UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. 45%, while the UK was at 29% usage.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

APRIL 23, 2023

TL;DR In-app onboarding is the process of teaching users how to use an app to achieve their goals. Mobile users tend to have less patience, so their onboarding needs to be shorter and less complex. In-app onboarding is necessary to let users experience value. Then use in-app messaging to introduce those features to them.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JULY 18, 2023

These tools include features like real-time messaging, voice and video calls, and file-sharing. Scalable pricing plans – as the needs of your team or your user base grow, you need to be able to increase the usage caps without any financial penalties. user/month Business+ – from $12.50/user/month

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Planet

MARCH 3, 2025

The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. of marketers reported higher conversion rates in 2023 compared to 2022, as per the samesource. Designing for User Experience Design is crucial for user experience and conversion rates.

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

Userpilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. System usability scale (SUS): This is an attitudinal UX metric that uses a Likert scale to measure the user’s perceived usability of your product.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Gainsight

JUNE 4, 2019

You can create personalized messages with ultra-relevance to a user’s app activity, job title, role—or all three. Product teams have typically owned the user experience. They’re in control of what a user sees and how they interact with the product. What would’ve been better timing or messaging?

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Userpilot

MARCH 30, 2025

Set up a framework to ensure repeated user engagement Finally, it’s time to create a framework that keeps your app users returning. To effectively keep users engaged and boost retention, your strategy must include various techniques. Still, the average smartphone user only uses about 9 to 10 apps daily.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Alchemer Mobile

JANUARY 4, 2023

January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. Acquisition expands Alchemer’s ability to help brands close the loop with their customers. LOUISVILLE, Colo.

Feedback Software 130

Feedback Software Research Software User Testing Customer Feedback 130

The Product Coalition

MARCH 11, 2024

Free users encounter ads after every few lessons. According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

Userpilot

JULY 20, 2023

Best AI writing tools for the content creation process: Userpilot’s onboarding AI writing assistant: use AI to generate engaging content for your in-app messaging prompts (modals, tooltips, etc.). You’ll also be able to localize your resource center to make sure the language barrier doesn’t affect your user experience.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Data Visualization 105

Data Visualization Analytic Tools User Testing Customer Feedback 105

Userpilot

MAY 17, 2025

Reduce churn by delivering relevant, personalized experiences: 71% of customers expect a personalized experience , and Twilios 2023 State of Personalization Report shows 56% will become repeat buyers if they receive personalized interactions. However, they can disrupt the user experience when the timing or language is bad.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Product Talk

FEBRUARY 8, 2023

Mohamed also cautions that while it’s easy to set up Intercom, you have to be careful about interrupting the user experience with your app or other email sequences for onboarding. He also adds that email may not be effective for your users and may lead some users to unsubscribe.

Research Software 265

Research Software Feedback Software Analytic Tools Customer Communications 265

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Creating a CES survey with Userpilot.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

UX Studio: Product Management

OCTOBER 2, 2023

If you’re seeking a digital design agency that combines creativity, user experience expertise, and efficient collaboration, look no further. Emerge is a dynamic studio dedicated to creating exceptional user experiences through innovative design. At the core of Ueno’s success is its diverse team.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

The Product Coalition

APRIL 20, 2023

Augmented reality app development: Statistics (Update 2023) The current value of the augmented reality app market stands at $3.5 Users of augmented reality apps are between the ages of 16 and 34. In 2023, the augmented reality app market is expected to be valued at more than $18 billion. By 2024, there will be 1.73

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148

eG Innovations

MARCH 28, 2023

eG Innovations at IGEL DISRUPT 2023 eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are sponsoring the IGEL DISRUPT End User Computing (EUC) Forum taking place in Nashville, April 3-5, 2023. How many Error, Debug and Info messages were logged in the log files of the IGEL Cloud Gateway?

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

Userpilot

SEPTEMBER 15, 2023

Most importantly, however, they offer teams data that helps them create interfaces, websites, or applications that are intuitive , user-friendly, and aligned with user preferences. This leads to improved user experience and usability. Let’s look at a few platforms that are worth considering in 2023.

