alternative career as a copywriter waiting to happen. Upcoming Events. Don't Miss a Thing - Get BoS Updates.

Reporting Tools 64

Reporting Tools Outbound Inbound Messaging 64

Userpilot

APRIL 8, 2022

In 2020, Prowly was approached by Semrush and was soon acquired by them. We haven’t done any outbound marketing such as cold leads,” she says, letting us know that you don’t have to utilize every marketing variation. Through content marketing and paid ads, they were able to scale. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Modus Create

FEBRUARY 1, 2022

In the case of Log4j, if we know the Java daemon shouldn’t be making outbound calls or connections, we can disrupt the attacker’s kill chain. Such was the case in the late 2020 Solar Winds compromise. . It’s important to establish artifact flow integrity to defend against such software supply chain attacks.

Software Review 45

Software Review Systems Review Data Visualization Weak Development Team 45

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. BoS USA Online 2020. Alex Yang: So, for those of you who aren’t familiar they’re broadly two types of hiring that you can do. Upcoming Events.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. Kieron: I know you started there in January 2020, just enough time to get settled into the role, understand the product, understand, I suppose, the vision for the future, and then the pandemic hit. We have business development doing inbound and outbound.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

NOVEMBER 5, 2019

As a Series A business, we have teams in Sydney, Dublin, and LA, and a mixture of inbound and outbound now. I look at 2020 as more of an optimized year for us. How are you continuing to drive growth, and how do you wrestle with that challenge? Patrick: It’s a very critical challenge for us at the moment.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Intercom, Inc.

JULY 9, 2020

Atlassian does not have an outbound sales team. So in 2020, it’s not enough to just write great articles that’s more or less table stakes, but you also want to invest in more visual content or in audio content, right, in podcast and YouTube channels and in great graphics and proprietary pictures and all these kinds of things.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199