The Accidental Product Manager

JUNE 19, 2023

However, even as you read this, product managers are scrambling to try to win over this one last remaining unclaimed screen. Alternatively, GM has developed an in-dash system that includes a commerce platform where users can pre-order from Dunkin’ Donuts or Starbucks. Which screen is this you ask?

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Data Visualization Dashboard Product Management Product Manager 65

The Accidental Product Manager

AUGUST 24, 2020

The Starbucks product managers, like everyone else, have had to close their stores for a while. Now that they are once again able to reopen them, they need to revisit their product development definition and find new ways to generate money for the company in a world that has completely changed. and Canada.

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Airlines Product Management Product Manager Management 65

The Accidental Product Manager

DECEMBER 6, 2021

The product managers at these food delivery services are working hard to try to establish their new market while fending off all of the other companies that are doing the same thing that they are. If every store that serves food now offers a form of delivery, what’s the problem that product managers have to solve?

Customer Experience 65

Customer Experience Product Management Product Manager Airlines 65

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization.

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Feedback Software Travel Airlines Customer Experience 180

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? PO: I’m a product owner. Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? Even the job title product manager, which is also misunderstood, is more intuitive. What Is a Product Owner, Anyway?

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Airlines User Testing Customer Experience Software Review 99

Product Innovation Educators

NOVEMBER 23, 2020

Lessons on innovation and product management from the pandemic. Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Summary of some concepts discussed for product managers. [2:47]

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Airlines Product Management Product Manager Data Visualization 70

Alchemer Mobile

FEBRUARY 18, 2021

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. If you’re a product leader, prepare to allocate more funds to perfecting and continuously improving the mobile app experience. For the travel category, the data looked vastly different than any other industry. Connect with us today!

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Travel Feedback Software User Testing Strategy 230

Product Innovation Educators

AUGUST 28, 2017

Listen to the Interview for Product Managers and Innovators. The topic of this episode is crisis management — meaning a crisis that threatens the reputation of a brand or product. When a crisis happens that involves a product, the product manager is expected to help with the issues.

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Airlines Product Management Product Manager Management 52

Product Club

JANUARY 6, 2019

Several leaders had a big impact on my personal and professional development in 2018, as I made a transition from consulting on product and engineering strategy and execution with TribalScale in MENA to an internal product role with OLX Group in Europe. Mentors are all around us when we look through our life and workplace.

Airlines 59

Airlines Leadership Vision Consulting 59

Intercom, Inc.

JANUARY 12, 2022

I was the type of person whose job is to work with marketers, product managers, or operations folks to help them make decisions about which products to ship, which audiences to target, or if the business is performing well in certain areas and not well in others. That was my first job in tech. New tools, same problems.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

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Data Visualization Weak Development Team Customer Feedback Research Software 50

Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). Product Management sits at the intersection of customer, technology and business. Read on for our interview.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Mind the Product

FEBRUARY 10, 2020

These individuals want the ability to develop new ideas and pursue them,” he says. He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. What he does, he says, is to get these senior people to understand that they need to develop a system to adapt to changing circumstances.

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Wireless Airlines Workshop Agile 120

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. Specifically, he discusses market research mistakes product managers too often make, including: Confusing qualitative with quantitative research.

User Testing 48

User Testing Market Research Research Software Product Research 48

Mind the Product

JULY 25, 2019

But rules are just decisions that someone else made for the product to follow. There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? AI products are special because they can make such complex decisions. Map the Decisions.

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Artificial Inteligence Roadmap Data Visualization Airlines 102

Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). Product Management sits at the intersection of customer, technology and business. Read on for our interview.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Product Innovation Educators

APRIL 11, 2022

What product managers need to know about having an ecosystem strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. Summary of some concepts discussed for product managers. [2:59]

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Strategy Automotive Research Software Product Strategy 91

Radical Product

MARCH 19, 2021

For the developer, this was a fatal flaw because a large percentage of airport revenues come from retail. The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Product Talk

SEPTEMBER 1, 2021

If you’re a longtime Product Talk reader (or if you’ve read Continuous Discovery Habits), Lisa’s name might sound familiar. Lisa was a product manager we featured in a Product in Practice called Tackling Big Hairy Product Challenges with Continuous Discovery and in Chapter 13 of the book.

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Product Research User Testing Technical Review Data Visualization 221

Radical Product

APRIL 16, 2019

The 737 was Boeing’s best-selling product. Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. Pilots were comfortable flying it.

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

Product Innovation Educators

NOVEMBER 9, 2020

Tips on driving innovation within organizations for product managers and leaders. Our guest’s name is Dr. Tendayi Viki, Associate Partner at Strategyzer, helping companies innovate for the future while managing their core business. Summary of some concepts discussed for product managers. [1:46]

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Finance Product Research Airlines Customer Experience 127

Mind the Product

APRIL 18, 2017

Josh also held roles leading product management for Zazzle, and product and engineering for RealJukebox and RealPlayer at RealNetworks. Josh is a designer, author, coach, and product leader who has been creating digital products and services for more than 25 years including at Cooper at Luxr.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. A Personal Sore Point. <soapbox>

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

svpg

DECEMBER 6, 2016

Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? These companies are often characterized by the presence of two distinct types of product managers: those responsible for the legacy product (e.g.

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Product Research Banking Airlines Transportation 60

Mind the Product

APRIL 5, 2017

While chatbots can be a manifestation of your machine learning prowess (or a demonstration of a lack thereof), remember the very basic question on any product manager’s mind: will this new feature add value to my product? A poorly executed chatbot (#abby) will provide more pain and frustration to your consumer than no chatbot.

Artificial Inteligence 74

Artificial Inteligence Airlines Customer Experience Startups 74

PMLesson's Ace the PM Interview

APRIL 19, 2020

Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. How do you avoid being incumbent?

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User Testing Data Visualization Product Research Customer Experience 65

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. After all, there aren’t enough F2000 companies that we can chance losing even one to fussy product concerns. More is better, and much more is much better.

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User Testing Customer Experience Reporting Tools Customer Feedback 63

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. My only slip-up was on product sense. This time, I was asked to create a product to connect doctors and patients. Having a clear framework helped me develop an ok answer.

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Weak Development Team Customer Experience User Testing Feedback Software 98

UX Studio

FEBRUARY 13, 2018

It can help product managers make strategic decisions, designers plan sprints properly or marketers learn more about the target audience. Check our e-book how you can implement research in your workflows: Product Manager’s Guide to UX Design. But it can develop into much more than that! How did we get started?

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. How do you avoid being incumbent?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. How do you avoid being incumbent?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Userpilot

JANUARY 19, 2021

The metrics that a company will use depend on what the product does and what the customer needs and wants to achieve. You should be basing your customer engagement on that activity to gain insights and develop strategies to increase that engagement. Word of mouth in customer development calls. What do we measure at Userpilot?

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Analytic Tools Feedback Software Research Software Customer Experience 98

UX Studio: Product Management

JUNE 7, 2019

With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. system developed to catch depressive behaviour early on and help reduce the emergence of severe mental illnesses. Sophisticated patient care: A.I.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Alchemer Mobile

NOVEMBER 10, 2022

Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. It’s become a lens through which I’ve come to view much of my life, including my work in product management.

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Roadmap Onboarding KPIs Customer Feedback Customer Experience 114