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Run Less Software

Intercom, Inc.

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

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Conducting User Research in Product Management

The Product Guy

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.

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Applying Product Management to Web Design in a Multiscreen Era

The Product Guy

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.

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Rapid response: How we fixed our on call process to avoid engineer burnout

Intercom, Inc.

Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. If our product is down, we acutely feel our customer’s pain.

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Intercom on Product: Meet your marketer

Intercom, Inc.

The democratization of software adoption doesn’t necessarily work at scale. As I said, things get complicated as you attract more diverse customers, diverse use cases, different types of advertising campaigns, more and more people in the mix. So that’s today’s topic. It’s Sally, and here’s what she does.

Marketing 238
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The ultimate marketing technology stack for 2019

Intercom, Inc.

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Google AdWords – advertising.

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Why we never hired a designer

UX Planet

Part 1: A lone design generalist A brief history of design generalists A few decades ago, every visual designer’s dream job was in advertising — a field where creativity and a good salary converged. They don’t just see static images but lines of code, which gives them insight into the opportunities for interaction.