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Citrix Monitoring in 2020

eG Innovations

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. Monitoring cloud components can present a slight challenge.

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How to Tailor Best Solutions for Your Remote Workers

The Product Coalition

Source- Pixabay The number of remote workers grew substantially in 2020. Develop Communication Strategies One of the biggest challenges business owners have when managing remote workers is communication. This is why you need to develop and maintain communication strategies.

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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

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16 Product Management Tools You Don’t Want to Miss in 2020

Userpilot

2020 is set to be a big year for SaaS. This is way more efficient than relying on your already-busy dev team. You can add interactions so that other team members can see the functionality. You can also use InVision to gather feedback from other team members, and collaborate with them on your designs.

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The Path To Becoming The Most Important Member Of The Executive Team

Gainsight

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?

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3 Ways To Educate the Market That Actually Work

The Product Coalition

Photo by Oleg Magni from Pexels Educating the market has a bad reputation. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”. So what can and cannot work when you want to educate the market?

Education 139
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The Path To Becoming The Most Important Member Of The Executive Team

Gainsight

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?