User Testing 102

User Testing Product Research Data Visualization Feedback Software 102

Alchemer Mobile

AUGUST 31, 2023

trillion in 2023 and now make up 60 percent of all e-commerce sales around the world, a number poised to grow even more in the next few years. In-app messages like Alchemer Mobile’s Love Dialog and Notes provide direct channels to communicate with users in real-time.

Feedback Software 113

Feedback Software User Testing Analytic Tools Customer Feedback 113

Userpilot

OCTOBER 20, 2023

That’s also how users prefer to access support. So even if your product or sector requires a sales-led approach , incorporating some elements of PLG will help you improve the user experience. Collecting feedback is one way to improve experiences and tweak your strategies. In-app survey created in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 29, 2024

TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

JUNE 26, 2023

Before you act on user feedback and requests, prioritize them with an appropriate framework. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. It also helps you determine the impact of product changes on user experience.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JULY 31, 2023

To create onboarding experiences for your users, you can create Smart Walk-Thrus , which are interactive step-by-step guides. User segmentation features allow you to personalize them for different user personas or cohorts. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Funnel analysis analyzes user progress at key stages in the user journey, identifying bottlenecks or drop-offs.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

FEBRUARY 14, 2024

Are you a Salesforce or HubSpot user? We have offered HubSpot integration since June 2023, and have just released the 2-way Userpilot Salesforce integration. Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. Events you can send from Userpilot to Salesforce.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Customer Experience 105

Userpilot

JANUARY 7, 2024

Imagine a SaaS company had $100,000 in revenue as of January 2023 and $150,000 in January 2024. As you do this, aim to identify specific stages where users tend to drop off or abandon the conversion process. Also, implement continuous onboarding to help users learn how to maximize any new features you roll out.

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Usersnap

JUNE 27, 2023

These objectives focus on identifying bugs, improving user experience, and providing actionable feedback. Moreover, defining objectives encourages collaboration between users and developers, which further helps achieve desired outcomes. Iterate the process Iterating the beta testing process is crucial for product development.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

JUNE 6, 2023

Customer journey analysis maps and dissects all user interactions with the product to remove friction from the user experience. Trends analysis tracks long-term changes in user behavior to guide product roadmap development. Product data analytics focuses on product performance and user behavior while inside the product.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

UX Planet

SEPTEMBER 10, 2024

Moovit app (December, 2023) Implementing Inclusive design Implementing Inclusive Design requires a deep understanding of users’ unique needs and pain points. By implementing an inclusive design approach into user experience research, we aimed to enhance Moovit’s value and explore ideas for new features that add value.

Research Software 98

Research Software Feedback Software Transportation User Testing 98

UX Studio

AUGUST 13, 2023

The increasing role of sound design in UX Sound design plays a critical role in creating a positive user experience for voice service technology. The right sounds can help users navigate the technology more easily, and audio clues for feedback are crucial for voice interactions.

Feedback Software 50

Feedback Software Research Software Technology Data Visualization 50

Userpilot

FEBRUARY 25, 2024

Google Chrome offers omnichannel experiences across all devices. Be it customer engagement or user communication , craft comprehensive omnichannel experiences for your users and deliver memorable user experiences. Monetary losses aside, such attacks could dilute user trust in your SaaS platform.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

MAY 8, 2024

Localize product experiences for different markets to increase inclusivity and usability. Announce and drive adoption of new features with consistent messaging across channels. Ensure clear and consistent product messaging through quality copywriting. Foster a sense of community among users for support and belonging.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JUNE 12, 2023

Successful conversion paths often contain persuasive, tailored messaging, simple, value-driven language, a clear call to action, and a compelling offer. It leverages available data on your leads and customers to personalize their experience and deliver targeted messaging. Loom uses relevant messaging to encourage upgrades.

Customer Experience 98

Customer Experience User Friction User Testing Data Visualization 98

Userpilot

OCTOBER 31, 2023

The free trial conversion rate is calculated by dividing the number of free users converted in a given period by the number of all free users within that period. Example: Imagine you had 700 free users between January and June 2023, but only 200 converted. Multiply the result by 100 to get it in a percentage.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97