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Agile support: 9 principles to help your team provide personal support at scale

Intercom, Inc.

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly.

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How to Hire an Engineering Consultant

The Product Coalition

One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. To create such solutions, companies need software engineering professionals who can provide the expertise required. Let’s dive right in. However, this is not the case.

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AGILE OR FRAGILE

The Product Coalition

Is your team Agile or Fragile? designed using: canva.com With the massive increase in the number of products launched in the past decade, a lot of organizations have adopted the AGILE approach as a system of managing their processes. This approach has made software development more effective in the last couple of years.

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Conducting User Research in Product Management

The Product Guy

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

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Applying Product Management to Web Design in a Multiscreen Era

The Product Guy

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

We need engineers involved throughout. I started my career as a software engineer. The Evolution of Modern Product Discovery: A Quick Recap Back in the ’90s, a lot of times these decisions came from executives, from business stakeholders, and we treated our engineers like they were IT order-takers.

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Product Managers and Product Owners: What’s the Difference?

Product Talk

In a traditional company, a product manager sits in the middle between business stakeholders and the engineering team. The product manager gathers requirements, documents them, a designer creates a design based on those requirements, and the engineers build software based on those requirements. Tweet This. Tweet This.